EXCEL
SATCHATHAM BOONCHOO
IMPORT CUSTOMS CLEARANCE
Chon Buri,20
Summary
Professional with strong background in import customer service, adept at managing complex logistics and ensuring seamless communication between stakeholders. Skilled in problem-solving, documentation, and regulatory compliance. Known for fostering team collaboration and adapting quickly to changing demands. Dependable and results-driven, capable of delivering high-quality service and support.
Overview
10
10
years of professional experience
3
3
Certificates
1
1
Language
Work History
Import Customer Service
MITSUI-SOKO (THAILAND) CO., LTD.
02.2019 - Current
- Collaborated with internal departments to ensure timely delivery of shipments, improving overall client experience.
- Managed a high volume of daily transactions, ensuring accuracy and efficiency in data entry and recordkeeping.
- Reduced errors in import documentation by implementing thorough verification processes.
- Participated in regular team meetings to discuss ongoing projects, share insights, and identify areas for improvement or collaboration among colleagues.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to TH Customs.
Customer Service Supervisor
MS NORTH STAR LOGISTICS (THAILAND) CO., LTD.
02.2023 - 02.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Import Clerk
WICE LOGISTICS (THAILAND) CO., LTD.
01.2018 - 07.2018
- Supported import metrics around import functions and drove continuous performance improvements.
- Coordinated with shipping and transport companies on behalf of clients.
Food and Beverage Server
AMARI PATTAYA
01.2016 - 01.2017
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Greeted guests warmly to foster welcoming environment.
- Served food and beverages promptly with focused attention to customer needs.
Education
CUSTOMS BROKER
CTAT
The Customs Broker And Transportation Association 09-2022
Government Scholarship Student
CERTIFICATE TRAINING
ITBS INTERNATIONAL TRANSPORTATION&BUSINESS SCHOOL01-2018
MBA - Hotel Management
BURAPHA UNIVERSITY
Chon Buri, Thailand 04.2001 -
Skills
Import regulations , CUSTOMS CLEARANCE
PERMIT - C/O,NSW [TISI],DIW, DOA, EXCISE and BOI
EDI, IMPORT-EXPORT MANUAL / PROGRAM
CHECKER IMPORT EXPORT ENTRY
HS CODE , Anti-dumping duty
IMPORT DUTY , REFUND IMPORT DUTY
Shipping documentation /Sales support
Customs compliance /Freight forwarding
Microsoft office / Customer service
Problem-solving abilities/Shipping and receiving
Understanding customer needs /Calm and professional under pressure
Certification
Licensed [CUSTOMS BROKER]
Software
EDI PROGRAM
Timeline
Customer Service Supervisor
MS NORTH STAR LOGISTICS (THAILAND) CO., LTD.
02.2023 - 02.2024
Licensed [CUSTOMS BROKER]
09-2022
Import Customer Service
MITSUI-SOKO (THAILAND) CO., LTD.
02.2019 - Current
Import Clerk
WICE LOGISTICS (THAILAND) CO., LTD.
01.2018 - 07.2018
Food and Beverage Server
AMARI PATTAYA
01.2016 - 01.2017
MBA - Hotel Management
BURAPHA UNIVERSITY
04.2001 -
CUSTOMS BROKER
CTAT
Government Scholarship Student
CERTIFICATE TRAINING
Languages
English
Limited Working