Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siriporn Tharachan

Business Unit Manager CRM And EP
Maple Ridge BC V2X 8G2 Canada

Summary

Professional with solid expertise in CRM business, focused on driving revenue growth and customer satisfaction. Skilled in market analysis, relationship building, and strategic planning, ensuring alignment with organizational goals. Strong emphasis on teamwork and adaptability, consistently delivering results in dynamic environments. Effective communicator with knack for identifying customer needs and providing tailored solutions. Knowledgeable Procedure Specialist with background in technical support. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting and providing timely resolutions.

Overview

22
22
years of professional experience

Work History

Business Unit Manager; CRM and EP

Biotronik (Thailand) Ltd.
10.2018 - Current
  • Established successful CRM department and increase sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Senior Territory Manager; CRM

Boston Scientific (Thailand) Ltd.
07.2005 - 09.2018
  • Exceeded revenue targets through effective account management and implementation of successful sales strategies.
  • Developed detailed annual budgets for assigned territory that aligned with corporate objectives while managing expenses carefully throughout the year.
  • Collaborated with cross-functional teams to develop comprehensive marketing campaigns that increased brand visibility in the assigned territory.
  • Improved overall team performance by providing regular coaching, mentoring, and training to junior territory managers.
  • Built lasting rapport with customers by delivering exceptional presentations that demonstrated product value propositions effectively.

Technical Product Specialist

B.Braun (Thailand) Ltd.
07.2003 - 07.2005
  • Conducted market research to identify emerging trends, influencing future product development strategies.
  • Organized regular training sessions for customers to maximize their understanding and usage of our products.
  • Provided exceptional customer support, resolving complex technical issues quickly and effectively.
  • Advised clients on best practices and effective implementation strategies, ensuring seamless integration of our products into their existing systems.

Education

MBA -

Ramkhamheng University
Bangkok, Thailand
04.2001 -

Bachelor of Science - Bachelor of Nursing : Second Class Honors

Burapha University
Thailand
04.2001 -

Skills

Sales planning

Team collaboration

Client relationship management

Technical support

Objection handling

Time management

Product and service knowledge

Negotiation tactics

Timeline

Business Unit Manager; CRM and EP

Biotronik (Thailand) Ltd.
10.2018 - Current

Senior Territory Manager; CRM

Boston Scientific (Thailand) Ltd.
07.2005 - 09.2018

Technical Product Specialist

B.Braun (Thailand) Ltd.
07.2003 - 07.2005

MBA -

Ramkhamheng University
04.2001 -

Bachelor of Science - Bachelor of Nursing : Second Class Honors

Burapha University
04.2001 -

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Siriporn TharachanBusiness Unit Manager CRM And EP