Saowaros Karunyirat
Guest Service Agent Supervisor
Trat
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Agent Supervisor
Patonglodge Hotel
Phuket
04.2023 - Current
- Collected room deposits, fees, and payments.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Assistant Front Office Manager
AANA Resort &Spa
Koh Chang Trat
09.2018 - 11.2019
Guest Service Agent
Centara Koh Chang Tropicana Resort & Spa
Koh Chang, Trat
12.2016 - 08.2018
Guest Service Agent
Mercure Koh Chang Hideaway
Koh Chang, Trat
03.2016 - 11.2016
Guest Service Agent
The Emerald Cove Kohchang
Kohchang, Trat
02.2013 - 09.2015
Education
Bachelor of Arts - Business English
Suan Dusit Rajabhat University
Bangkok 06.2008 - 05.2012
Skills
Guest complaint resolution
undefinedTimeline
Guest Service Agent Supervisor
Patonglodge Hotel
04.2023 - Current
Assistant Front Office Manager
AANA Resort &Spa
09.2018 - 11.2019
Guest Service Agent
Centara Koh Chang Tropicana Resort & Spa
12.2016 - 08.2018
Guest Service Agent
Mercure Koh Chang Hideaway
03.2016 - 11.2016
Guest Service Agent
The Emerald Cove Kohchang
02.2013 - 09.2015
Bachelor of Arts - Business English
Suan Dusit Rajabhat University
06.2008 - 05.2012
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