SAWANYA THONGLIAMNAK
Bangkok
Summary
I have over 10 years of experience in Reservation and Ticketing, with expertise in
handling multiple Global Distribution Systems (GDS), including Amadeus, Sabre,
and Galileo. I am highly skilled in booking, issuing tickets, reissuing, refunds, and
providing excellent customer service to ensure a seamless travel experience for
clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SENIOR RESERVATION & TICKETING
BANGKOK AIR TOUR(1988)CO.,LTD
BANGKOK
03.2018 - Current
- Make air ticket reservations for FIT (Free Independent Traveler) and GIT (Group Inclusive Tour) as per corporate requirements.
- Book hotels for corporate clients based on their needs and preferences. Issue air tickets and hotel vouchers according to confirmed bookings.
- Ensure accuracy in ticketing, fare calculations, and reservation details.
- Handle travel documents for clients, including passports, visas, and other necessary paperwork.
- Prepare and manage invoices, travel insurance, and other related documents.
- Ensure all travel documentation complies with company policies and regulations.
- Arrange group flight reservations for incentive and leisure groups, as well as corporate meetings and conferences, both domestic and international.
- Coordinate with airlines to secure group fares and special arrangements.
- Prepare and manage name lists for group bookings, ensuring accuracy and compliance with airline requirements.
Ticketing Officer
CARLSON WAGONLIT(THAILAND)CO.,LTD
BANGKOK
05.2017 - 02.2018
- Issue tickets using GDS systems (via Amadeus).
- Handle FIT (Free Independent Traveler) bookings, manage corporate and conference travel bookings, both domestic and international.
- Manage corporate and conference travel bookings, both domestic and international.
- Process ticket issuance, re-issuance, refunds, and
cancellations as per airline policies. - Coordinate with airlines to secure the best fares and
special arrangements. - Prepare and manage travel documents, including invoices, travel insurance, and passenger name-lists.
- Provide excellent customer service, ensuring smooth travel experiences for clients.
- Updated on airline policies, fare rules, and ticketing procedures.
Education
Bachelor of Arts - Tourism And Hotel Management
SRIPATUM UNIVERSITY
BANGKOK05-2011
Skills
- Reservation software mastery
- Strong customer service
- Training and mentoring
- Efficient problem solving
- Advanced reservation management
- Travel planning
- Schedule maintenance
- Customer engagement
- Record preparation
Certification
- Amadeus Basic Reservation
- Amadeus Advance Reservation
- Amadeus Fare
- Amadeus Ticketing
- Amadeus Ticketing Re-issue
- Sabre Basic reservation
- Galileo Basic reservation
Languages
Thai
First Language
English
Intermediate (B1)
B1
Timeline
SENIOR RESERVATION & TICKETING
BANGKOK AIR TOUR(1988)CO.,LTD
03.2018 - Current
Ticketing Officer
CARLSON WAGONLIT(THAILAND)CO.,LTD
05.2017 - 02.2018
Bachelor of Arts - Tourism And Hotel Management
SRIPATUM UNIVERSITY
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