Experienced Front Office Manager with strong leadership, interpersonal, and problem-solving skills. Proven ability to manage front office operations efficiently in fast-paced hotel environments while maintaining exceptional customer service standards. Friendly, professional, and guest-focused, with extensive experience in staff scheduling, training, and departmental administration. Highly organized, detail-oriented, and capable of multitasking to ensure smooth daily operations and positive guest experiences.
Hi, I’m
SIRIWAN DAMKOH
Front Office Manager
Koh Kaew,83
Summary
Overview
18
years of professional experience
3
Languages
Work History
Chanalai Hillside Resort
Front Office Manager
2025.09 - Current (9 education.months_Label)
Job overview
Andaman Cannacia Resort & Spa
Front Office Manager
2023.11 - 2025.09 (1 education.year_Label & 10 education.months_Label)
Job overview
- Oversee daily front office operations, ensuring smooth guest check-in and check-out processes
- Supervise, train, and schedule front office staff to maintain service efficiency
- Handle guest feedback and resolve issues professionally to ensure guest satisfaction
- Coordinate with other departments to support overall hotel operations
The Suksan Group
Assistant to General Manager
2022.07 - 2023.11 (1 education.year_Label & 4 education.months_Label)
Job overview
- Assisted the General Manager in daily operational and administrative tasks
- Prepared reports, schedules, and internal communications
- Coordinated between departments to ensure smooth operational workflow
- Supported management decision-making through accurate data and reporting
- (Property Management)
Ibis Phuket Kata
Front Office Manager
2013.11 - 2022.04 (8 education.years_Label & 5 education.months_Label)
Job overview
- Managed front office operations for an international hotel brand
- Led, trained, and evaluated front office team members
- Maintained brand service standards and handled guest complaints effectively
- Prepared shift schedules, monthly reports, and performance evaluations
Alpina Phuket Nalina Resort & Spa
Front Office Manager
2011.07 - 2013.10 (2 education.years_Label & 3 education.months_Label)
Job overview
- Supervised front office team and ensured excellent guest service
- Managed reservations, check-in/check-out procedures, and billing accuracy
- Coordinated closely with housekeeping and other departments
The Kee Resort & Spa
Front Office Manager
2010.08 - 2011.07 (11 education.months_Label)
Job overview
- Managed front desk operations and guest services
- Trained new staff and monitored daily performance
- Ensured compliance with hotel policies and service standards
West Sands Resort
Assistant Guest Service Manager
2010.02 - 2010.08 (6 education.months_Label)
Job overview
- Assisted in managing guest service operations
- Support team scheduling and daily reporting
- Handled guest inquiries and service recovery
The Sarojin Khao Lak
Assistant Front Office Manager
2007.11 - 2010.02 (2 education.years_Label & 3 education.months_Label)
Job overview
- Supported front office management in daily operations
- Supervised front desk staff and ensured service quality
- Assisted with training and administrative tasks
Education
PSU Hat Yai, Thailand
Bachelor of Science from Environmental Science
2001.04
University Overview
Rajamangala Instule of NakornsrithammaratNakornsrithammarat
Master of Science from Landscape Architecture
2001.04
University Overview
Skills
Front Office Operations Management
Guest Relations & Customer Service Excellence
Staff Scheduling & Team Supervision
PMS Software & Reservation Systems
Training & Performance Monitoring
Departmental Reporting & Administration
Timeline
Front Office Manager
Chanalai Hillside Resort
2025.09 - Current (9 education.months_Label)
Front Office Manager
Andaman Cannacia Resort & Spa
2023.11 - 2025.09 (1 education.year_Label & 10 education.months_Label)
Assistant to General Manager
The Suksan Group
2022.07 - 2023.11 (1 education.year_Label & 4 education.months_Label)
Front Office Manager
Ibis Phuket Kata
2013.11 - 2022.04 (8 education.years_Label & 5 education.months_Label)
Front Office Manager
Alpina Phuket Nalina Resort & Spa
2011.07 - 2013.10 (2 education.years_Label & 3 education.months_Label)
Front Office Manager
The Kee Resort & Spa
2010.08 - 2011.07 (11 education.months_Label)
Assistant Guest Service Manager
West Sands Resort
2010.02 - 2010.08 (6 education.months_Label)
Assistant Front Office Manager
The Sarojin Khao Lak
2007.11 - 2010.02 (2 education.years_Label & 3 education.months_Label)
PSU
Bachelor of Science from Environmental Science
2001.04
Rajamangala Instule of Nakornsrithammarat
Master of Science from Landscape Architecture
2001.04
LANGUAGES
Thai: Fluent
English: Fluent
Russian: Beginner
PERSONAL INFORMATION
PERSONAL INFORMATION
- Date of Birth: 6 January 1975
- Nationality: Thai