Overview
Work history
Education
Skills
Certification
Personal Information
Custom
Accomplishments
Timeline
Hi, I’m

Sappaya Sangsirithorn

Bangkok,Thailand
Sappaya Sangsirithorn

Overview

25
years of professional experience
2003
years of post-secondary education
1
Certification

Work history

Kasikorn Bank PCL.

Head of Asset Quality Process Development
08.2024 - 01.2025

Job overview

  • Design and develop process to be efficient and effective in accordance with the standards and regulations of the bank, government and related parties under the risk that the bank accepts
  • Develop and improve systems to be consistent with the designed processes in order to enable operations to be carried out efficiently within an appropriate budget
  • Manage projects related to the Bank's asset quality management to be effective and in accordance with the plan

Krungthai Bank PCL.

FVP, Process Improvement & Customer Experience (Project Manager/PMO)
05.2018 - 01.2025

Job overview

  • Planning strategy of Retails projects and processes
  • Act as PM on assigned projects (including technical projects) e.g
  • E-Solutions (onboarding Retails customer), new ATM/RCM/3in1, new VTM, machine enhancement, etc
  • Act as PMO on cross banks projects
  • Manage multiple projects, scoping, control timeline and report management
  • Prepare project presentation to get approval from Committees
  • Coordinate with IT to design flow and system architecture
  • Coaching and lead team members
  • Facilitated smooth transitions between project stages for seamless progression.
  • Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
  • Guided the development of project objectives, established clear performance expectations.
  • Integrated new technologies into existing systems for improved functionality.

Siam Commercial Bank PCL.

AVP Process Transformation
05.2017 - 05.2018

Job overview

  • Re-engineering, lean and improve process for bank wide
  • Support management project as well as ad-hoc assigned job
  • Perform Project Manager of Transformation's project such as RPA, Blockchain, etc
  • Design Process automation on audit issues to control by digitization

TMB Bank PCL.

AVP SME Process Management
01.2016 - 04.2017

Job overview

  • Responsible for designing, developing and implementing all process related to SME customers (E2E - Post Approval)
  • Involving in development of key processes to support new credit product programs as processes to support a better and easier utilization of new credit facilities
  • Coordinate with IT/MIS in system development
  • Monitoring, measuring and analyzing process under responsibility and finding solution to improve productivity

HSBC (Thailand)

AVP Corporate Actions
09.2012 - 06.2015

Job overview

  • Be a point of contact for clients or related department, including HSBC HK/SG or agent outside Thailand on Corporate Actions area
  • Ensure daily work of Corporate Actions are completed
  • Ensure to response on client's enquiry via e-mail/telephone in timely manner
  • Coordinating with HSBC HK and registrar/agent outside Thailand to process on sending instruction and investment on behalf of Funds client
  • Deal on request FX rate with FX dealer on behalf of Foreign client on related to Corporate Actions events
  • Advice and calculate Capital Gain Tax for Foreign clients as well as filing Por Ngor Dor to Revenue Department by timeline
  • Deliver process improvement on Corporate Actions and Capital Gain Tax area
  • Deal with auditor i.e
  • Internal and external auditors, including client's auditors
  • Coaching team on Corporate Actions area and Capital Gain Tax area

Standard Chartered Bank (Thai) Public Company Limited

Operational Excellent Manager
08.2008 - 09.2012

Job overview

  • Provide consultancy and work closely with process owner in order to identify areas of improvement and solve the problems/issues by using various methodologies i.e
  • Problem solving, root cause analysis, process mapping, decision making, best practice sharing, etc
  • Implement the projects and ensure strict compliance with all regulations and controls as bank standard such as Learning Center, set up SWOT, MT Road Map Program, Top Team Workshop, etc
  • Conduct workshops and Rapid Improvement Events
  • Provide project monitoring to ensure the change is successfully implemented and sustained

Standard Chartered Bank (Thai) Public Company Limited

Corporate Actions & Custody Management, Assistant Manager
08.2008 - 08.2011

Job overview

  • To check completeness of daily Corporate Actions and Custody Management area as well as solving issue and being escalation person
  • Point of contact for Local and Foreign clients on daily enquiry
  • Responsible for ad-hoc project and check completeness on operation works
  • To act as Management Representative on ISO audit (ISO: 9001:2008)
  • Co-ordinate and provide information to enhance new system (CAPE) with project team in Singapore, including testing and system training in Hong Kong

Bangkok Bank Public Company Limited

Senior Securities Analyst on Corporate Actions
10.2004 - 07.2008

Job overview

  • Responsible to handle on Corporate Actions event i.e
  • Dividend payment, proxy voting, right issue, tender offer, interest payment & redemption, etc
  • Handle on system enhancement and testing

I'm Technology (Thailand) Company Limited

Business Coordinator
06.2004 - 10.2004

Job overview

  • Coordinate with Head Quarter in Singapore, local clients, freight forwarder

Nokia (Thailand) Limited

Logistic Coordinator
02.2000 - 06.2002

Job overview

  • Handle on logistic operation with contacting client on any issue

Nokia (Thailand) Limited

Training Coordinator
02.2000 - 06.2002

Job overview

  • Facilitate training arrangement for both trainers and trainees i.e
  • Apply working VISA, training material, souvenir selection, hotel management, etc

Education

University of New South Wales (UNSW)

Master Degree of Commerce and Economics from International Business and General Management

University overview

Assumption University

Bachelor Degree of Arts from Business English, Hotel Management

University overview

St. Joseph Convent School

High School Diploma

University overview

Skills

  • Microsoft Office
  • Power Point

Certification

ISO 9001: 2008 Internal Quality Audit

Personal Information

Personal Information
Date of birth: 08/10/77

Custom

Custom
04/01/99, ESCAP Liaison assistant and services to delegated ministerial during the Fifty-fifth Session of the Nation Economics and Social Commission for Asia and the Pacific, Bangkok, Bangkok

Accomplishments

Accomplishments

Hall of Frame 2020

Man of the Year 2020

Timeline

Head of Asset Quality Process Development
Kasikorn Bank PCL.
08.2024 - 01.2025
FVP, Process Improvement & Customer Experience (Project Manager/PMO)
Krungthai Bank PCL.
05.2018 - 01.2025
AVP Process Transformation
Siam Commercial Bank PCL.
05.2017 - 05.2018
AVP SME Process Management
TMB Bank PCL.
01.2016 - 04.2017
AVP Corporate Actions
HSBC (Thailand)
09.2012 - 06.2015
Operational Excellent Manager
Standard Chartered Bank (Thai) Public Company Limited
08.2008 - 09.2012
Corporate Actions & Custody Management, Assistant Manager
Standard Chartered Bank (Thai) Public Company Limited
08.2008 - 08.2011
Senior Securities Analyst on Corporate Actions
Bangkok Bank Public Company Limited
10.2004 - 07.2008
Business Coordinator
I'm Technology (Thailand) Company Limited
06.2004 - 10.2004
Logistic Coordinator
Nokia (Thailand) Limited
02.2000 - 06.2002
Training Coordinator
Nokia (Thailand) Limited
02.2000 - 06.2002
Assumption University
Bachelor Degree of Arts from Business English, Hotel Management
01.1999
St. Joseph Convent School
High School Diploma
01.1995
University of New South Wales (UNSW)
Master Degree of Commerce and Economics from International Business and General Management
01.2003

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Sappaya Sangsirithorn