Sat Min Paing
Guest Relation Officer
Phaya Thai,10
Summary
Dynamic Guest Services Supervisor with over a year of experience in the hospitality industry, recognized for delivering exceptional customer service and fostering memorable guest experiences. Strong understanding of modern computer systems and effective management practices enables successful oversight of guest services operations. Expertise in leading teams, streamlining processes, and efficiently resolving guest concerns contributes to enhanced customer satisfaction and loyalty. Committed to creating a welcoming atmosphere that reflects the highest standards of service excellence.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Guest Services Supervisor
Indra Regent Hotel Bangkok
11.2025 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained up-to-date knowledge of products and services offered.
- Set and managed policies for concierge services and guest relations.
- Monitored team performance to confirm customer service standards were consistently met.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Senior Guest Services Agent
Peach Hill Hotel & Resort
01.2025 - 04.2025
- Guest service reviews 5/5. Case of fire emergency handling 4/5
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Provided knowledgeable recommendations on local attractions, restaurants, and transportation options to enhance guests'' stay experiences.
Guest Relation Officer (Japanese Speaker)
Wyndham Grand Yangon Hotel
08.2022 - 04.2024
- Working as a Guest Relation Officer at Wyndham Grand Yangon Hotel
- Responsible for providing exceptional customer service to hotel guests
- Ensuring guests feel welcome and comfortable during their stay & butler service for VIP
- Assisting with check-in and check-out procedures and training to new receptionist
- Making reservations for VIP guests and assisting VIP service on Club Loung
- Providing information about hotel amenities and local attractions tour
- Name can be found on TripAdvisor and booking.com
Engineer Training
Nacs Myanmar Engineering(Japan)
09.2019 - 04.2021
- As an Engineer Trainee at Nacs Myanmar Engineering, I gained valuable hands-on experience in various engineering projects with Japanese Manager
- Participated in training programs to develop technical skills and knowledge
- Worked alongside experienced engineers to gain hands-on experience in various engineering projects
- Assisted with project planning, design, and implementation
- Contributed to the successful completion of engineering projects
- Applied problem-solving and critical thinking skills to overcome challenges in the field
- Japanese customer service and technical support with Japanese engineer
Oversea Business Coordinator(Japanese)
MRTW Echo Myanmar
10.2016 - 08.2019
- Coordinated and managed overseas business operations
- Collaborated with international clients and vendors to facilitate communication and negotiations
- Ensured smooth business transactions and timely delivery of goods and services
- Provided administrative support, including scheduling meetings and preparing documentation
- Maintained records and updated databases to track business activities and progress
Training Worker
H&S ( Japan )
04.2014 - 05.2015
- Factory Worker
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Education
N2 -
JLPT
Yangon12-2019
Bachelor of Economic - undefined
Yangon University of Economics
Yangon12-2018
Skills
Microsoft Office
Training Programs
Guests Service
Customer service
Implementing policies
Team management
Sales planning
Team Training
Timeline
Guest Services Supervisor
Indra Regent Hotel Bangkok
11.2025 - Current
Senior Guest Services Agent
Peach Hill Hotel & Resort
01.2025 - 04.2025
Guest Relation Officer (Japanese Speaker)
Wyndham Grand Yangon Hotel
08.2022 - 04.2024
Engineer Training
Nacs Myanmar Engineering(Japan)
09.2019 - 04.2021
Oversea Business Coordinator(Japanese)
MRTW Echo Myanmar
10.2016 - 08.2019
Training Worker
H&S ( Japan )
04.2014 - 05.2015
Bachelor of Economic - undefined
Yangon University of Economics
N2 -
JLPT