Siripong Ha-Ien
Summary
Quality systems and management with 25 years of experience in the Food, FMCG, and Logistics sectors. Skilled in overseeing product quality, manufacturing processes, and customer complaint resolution. Experienced in both international and local companies, with a proven ability to work effectively in teams, maintain a positive attitude, and build strong relationships. Detail-oriented and an excellent communicator, committed to continuous improvement and upholding the highest quality standards. Ready to apply expertise to support and contribute to organizational success
Overview
29
29
years of professional experience
Work History
Quality Country Manager
Maersk Logistics and Service Company
10.2017 - 09.2025
- Company Overview: International Company for Storage, Logistics and Distribution products.
- Setting up, supporting, and maintaining the quality systems including GMP, HACCP, GFSI (FSSC 22000), AIB, Code of Conduct, DQM (Pet Food), QDMP , ISO9001 :2015 , and ISO13485 standards
- Manage and Monitor regarding Safety and Quality for all staff and sub-contractor standard.
- Customer complaint handling and provide the corrective action plan to customer for any quality concern.
- Created, review and approve the quality procedure (QP, SOP and WI) and update for new customer.
- Support improvement project to ensure target productivity, Safety and Quality are achieved.
- Provide training regarding Safety and Quality for all staff and sub-contractor.
- Coordinate with team to support new customer standard.
- Provide technical information and document upon customer request.
- Handling all necessary customer's visits with rapid response.
- Facilitate timely communication and management of change controls, deviations, and complaints.
- Ensure that Environmental management system are implemented to reduce environmental impacts from operation to comply regulation.
- Ensure all employees have safety and quality conditions and have skill to self-evaluation situation risks to action with the right way.
- Manage and Control KPI for QSSHE department.
- Regularly update and ensure compliance with relevant food regulations.
Quality Assurance and Foods Safety manager
Kellogg Company
06.2013 - 09.2017
- Company Overview: International Company for Corn Flake, Breakfast cereal and Snack Cereal Bar.
- Set up FSSC22000 , ISO22000 : 2005 , HALAL-Indonesia (MUI) and Food safety system.
- Maintain the quality system GMP, HACCP, and HALAL-Thai
- Manage and Set up KPI for QA department and deployment the Company's policy to staff under responsible.
- Manage and Monitor the product quality from raw material, In-process and final products and take proper action according to quality procedures.
- Manage, Lead, monitor and coach team member under responsible to work in accordance to work instruction and quality procedures.
- Customer complaint handling and provide the corrective action plan to customer for any quality concern.
- Interact with production and customer to provide the effective corrective and preventive action to serve customer's satisfaction.
- Manage the test method, certificate document compliance with customer standard and ensure the products were passed the properties test before ship out.
- Non- conforming product control and review daily manufacturing quality issue and immediately follow up and action.
- Lead for third party audit and execution of corrective action to compliance with requirement.
- Setting and maintain and improvement for process and product quality.
- Created, review and approve the quality procedure (QP, SOP and WI) and update as necessary.
- Coordinate with purchasing for new supplier selection and supplier evaluation.
- Manage and respond for supplier audit to ensure to meet the requirement
- Handling of QA activities which include Validation Protocol and Report, Change Control, Deviation and Complaint with proper corrective and preventive actions
- Keep up to date with changes to regulations and standards, and ensure relevant colleagues are advised of the implications of such changes
- Support team to solve incident problems included to provide technical and material safety expertise
- Provide technical information and document upon customer request
- Support Global audit : Food safety and Supplier audit
Quality Assurance Manager
Monde Nissin (Thailand) Ltd
02.2005 - 05.2013
- Company Overview: International Company for Wafer, Cookies, Cracker and snack.
- Set up , maintain and update the GMP/HACCP / ISO 9001:2008 / ISO 22000:2005 system
- Plan/prepare/manage all resource of Quality Department in order to achieve quality policy.
- Lead of Management Review activity such as management meeting progressing report, providing the management review schedule, Objective (KPI) follow up and action plan to follow up in case the objective not achieved the targets.
- Follow up corrective / Preventive action request.
- Control of supplier and outsource about them quality must be met to requirement.
- Control and manage of non-conformity
- Establish supplier quality assessment and development.
- Establish quality procedure and work instruction
- Coordinate with all departments to implement quality system effectively.
- Lead for customer , certified body and FDA audit
- Monitor and update food regulatory both in Thailand and exported countries and communicate to concerned department e.g.&D, Sales, Production, Purchasing
- Handle the QA function to prevent potential problem to be occurred through the line from selection of raw material, packaging, chemical storage condition, production, finished product storage and logistic
- Coordinate with R&D to set up the raw material, packaging and finished product specification
- Provide technical information and document upon customer request
- Handle a customer complaint
- Monitor and update food regulatory both in Thailand and our exported countries and communicate to concerned department e.g.&D, Sales, Production, Purchasing
- Report “a must to know” issue to concerned parties
- Establish Calibration system and document control system.
- Establish customer complaint system and fast response.
- Find information upon top management request
- Find solutions to fixed problems by using 7 QC tool
- Establish the system to control the Quality of the products.
Quality control and Foods safety manager
Siam Union Frozen Sea Foods Ltd.
04.2002 - 01.2005
- Company Overview: Thai Manufacturing Company of Frozen Sea Food Products.
- Set up team and commence activities for certification of GMP, HACCP system by RWTUV within 6 months:
- Hold the meeting , enumerate responsibility of each department to handle the HACCP system.
- Set up team for certification of ISO9001:2000, BRC system by RWTUV within two months after certify GMP and HACCP.
- Set up and control sanitation of the staff.
- Control quality of all products; including raw shrimp block, cooked shrimp, breaded shrimp products.
- Analyze and improve the foods safety system and report to management.
- Call the meeting for the foods safety system when problems occur.
- Audit supplier and give comments for improving the system and report the results to Food safety team.
- Handed in QMR for ISO9001:2000 and BRC system.
- Team Leader of HACCH system: Report, hold the meeting, and follow up all activity about GMP&HACCH
- Coordinate with internal and external department about the quality system.
- Lead, monitor and coaching team member in factory to understand the product standard.
- Monitor on process and product in production line and provide the technical to team and also communicate with development team to ensure all products meet the customer requirement.
- Approve new raw material and new formula from supplier.
- Factory and supplier audit and quality control to meet all products requirements and customer requirement.
- Conduct the raw material inspection and review the properties test
- Make sure incoming parts and raw material are good quality and ready to use in production.
- Customer complaint handling and provide the corrective action plan to customer for any quality concern.
- Collect all complaint data and communicate and work with factory to finding solution and prevent the defect.
- Monitor the defect root cause and to prevent the defect, provide corrective action and preventive action to customer.
- Manufacturing quality audit and follow up the corrective action and score the factory performance.
- Manage Supplier quality audit, review the incoming quality parts and evaluate the result.
- Manage Supplier quality audit, review the incoming quality parts and evaluate the result.
- Develop supplier quality standard to comply with quality procedures.
- Approved and select new supplier and evaluation exiting supplier.
- Approved new parts before send to manufacturing production.
- Manage and respond for supplier audit to ensure to meet the requirement.
- Meeting and review monthly quality issue with supplier quality team and make sure the corrective are properly to quality procedure.
- Score and evaluate supplier performance for next quarter ordering.
- Closely work with supplier quality team, training, specifications set up and standard set up to make sure they follow the product specification and customer requirement.
- Coordinate with manufacturing quality team and supplier quality team with product quality issue and follow up the corrective action.
- Closely work with supplier to improve the quality and maintain.
- Lead, monitor and coaching team member in factory to understand the product standard.
- Closely work with customer for quality concern and development.
- Review and find the defect root cause and to prevent the defect, provide corrective action and preventive action to customer.
- Coordinate with team to develop and maintain the product quality to meet with customer requirement.
Supervisor of Raw material inspection department
Thai Foods Coating Company Ltd.
04.1999 - 03.2002
- Company Overview: International Company of Bread Crumbs, Batter & Breading and seasoning.
- Control and inspect all raw materials used in the plant; such as flour, packaging, spice, color, flavor, etc.
- Inspect and control the products: Bread Crumbs, Batter & Breading.
- Analyze the problem which involved raw material and report to plant manager.
- Member of HACCP team and internal audit team.
- Audit and control the suppliers who supply all raw materials and give advices for the system improvement.
- Conduct daily properties test for raw materials in production.
- Closely work with production team to control the quality of raw materials to meet with customer requirement.
- Working on corrective action plan (CAP) to customer review for any quality issue.
Supervisor of Cooked Shrimp department
Asian Sea foods Cold storage Public Ltd.
02.1997 - 01.1998
- Company Overview: Thai Manufacturing Company of Cooked Shrimp, Raw Shrimp and Seafood products.
- Plan and control process for the cooked and breaded shrimp products.
- Control sanitation of the staffs who work at that process: set the system for controlling the sanitation for implementation of the HACCP system.
- Control quality of cooked shrimp products: Checking the quality of cooked shrimp after cooking by the QA team and set standard cooked Shrimp system such as time, temperature and speed of cooked shrimp.
- Set up the GMP, HACCP and ISO9002:1994 system team. Team leader of Sanitation team for certification of GMP, HACCP and ISO9002:1994.
- Report, call the meeting, and follow up all activity about ISO9002:1994 and HACCP system.
- Team leader of GMP&HACCH system. Report, call the meeting, and follow up all activity about GMP&HACCH and reply questions from auditor and customer.
- Coordinate with internal and external department about the quality system.
Education
Bachelor degree - Fishery Products
Kasetsart University
01.1997
B.Tech. - Business Information Technology
Sukhothai Thammathirat Open University
Skills
- Microsoft Office proficiency
- Active listening proficiency
- Quality management Lead auditor
- Lead Auditor ISO22000:200
- Skilled in implementing ISO 9001:2015 practices
- ISO 13485:2016 compliance
- ISO 45001:2018 compliance
- Knowledge of FSSC 22000 standards
- Experience with FSPCA food safety protocols
- Knowledge of MUI and CICOT standards
- Continuous improvement training
Professional Training
- GMP and HACCP system
- ISO9001:2015 System and audit system.
- ISO45001:2018 System and audit system.
- ISO13485:2016 System and audit system
- ISO9001:2000 Audit System.
- FSSCA.1
- Workshop for Productivity and Better Working Conditions in the Fishery Industry.
- International Standard for ISO 9001: 2000, HACCP, GMP, BRC and ISO 22000.
- Lead auditor for ISO22000: 2005
- Internal Quality System Audits.
- BRC Technical Standard.
- Improvement for Productivity.
- Quality Objectives and KPIs for ISO 9001: 2000.
- 5 S for foods safety.
- ISO22000:2005.
- Productivity for Food Chain Company.
- Food Safety Management System Auditor / Lead Auditor Training Course.
- Kaizen by Nissan( Japan)
- FSSC22000
- FSPCA Preventive Controls for Human Food
Timeline
Quality Country Manager
Maersk Logistics and Service Company
10.2017 - 09.2025
Quality Assurance and Foods Safety manager
Kellogg Company
06.2013 - 09.2017
Quality Assurance Manager
Monde Nissin (Thailand) Ltd
02.2005 - 05.2013
Quality control and Foods safety manager
Siam Union Frozen Sea Foods Ltd.
04.2002 - 01.2005
Supervisor of Raw material inspection department
Thai Foods Coating Company Ltd.
04.1999 - 03.2002
Supervisor of Cooked Shrimp department
Asian Sea foods Cold storage Public Ltd.
02.1997 - 01.1998
Bachelor degree - Fishery Products
Kasetsart University
B.Tech. - Business Information Technology
Sukhothai Thammathirat Open University