Excel, Microsoft Word
Siriphon Seekamwiang
Guest Service Agent
Sawi
Summary
Dynamic Guest Service Agent with a proven track record at CELES SAMUI, excelling in guest relations and issue resolution. Enhanced guest satisfaction through effective communication and upselling strategies, contributing to revenue optimization. Skilled in reservation management and team collaboration, ensuring a seamless experience for all guests.
Overview
12
12
years of professional experience
1
1
Language
Work History
Guest Service Agent
CELES SAMUI
04.2022 - Current
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Maximized revenue by upselling room upgrades and additional services.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Bartender
THE TONGSAI BAY RESORT
01.2015 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Waitress
MUANG SAMUI SPA RESORT
02.2013 - 09.2014
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - Business English
Surattani Rajabhat University
Surat Thani, Thailand 04.2001 -
High School Diploma -
Khaotalupittayakom High School
Chumphon, Thailand 04.2001 -
Skills
Guest relations
Reservation management
Revenue optimization
Customer service
Account management
Communication skills
Team collaboration
Listening skills
Patience and composure
Writing and verbal communication
Check-in and Check-out procedures
POS terminal operation
Issue resolution
Tour bookings
Guest service and assistance
Software
Timeline
Guest Service Agent
CELES SAMUI
04.2022 - Current
Bartender
THE TONGSAI BAY RESORT
01.2015 - 04.2022
Waitress
MUANG SAMUI SPA RESORT
02.2013 - 09.2014
Bachelor of Arts - Business English
Surattani Rajabhat University
04.2001 -
High School Diploma -
Khaotalupittayakom High School
04.2001 -