CRM
Hi, I’m
SHIVAKORN JUNTHASORN
Bangkok,Thailand
Summary
CUSTOMER REPRESENTATIVE with more than 2 years of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission,Currently,I am seeking a job where I can utilize my skills in the field of Customer Service Great Communication skill Problem-solving Works well with deadlines Independent worker Collaborative and efficient Practiced.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
Family businessMancha Khiri, KHONKAEN
General manager
01.2012 - 12.2019
Job overview
- About trading,wholesale business and temporary rental rooms
King Power International
Duty Free Representative
01.2020 - 12.2021
Job overview
- provide service Product sales and push sales to meet goals Including taking care of products,places,and surroundings to provide convenience and satisfaction to customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Collaborated with cross-functional teams to identify and address customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
KIATNAKIN PHATRA BANK PUBLIC COMPANY LIMITEDAsok, Bangkok
Customer Contact Center
08.2022 - 02.2023
Job overview
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Siam Commercial Bank PCLLeadpraw , Bangkok
Operate Banking - Contact Center Agent
02.2023 - 11.2023
Job overview
- Answers inquiries from corporate client and quickly assesses customer needs and proactively provides solutions
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answers the phone in a pleasant and professional manner.
- Document the resolution and follow up with the customer as needed.
- Maintains customer records by updating account information
Education
E DUCATIO, Ramkhamhaeng
University
Bachelor of Arts from Humanities and Social Sciences, English
01.2008 - 04.2012
Skills
Problem-solving skills
Software
MICROSOFT OFFICE PLATFORM
CUSTOMER REMOTE ASSISTANT
SALESFORCE
Slak Platform
Timeline
Operate Banking - Contact Center Agent
Siam Commercial Bank PCL
02.2023 - 11.2023
Customer Contact Center
KIATNAKIN PHATRA BANK PUBLIC COMPANY LIMITED
08.2022 - 02.2023
Duty Free Representative
King Power International
01.2020 - 12.2021
General manager
Family business
01.2012 - 12.2019
E DUCATIO, Ramkhamhaeng University
Bachelor of Arts from Humanities and Social Sciences, English
01.2008 - 04.2012
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