Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
SAWANYA THONGLIAMNAK

SAWANYA THONGLIAMNAK

Bangkok

Summary

I have over 10 years of experience in Reservation and Ticketing, with expertise in

handling multiple Global Distribution Systems (GDS), including Amadeus, Sabre,

and Galileo. I am highly skilled in booking, issuing tickets, reissuing, refunds, and

providing excellent customer service to ensure a seamless travel experience for

clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

SENIOR RESERVATION & TICKETING

BANGKOK AIR TOUR(1988)CO.,LTD
BANGKOK
03.2018 - Current
  • Make air ticket reservations for FIT (Free Independent Traveler) and GIT (Group Inclusive Tour) as per corporate requirements.
  • Book hotels for corporate clients based on their needs and preferences. Issue air tickets and hotel vouchers according to confirmed bookings.
  • Ensure accuracy in ticketing, fare calculations, and reservation details.
  • Handle travel documents for clients, including passports, visas, and other necessary paperwork.
  • Prepare and manage invoices, travel insurance, and other related documents.
  • Ensure all travel documentation complies with company policies and regulations.
  • Arrange group flight reservations for incentive and leisure groups, as well as corporate meetings and conferences, both domestic and international.
  • Coordinate with airlines to secure group fares and special arrangements.
  • Prepare and manage name lists for group bookings, ensuring accuracy and compliance with airline requirements.

Ticketing Officer

CARLSON WAGONLIT(THAILAND)CO.,LTD
BANGKOK
05.2017 - 02.2018
  • Issue tickets using GDS systems (via Amadeus).
  • Handle FIT (Free Independent Traveler) bookings, manage corporate and conference travel bookings, both domestic and international.
  • Manage corporate and conference travel bookings, both domestic and international.
  • Process ticket issuance, re-issuance, refunds, and
    cancellations as per airline policies.
  • Coordinate with airlines to secure the best fares and
    special arrangements.
  • Prepare and manage travel documents, including invoices, travel insurance, and passenger name-lists.
  • Provide excellent customer service, ensuring smooth travel experiences for clients.
  • Updated on airline policies, fare rules, and ticketing procedures.

Education

Bachelor of Arts - Tourism And Hotel Management

SRIPATUM UNIVERSITY
BANGKOK
05-2011

Skills

  • Reservation software mastery
  • Strong customer service
  • Training and mentoring
  • Efficient problem solving
  • Advanced reservation management
  • Travel planning
  • Schedule maintenance
  • Customer engagement
  • Record preparation

Certification

  • Amadeus Basic Reservation
  • Amadeus Advance Reservation
  • Amadeus Fare
  • Amadeus Ticketing
  • Amadeus Ticketing Re-issue
  • Sabre Basic reservation
  • Galileo Basic reservation

Languages

Thai
First Language
English
Intermediate (B1)
B1

Timeline

SENIOR RESERVATION & TICKETING

BANGKOK AIR TOUR(1988)CO.,LTD
03.2018 - Current

Ticketing Officer

CARLSON WAGONLIT(THAILAND)CO.,LTD
05.2017 - 02.2018

Bachelor of Arts - Tourism And Hotel Management

SRIPATUM UNIVERSITY

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SAWANYA THONGLIAMNAK