Serena Kaitlyn
Bangkok
Summary
Accomplished, detail-oriented, and dependable professional with ten years of experience in highly-dynamic environment managing sub-systems in the rail transportation projects to meet the satisfaction of client within the timeline, budget and contractual requirements. Have experience in direct customer support related field in multi-national companies. Seeking a career within transportation with an opportunity for professional. Passionate about providing logical and sustainable solution to systems and projects.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Test and Commissioning Leader
Alstom (Effective January 29, 2021, Alstom completed the acquisition of Bombardier Transportation)
01.2021 - 07.2023
- Testing and commissioning team leader in the Broadband Wireless Data System (BWDS) on the pink and yellow lines of the monorail
- Sub-system project management, planning, and coordinating trains in fleets and the desired routes scheduled for testing
- Sub-system project management, representing the system and progress to the customer
- Leading a compact test and commissioning team both working at the site and managing document to deliver the progress and report as required by the project.
- Implemented quality assurance procedures throughout the commissioning process to ensure consistency and high-quality outcomes.
- Provided technical guidance to team members on complex issues, contributing to their professional growth and development.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Reviewed test documents for accuracy and completeness, ensuring alignment with client specifications before proceeding with the commissioning process.
- Prepared reports and communicated commissioning activities to stakeholders.
- Oversaw hiring, training, scheduling and support.
System-Wide Installation Test and Commissioning Engineer (Automatic Fare Collection System)
Bombardier Transportation Signal (Thailand)
08.2017 - 01.2021
- System Integration Engineer for the Automatic Fare Collection System (AFC) on the Green Line Extension Project
- Project management for the installation, integration, and testing of the AFC sub-system to ensure that all required tests were executed on time and met the requirement
- Test leader for static system integration for fire alarm activation testing in Green Line stations
- Ensuring that every sub-system met the requirements of the contract
- Supervising and advising local engineers in system integration testing for the signaling system on the Changzhou Line 1 Project through the Automatic Train Supervision (ATS) system.
- Supervised and witnessed factory acceptance tests to validate equipment functionality before shipment to site locations.
- Verified resolution of differences in actual versus expected results and addressed development adjustments to plans.
Research Committee
National Science and Technology Development Agency (NSTDA)
01.2019 - 04.2020
- Working as a research committee member for the Study and Development of Simulation Software for Designing Train Ticket System Using Queuing Theory, Project funded by NSTDA
- Conducted extensive qualitative interviews with subject matter experts, ensuring comprehensive understanding of policy issues.
Senior Software Quality Assurance Engineer (Automatic Fare Collection System)
Bangkok Payment Solutions Company Limited
03.2016 - 07.2017
- Front-end software testing for the Configuration Data Administrator (CDA), a module for common ticketing System; a project with Office of Transport and Traffic Policy and Planning
- Leading front-end software testing for the New Card Personalization Device, a project for the Green Line Extension, Bangkok Mass Transit System Public Company Limited (BTSC)
- Being lead tester for proof of concept for the e-ticket system project by the Bangkok Mass Transit Authority
- Writing an AFC system maintenance proposal for Pink and Yellow Line project bidding
- Reviewing and advising developers regarding the design and test documents as customer advocate to ensure the document is comprehensive and fulfills the contract requirements.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Managed multiple simultaneous projects effectively while adhering to tight deadlines without compromising quality or productivity levels.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Project Engineer (Automatic Fare Collection System)
Singapore Technologies Electronics
01.2013 - 01.2016
- Managing the team of technicians and engineers for the completion of testing and commissioning
- Coordinating between the head quarter in Singapore and STE’s client (Krungthep Thanakom) and operator (BTS) for the system testing/ update/ installation/ rectification
- Taking full accountability on technical aspects, equipment and system testing for factory acceptance testing on the MRTA Purple Line (Bang Yai - Bang Sue)
- Working with clients during the installation test period including test report drafts for the project.
- Developed and implemented procedures to verify compliance with engineering standards.
- Identified technical risks within managed projects.
- Improved communication among stakeholders through regular updates and meetings.
- Trained and mentored junior engineers, providing guidance and direction.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Developed and maintained courteous and effective working relationships.
Junior Consultant (Customer Service and System Authorization)
Atos IT Solutions and Services
06.2012 - 01.2013
- First level support for SAP/IT system
- Providing solutions and advice for SAP system Authorization.
- Identified potential risks associated with proposed strategies or initiatives, taking proactive measures to mitigate them.
- Evaluated customer needs and feedback to drive product and service improvements.
Incoming Quality Control Assistant Supervisor (OEM Car Audio)
Panasonic Automotive Systems Asia Pacific (Thailand) Company Limited
05.2008 - 10.2008
- Handing quality issues/problems of the electronic part in Car Audio from customer service
- Coordinating with suppliers to rework, rectify, and to provide countermeasure against reported problems
- Arranging a conference call with global suppliers to discuss problems where necessary.
- Reported problems and concerns to management.
- Contributed to the achievement of ISO certification by diligently following company guidelines and promoting compliance among colleagues.
- Demonstrated adaptability in adjusting to changing demands and priorities within the manufacturing environment while maintaining high-quality standards.
Education
Master’s Degree in Energy Technology and Management Engineering -
King Mongkut's University of Technology Thonburi; Joint Graduate School of Energy And Environment
BangkokBachelor’s Degree in Electrical Engineering -
Thammasat University; Faculty of Engineering
BangkokSkills
- Quality Assurance
- Prioritization
- Strategic Planning
- Compliance understanding
- Project Management
- Field Operations
- Data Collection
- Customer Focus
- Personnel Management
- Planning and coordination
- Training and mentoring
Linkedin Profile
https://www.linkedin.com/in/serena-s-kaitlyn-72657989
Professional Practice License
Engineering: Associate Electrical Engineer (Telecommunication)
Certification
Associate Electrical (Telecommunication) Engineer License
Languages
Thai
Native language
English
Advanced
C1
German
Beginner
A1
Timeline
Test and Commissioning Leader
Alstom (Effective January 29, 2021, Alstom completed the acquisition of Bombardier Transportation)
01.2021 - 07.2023
Research Committee
National Science and Technology Development Agency (NSTDA)
01.2019 - 04.2020
System-Wide Installation Test and Commissioning Engineer (Automatic Fare Collection System)
Bombardier Transportation Signal (Thailand)
08.2017 - 01.2021
Senior Software Quality Assurance Engineer (Automatic Fare Collection System)
Bangkok Payment Solutions Company Limited
03.2016 - 07.2017
Project Engineer (Automatic Fare Collection System)
Singapore Technologies Electronics
01.2013 - 01.2016
Junior Consultant (Customer Service and System Authorization)
Atos IT Solutions and Services
06.2012 - 01.2013
Incoming Quality Control Assistant Supervisor (OEM Car Audio)
Panasonic Automotive Systems Asia Pacific (Thailand) Company Limited
05.2008 - 10.2008
Master’s Degree in Energy Technology and Management Engineering -
King Mongkut's University of Technology Thonburi; Joint Graduate School of Energy And Environment
Bachelor’s Degree in Electrical Engineering -
Thammasat University; Faculty of Engineering
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