Saowalak Thabthim
Front Office Manager
Kathu, Phuket
Summary
Highly-motivated, responsible, and service-minded with more than 10 years practical work experience in serving guests of various nationalities. Strong points include excellent communication skills and a strong desire to develop operation workflow to ensure customer satisfaction; and to reach the organization business goal. I am always focusing on managing staff by ensuring teamwork with excellent relationship and productivity.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Interpreter
Rayavadee Premier Resort Krabi Co.,Ltd
03.2007
- For SLUSE joint field program volunteer for 14 days
- Sustainable Land Use and Natural resource Development Program
Interpreter and co-worker
Children Foundation American
Chiang Mai
11.2006 - 11.2006
- 10 days program
- Feed the, Team, Chiang Mai
- Successfully acted as a mediator between American and Thai culture
- Facilitated general assistance to the American Medical Team during the course of the project
CMU Central Library
11.2005
- Public Relations Activities at CMU Book Fair
Volunteer
03.2002
- Duties included: taking care of babies, checking patient’s temperature, and nursing
Front Office Manager
Le Meridien Phuket Beach Resort
Phuket
06.2017 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Set specific targets for employees to drive company success and strengthen motivation.
- Reviewed established policies and procedures , motivate employees and facilitate smooth operations.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Assistant Front Office Manager
Le Meridien Phuket Beach Resort
Phuket
07.2016 - 05.2017
- Support Front office managers in responsibility of the day-to-day operations of the front office. This includes managing staff, scheduling appointments, handling customer inquiries, and maintaining records.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
SPG/Loyalty Manager
Le Meridien Phuket Beach Resort
07.2013 - 07.2016
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Oversaw pre-arrival preparation of Elite member, VIP customer with preference and room assignment
- Meet and greet VIP and Elite member, courtesy and ensure their inquiries meets expectations.
- Support Front Desk operation during peak hour including supervise GSA while handling check-in, check-out and cashiering matters.
Guest Services Supervisor
Le Meridien Phuket Beach Resort
Phuket
10.2011 - 07.2013
- .Control Front Desk operation during peak hour including supervise GSA while handling check-in, check-out and cashiering matters.
- Trained junior team members in customer service strategies and property policies.
- Kept up to date on hotel and local events, restaurant menu, occupancies, staff updates and VIP guests.
- Coordinated arrivals and departures of VIPs.
- Created and delivered effective training materials and courses.
Guest Service Agent
Le Meridien Phuket Beach Resort
Phuket
10.2008 - 06.2011
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Collected room deposits, fees and payments.
International Sustainable Development Studies Institute
05.2007 - 05.2008
- Worked together with and supported American exchange students while carrying out activities and projects
Hostess and waitress
Best Taste Kitchen, Thai and Seafood Restaurant
Chiang
10.2005 - 10.2007
F&B Service Attendant trainee
Pacific Club Resort Phuket
03.2007 - 05.2007
International Sustainable Development Studies Institute
01.2004 - 01.2005
- Worked together with and supported American exchange students while carrying out activities and projects
Education
Bachelor of Art - Business Management
Chiang Mai University
01.2005 - 01.2008
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Yuparaj Wittayalai High School
01.2002 - 01.2004
Skills
Training and Development
undefinedTimeline
Front Office Manager
Le Meridien Phuket Beach Resort
06.2017 - Current
Assistant Front Office Manager
Le Meridien Phuket Beach Resort
07.2016 - 05.2017
SPG/Loyalty Manager
Le Meridien Phuket Beach Resort
07.2013 - 07.2016
Guest Services Supervisor
Le Meridien Phuket Beach Resort
10.2011 - 07.2013
Guest Service Agent
Le Meridien Phuket Beach Resort
10.2008 - 06.2011
International Sustainable Development Studies Institute
05.2007 - 05.2008
Interpreter
Rayavadee Premier Resort Krabi Co.,Ltd
03.2007
F&B Service Attendant trainee
Pacific Club Resort Phuket
03.2007 - 05.2007
Interpreter and co-worker
Children Foundation American
11.2006 - 11.2006
CMU Central Library
11.2005
Hostess and waitress
Best Taste Kitchen, Thai and Seafood Restaurant
10.2005 - 10.2007
Bachelor of Art - Business Management
Chiang Mai University
01.2005 - 01.2008
International Sustainable Development Studies Institute
01.2004 - 01.2005
Volunteer
03.2002
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Yuparaj Wittayalai High School
01.2002 - 01.2004
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