Siraphop Onnom
Summary
Proven expertise in IT security management and exceptional problem-solving skills, demonstrated at Meiyume Manufacturing (Thailand) Limited. Elevated system reliability by implementing vital security patches and leading disaster recovery planning. Excelled in scripting languages and end-user training, achieving a significant reduction in system downtime.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
Work History
Deskside & Infrastructure Support Engineer
Meiyume Manufacturing (Thailand) Limited.
10.2023 - Current
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
System Administrator
Satit Bilingual School of Rangsit University
10.2021 - 10.2023
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
- Managed onboarding and offboarding of employees.
IT Support Specialist
Satit Bilingual School of Rangsit University
10.2018 - 10.2021
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Bachelor of Science - Information Technology
Rangsit University
Pathum Thani, Thailand08-2015
No Degree - Vocational Education (Electronic & Computer)
Saint John Polytechnic School
Bangkok, Thailand01-2009
Skills
- Scripting languages
- Network troubleshooting
- Server maintenance
- Capacity planning
- Operating systems
- Software configuration
- Asset management
- System administration
- Application support
- End-user training
- Network monitoring
- Incident management
- Disaster recovery planning
- IT security management
- Infrastructure design
- Hardware installation
- Virtualization technologies
- Performance tuning
- Storage management
- Database administration
Languages
Thai
Native language
English
Intermediate
B1
Guitar
I play guitar as a hobby.
Badminton
I play badminton every week.
Timeline
Deskside & Infrastructure Support Engineer
Meiyume Manufacturing (Thailand) Limited.
10.2023 - Current
System Administrator
Satit Bilingual School of Rangsit University
10.2021 - 10.2023
IT Support Specialist
Satit Bilingual School of Rangsit University
10.2018 - 10.2021
Bachelor of Science - Information Technology
Rangsit University
No Degree - Vocational Education (Electronic & Computer)
Saint John Polytechnic School
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