Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic
Sergey Pankin

Sergey Pankin

Customer Support Specialist
Moscow

Summary

At ИП Кривяков А.В, I led with a focus on mentorship and strategic planning, enhancing team collaboration and boosting revenue through process optimization. Skilled in problem-solving and fostering strong client relationships, I excel in environments requiring adaptability and effective communication.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Директор

ИП Кривяков А.В
01.2019 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Education

No Degree - Маркетинг

Столичный Бизнес Колледж
Россия, Москва.
04.2001 -

Skills

Live chat support

Problem-solving

Call center experience

Complaint handling

Help desk support

Technical troubleshooting

Team collaboration

Conflict resolution

Social media support

Adaptability and flexibility

Empathy and patience

Verbal and written communication

Multitasking and organization

Issue troubleshooting

Interests

Путешествие

Обучение

Crypto/DeFi/Trading/Blockchain

Спорт

Рыбалка

Музыка

Timeline

Директор

ИП Кривяков А.В
01.2019 - Current

No Degree - Маркетинг

Столичный Бизнес Колледж
04.2001 -

Similar Profiles

CREATE PROFILE
Sergey Pankin Customer Support Specialist