SCOTT ZIMMER

• Managed and directed a successful Ebay Store selling DVDs, also sold video games, books and stamps
• Created detailed product listings for 1000s of listings with photographs, descriptions, and prices
• Responded to customer complaints and disputes in a timely manner as per Ebay guidelines
• Monitored inventory levels and updated stock availability on eBay.
• Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies •
• Sourced products from vendors at competitive prices for resale on eBay
• Monitored customer feedback ratings to ensure quality of service was maintained at all times.

• As a sub contractor facilitated seamless onboarding for new customers, ensuring a positive experience throughout the activation process.
• Managed a high volume of incoming calls, inquiries, and service requests from customers seeking assistance with new connections and account setups.
• Provided clear and accurate information regarding Telstra's products, services, and pricing plans to assist customers in making informed decisions.
• Resolved customer issues and concerns promptly, demonstrating effective problem-solving skills and maintaining a high level of customer satisfaction.
• Collaborated with cross-functional teams, including technical support and sales departments, to streamline processes and enhance the overall customer experience.
• Met and exceeded established KPIs, including average handling time, first-call resolution, and customer satisfaction scores.
• Participated in ongoing training programs to stay updated on product knowledge, industry trends, and customer service best practices.

• Provided exceptional customer service to AGL customers in a fast-paced call center environment.
• Handled inbound customer inquiries, complaints, and requests via phone, email, and chat channels.
• Effectively navigated computer systems to access customer account information, process transactions, and update customer records accurately.
• Resolved customer issues promptly and professionally, ensuring customer satisfaction and retention.
• Adhered to company policies, procedures, and service standards to ensure consistency and quality in customer interactions.
• Met or exceeded performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Contributed to a positive team environment through collaboration, communication, and support of colleagues.

• Consistently achieved top 3 in the sales team for productivity targets and sales goals
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Managed timely and effective replacement of damaged or missing products.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Negotiated prices with customers to maximize profitability while still providing quality services

• Led daily activities of a customer service team of twelve, ensuring efficient operations
• Conducted performance reviews, provided guidance, and implemented process improvements
• Analyzed call volume trends, optimizing team efficiency and customer satisfaction
• Coordinated training sessions for new customer service personnel
• Monitored the accuracy of data entry into the company's database system by customer service staff
• Identified areas for improvement within existing processes regarding customer services operations.

• Greeted customers, processed reservations, and ensured vehicle quality Explained rental terms, assisted customers in selecting appropriate models
• Monitored fleet inventory to ensure a sufficient supply of cars available for rent
• Maintained records of vehicle availability, condition, maintenance, and repair history
• Provided exceptional customer service and handled paperwork related to rentals, returns, and repairs.
• Demonstrated ability to multi-task and prioritize tasks while meeting customer needs.
• Proficiently operated computer systems for booking reservations, processing payments and tracking inventory.

Stepped into a leadership role for six months, overseeing day-to-day activities of the station

• Effectively managed a team of station agents, and couriers providing guidance and support

• Implemented strategic initiatives to enhance team performance and operational effectiveness

• Collaborated with upper management to ensure seamless coordination between departments

• Demonstrated leadership skills, fostering a positive work environment and achieving operational targets.

• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.

• Monitored team productivity and performance to support goals.

• Ensured accurate tracking and timely delivery of packages to meet customer expectations
• Collaborated with cross-functional teams to streamline workflow and enhance operational efficiency
• Maintained a high level of customer service, addressing inquiries and resolving issues promptly.
• Booked freight pick ups in the Perth Metro area and arranged courier pick up over the radio
• Acted as courier when delivery demand required it

• As a member of the SA Public Service I took stolen vehicle reports from police officers and members of the public into a central data base
• Collaborated with law enforcement agencies and stakeholders to address cases of stolen vehicles
• Identified areas of improvement for increased efficiency and productivity.

• Managed and maintained accurate records of inventory, including supplies, equipment, and materials
• Conducted regular audits and inspections to verify stock levels and ensure compliance with military regulations
• Implemented efficient stock rotation and replenishment strategies to prevent shortages or overstock situations
• Collaborated with other supply chain personnel to coordinate the movement and storage of goods.