Design and develop process to be efficient and effective in accordance with the standards and regulations of the bank, government and related parties under the risk that the bank accepts
Develop and improve systems to be consistent with the designed processes in order to enable operations to be carried out efficiently within an appropriate budget
Manage projects related to the Bank's asset quality management to be effective and in accordance with the plan
Krungthai Bank PCL.
FVP, Process Improvement & Customer Experience (Project Manager/PMO)
Responsible for designing, developing and implementing all process related to SME customers (E2E - Post Approval)
Involving in development of key processes to support new credit product programs as processes to support a better and easier utilization of new credit facilities
Coordinate with IT/MIS in system development
Monitoring, measuring and analyzing process under responsibility and finding solution to improve productivity
Provide consultancy and work closely with process owner in order to identify areas of improvement and solve the problems/issues by using various methodologies i.e
Problem solving, root cause analysis, process mapping, decision making, best practice sharing, etc
Implement the projects and ensure strict compliance with all regulations and controls as bank standard such as Learning Center, set up SWOT, MT Road Map Program, Top Team Workshop, etc
Conduct workshops and Rapid Improvement Events
Provide project monitoring to ensure the change is successfully implemented and sustained
Standard Chartered Bank (Thai) Public Company Limited
Facilitate training arrangement for both trainers and trainees i.e
Apply working VISA, training material, souvenir selection, hotel management, etc
Education
University of New South Wales (UNSW)
Master Degree of Commerce and Economics from International Business and General Management
University overview
Assumption University
Bachelor Degree of Arts from Business English, Hotel Management
University overview
St. Joseph Convent School
High School Diploma
University overview
Skills
Microsoft Office
Power Point
Certification
ISO 9001: 2008 Internal Quality Audit
Personal Information
Personal Information
Date of birth: 08/10/77
Custom
Custom
04/01/99, ESCAP Liaison assistant and services to delegated ministerial during the Fifty-fifth Session of the Nation Economics and Social Commission for Asia and the Pacific, Bangkok, Bangkok
Accomplishments
Accomplishments
Hall of Frame 2020
Man of the Year 2020
Timeline
Head of Asset Quality Process Development
Kasikorn Bank PCL.
2024.08 - 2025.01 (5 education.months_Label)
FVP, Process Improvement & Customer Experience (Project Manager/PMO)
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc
Asset Disposal Coordinator & Backup Quality Analyst at WNS - Pune, India for IAG-NZAsset Disposal Coordinator & Backup Quality Analyst at WNS - Pune, India for IAG-NZ