Jira and Confluence
SIRADA KAEWCHAT
Business Analyst
Bangkok
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
2026
2026
years of professional experience
Work History
Business Analyst
FWD Thailand
01.2025 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Support both technical and functional documents with the member to work effectively.
- Maintained up-to-date knowledge of industry standards and best practices in UAT testing methodologies.
Business Analyst
Chubb Life Assurance Public Company Limited
08.2024 - 12.2025
- Collaborated with stakeholders to identify business needs.
- Prepare document BRD, BSD, SER SIR for project sign-off.
- Work with core system and technical team, business user and vendor.
- Work on web application for customer and collaborate with Business units.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Supported successful product launches with detailed market analysis and competitive positioning strategies.
- Facilitated successful handovers between development, QA, and support teams through clear documentation of issues discovered during UAT sessions.
Business Analyst
ATA IT Limited (National Bank Of Canada)
4 2022 - 08.2024
- Created and maintained project documentation, including business requirements documents and use cases
- Collaborated with cross-functional colleague to define business requirements and identify opportunities for process improvements
- Led the development of project plans and timelines to ensure successful implementation of solutions
- Facilitated meetings and presentations to communicate project status and obtain feedback
- Developed user stories and use cases to translate business requirements into technical specifications
- Collaborated with development and QA teams to ensure solutions met business requirements
- Company launched mobile banking application
- Tested applications prior to final review to verify issue resolution
- Collaborated with UI/UX to incorporate customer feedback and User Acceptance Test.
BUSINESS ANALYST
Beryl 8 Plus
12.2021 - 04.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to define project objectives and criteria.
- Collaborated with cross-functional colleague to define business requirements and identify opportunities for process improvements
Education
Bachelor of Science - Management Technology, Management Information Systems
THAMMASAT UNIVERSITY - (SIIT)
01.2017 - 1 2021
Skills
Requirements gathering
Software
Data Mapping
Test case scenario
Technical Specification
Timeline
Business Analyst
FWD Thailand
01.2025 - Current
Business Analyst
Chubb Life Assurance Public Company Limited
08.2024 - 12.2025
BUSINESS ANALYST
Beryl 8 Plus
12.2021 - 04.2022
Bachelor of Science - Management Technology, Management Information Systems
THAMMASAT UNIVERSITY - (SIIT)
01.2017 - 1 2021
Business Analyst
ATA IT Limited (National Bank Of Canada)
4 2022 - 08.2024
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