SASITHON VINAIRIANG
Bangkok,10
Summary
I am writing to express my interest in this position. With over six years of hands-on experience as a Passenger Service role (agent,lead agent and supervisor) and additional experience in reservations and ticketing with Myanmar Airways, I am confident in my ability to contribute effectively to your team and support the smooth functioning of airport services.
In my role as a Passenger Service Agent, I became adept at handling a variety of passenger service tasks, including check-in, boarding assistance, and customer service in high-pressure environments. My experience has equipped me with a deep understanding of airport operations, the ability to resolve conflicts efficiently, and a keen attention to detail, ensuring the safety and satisfaction of both passengers and staff.
Working in reservations and ticketing for Myanmar Airways further enhanced my problem-solving skills, as I managed complex itineraries and addressed customer inquiries with professionalism and empathy. My diverse background in the aviation industry has provided me with a strong foundation in customer service, operational management, and collaboration with various airport stakeholders.
I am particularly drawn to the Service Control Manager role because of the opportunity to apply my operational expertise in a leadership capacity. I am eager to contribute to optimizing airport processes, ensuring adherence to safety protocols, and delivering an exceptional travel experience for all passengers.
I look forward to the possibility of discussing how my skills and experience align with the needs of your team. Thank you for considering my application. I am available at your convenience for an interview.
Overview
13
13
years of professional experience
Work History
Guest Service Agent
GRACE AT FIVE BY GRACE HOTEL
BANGKOK
08.2024 - Current
• Provided exceptional front desk service, ensuring a positive guest experience from check-in to check-out.
• Managed guest reservations, inquiries, and room assignments, optimizing occupancy and room availability.
• Resolved guest complaints and issues promptly, maintaining high levels of guest satisfaction.
• Handled cash, credit card payments, and managed financial transactions efficiently at the front desk.
• Coordinated with housekeeping, maintenance, and other departments to address guest needs and ensure smooth operations.
• Maintained knowledge of hotel services, promotions, and local attractions to assist guests.
• Ensured accurate record-keeping and compliance with hotel policies and procedures.
Passenger Service Supervisor
Bangkok Flight Service
Bangkok
03.2024 - 05.2024
- Preforming check-in procedure, ensuring the assigned flight were ready to depart, and recheck report from agent and sent to the destination countries
Reservation&Ticketing
Sky Pacific
09.2022 - 02.2024
- Make a reservation for Myanmar Airways
- Change date and any queries
Customer Service
TDCX Thailand
Bangkok
03.2022 - 07.2022
- Customer service via phone, e-mail, chat
- Answer inquiries and complaints, provide assistance and advise customers to solve problems in the use of various services
- Providing promotional infomation and recommending services such as hotel reservation, air ticket, car rentels
- Record customer contact infomation and update information in the system correctly
Marketing specialist
Blizzwin
Bangkok
01.2022 - 02.2022
- Company Overview: (Website closed)
- Contact vendor to shoot ads on social media
- (Website closed)
Airport ticketing officer
Pattaya aviation
Bangkok
11.2021 - 12.2021
- Preform correct money from passenger for additional charge ; baggage weight, missing flight, change date, change flight
Passenger Service Supervisor
Bangkok Flight Service
Samut Prakan
11.2013 - 07.2020
- Passenger Service Agent : Prepare and check document before check-in and perform check-in passenger at counter and go to boarding gate to be a purser contact, boarding passenger to the plane
- After flight sent document to destination
- Passenger Service Lead Agent : Check flight detail and inform to supervisor, perform correct over weight, selling ticket, and other additional charge for passenger
- Passenger Service Supervisor : Preforming check-in procedure, ensuring the assigned flight were ready to depart, and recheck report from agent and sent to the destination countries
Clerk
Gulf East Survey(Thailand)
Bangkok
10.2012 - 06.2013
- Prepareing and sorting document
- Entering data into database software and ensureing the accuracy of the data
Kitchen Staff
Alof hotel
Bangkok
04.2012 - 09.2012
- Prepareing food for hotel staffs by working under the guidance of a kitchen supervisor
Education
Bachelor Dedree - Hotel and tourism
Kasem Bundit University
Bangkok, Thailand03.2012
Skills
- Ability to Work Under Pressure
- Fast Learner
- Microsoft Excel
- Customer Service
- Microsoft Office
- Guest check-in and check-out
- Ticket sales
- Check-in and Check-out procedures
Languages
- Thai
- English TOEIC score 710
Timeline
Guest Service Agent
GRACE AT FIVE BY GRACE HOTEL
08.2024 - Current
Passenger Service Supervisor
Bangkok Flight Service
03.2024 - 05.2024
Reservation&Ticketing
Sky Pacific
09.2022 - 02.2024
Customer Service
TDCX Thailand
03.2022 - 07.2022
Marketing specialist
Blizzwin
01.2022 - 02.2022
Airport ticketing officer
Pattaya aviation
11.2021 - 12.2021
Passenger Service Supervisor
Bangkok Flight Service
11.2013 - 07.2020
Clerk
Gulf East Survey(Thailand)
10.2012 - 06.2013
Kitchen Staff
Alof hotel
04.2012 - 09.2012
Bachelor Dedree - Hotel and tourism
Kasem Bundit University