Sasithorn Thanabordee
Customer Service Officer
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Officer
Thai Summit Harness PCL
Sriracha, Chonburi
2019.09 - Current
- Analyse forecast and order data from customers due to the wiring harness production and sharing to teams
- Receive other enquiry beside forecast and order from customer
- Deliver wiring harness product to domestic and overseas customers
- Communicate with customers for mass production product to prepare the production
- Communicate with internal teams due to customer's requirement
Marketing Officer
Thai Summit Harness PCL
Sriracha, Chonburi
2017.11 - 2019.09
- Coordinated with customers for new project
- Coordinated with internal teams for new project
- Managed the quotation document to customers
- Cooperate with internal team to prepare sample delivery for customer's approval
- Managed with the product prices due to copper adjustment and yearly cost reduction
Passenger Service Agent
Bangkok Flight Services
Samutprakarn
2015.09 - 2017.10
- Oversaw ticketing, gate and ramp services.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Proceed check-in with passenger at departure
Education
Master of Science - Tourism Management
Bournemouth University
Bournemouth, Dorset 2014.01 - 2015.03
Bachelor of Arts - English
Silpakorn University
Bangkok, Thailand 2009.05 - 2012.05
Skills
Data Analyst
Microsoft Office
Customer Service
Creative problem solving
Multi-line phone talent
International sales support
Order fulfillment
Timeline
Customer Service Officer
Thai Summit Harness PCL
2019.09 - Current
Marketing Officer
Thai Summit Harness PCL
2017.11 - 2019.09
Passenger Service Agent
Bangkok Flight Services
2015.09 - 2017.10
Master of Science - Tourism Management
Bournemouth University
2014.01 - 2015.03
Bachelor of Arts - English
Silpakorn University
2009.05 - 2012.05