Sarah Walsh
Dublin
Summary
Experienced IT professional with over 6 years of experience working in and leading technical project teams. Skilled in cultivating strong client relationships and ensuring technical solutions are delivered successfully while meeting client needs. Passionate about client care, with a commitment to providing ongoing support beyond project completion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technology Solutions Consultant
FIRST Insurance Funding of Canada
01.2023 - 12.2024
- Led the design and implementation of 9 custom payment solutions for clients in the Canadian insurance industry
- Led product demonstrations to potential clients across different organizational levels
- Created and maintained relationships with executive level clients
- Created training collateral for new technologies and presented this internally to Sales teams
- Developed written technical specifications for customizations and bug fixes
- Documented workflows and standard operating procedures as they related to the technical solutions being built
- Planned and performed User Acceptance Testing
- Collaborated with Customer Success Managers to perform post implementation reviews
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
QA Lead/QA Coordinator
Expleo Group
01.2020 - 06.2022
- Led 2 teams of offshore Test Analysts in Allied Irish Bank
- Worked on multiple high profile projects concurrently in IBM's BPM platform as an SME
- Wrote and executed functional end-to-end test cases
- Created and maintained regression test packs
- Captured bugs in JIRA and triaged with developers to reach resolution
- Testing of APIs using Postman
- Provided test estimates to programme teams and within scrum teams
- Delegated and prioritized work to be completed within each 2-week sprint by QA team members
- Participated in technical discussions prior to the beginning of projects to facilitate design decisions
- Wrote and executed operational acceptance testing plans
- Wrote and published test approach and test completion reports
- Reported to management and stakeholders on test progress
- Held discussions with architecture and engineering when complex technical issues arose mid project
- Coordinated with multiple teams to ensure complete end-to-end test coverage across multiple applications
- Provided production support post go-live of projects
QA Analyst/Associate
Expleo Group
11.2017 - 01.2020
- Company Overview: Dublin, Dublin
- Worked on 3 projects per year in Allied Irish Bank, testing and delivering end to end solutions for both Internal Staff and customers of the bank
- Wrote and executed test cases for IBM's BPM platform
- Worked with the automation team to create Regression packs for each project
- Reported test progress back to the test manager and to the stakeholders in the absence of a test manager
- Raised defects and triaged with the development team to reach resolution
- Attended all scrum meetings e.g
- Backlog refinement, daily stand up and retrospectives
- Provided support and owned UAT cycles
- Worked with architects and engineering to plan and complete end-to-end testing cycles when the change involved multiple complex system integrations
- Assisted with training in new colleagues
- Used SQL queries to pull management information data events out from BPM to a relational database and cross checked against the business management information report requirements
- Worked alongside Qlikview developers to create and test the reports
- Helped to develop user guides for Go-Live of projects
Education
Bachelor of Science - Business Information Systems
National University of Ireland
Galway10.2017
Skills
- SQL
- API integrations
- Atlassian JIRA
- Salesforce
- Agile Methodologies
- Requirements gathering
- Leadership
- Stakeholder Management
- Product demonstrations
- Technical writing
Websites
Certification
- ISTQB Certified Tester Foundation Level
- Excel Level 3 VBA
Additional Information
Has been a mentor to new Graduates through the Graduate Program and provided support and advice. Helped to coordinate the company's Graduate Program while working for Expleo coordinating 3 intakes of 12 graduates a year., Attended interview days for Graduates helping to select the intake.
Has interviewed and trained new colleagues while working at FIRST Insurance Funding of Canada.
Timeline
Technology Solutions Consultant
FIRST Insurance Funding of Canada
01.2023 - 12.2024
QA Lead/QA Coordinator
Expleo Group
01.2020 - 06.2022
QA Analyst/Associate
Expleo Group
11.2017 - 01.2020
Bachelor of Science - Business Information Systems
National University of Ireland
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