Shahela Tabassum
Hyderabad,TS
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
Work History
Investigation Associate
Amazon
08.2024 - 02.2026
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Monitored customers for signs of security concerns and escalated issues to management.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Provided seller support on refunds, posted feedback and policy changes.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Clinical Nutritionist
Medicover Hospital
06.2018 - 08.2018
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Provided in-depth information on nutritional care to maximize health.
- Partnered with interdisciplinary care team to address resident nutrition programs.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professional.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Counseled clients on nutrition issues such as obesity, eating disorders, tube feeding management, failure to thrive and feeding dysfunction.
- Calculated, revised and verified proper enteral and parenteral feedings to meet nutritional needs.
- Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
- Created and prepared visual aids, manuals and other materials used in teaching
Education
Nutrition
Shadan PG College
Hyderabad05-2019
Bachelor of Science - Nutrition
St Ann's Degree College
Hyderabad04-2017
Skills
- Data analysis and reporting
- Industry trends
- Adaptability and flexibility
- Customer interaction
- Strong attention to detail
- Issue resolution
- Analytical Skills
- Time management
- Problem-solving aptitude
- Reliable and punctual
Timeline
Investigation Associate
Amazon
08.2024 - 02.2026
Clinical Nutritionist
Medicover Hospital
06.2018 - 08.2018
Nutrition
Shadan PG College
Bachelor of Science - Nutrition
St Ann's Degree College