Summary
Overview
Work History
Education
Affiliations
Accomplishments
References
Timeline
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Santisuk Kamolngam

Santisuk Kamolngam

Bangkok,Thailand

Summary

Dedicated Customer Service with 10 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

9
9
years of professional experience
10
10
years of post-secondary education

Work History

Casino Customer Service

Carnival Cruise Lines
Florida, USA
08.2019 - Current
  • Provide customers with basic information on ship safety systems in the event of an emergency and demonstrate how to wear a life jacket.
  • When customers board the ship, our duty is to enter the customer's name into the system, indicating the customer's location at the muster station.
  • Just ask duty for answers to all questions about the ship's services.
  • Introduce guest promotions, what services the casino offers, and answer customer questions when they need assistance.
  • Customer service duties include exchanging money, coins and casino chips. Listen to customer feedback on our services to report to the manager for acknowledgement and improvement.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales Executive

Alphafast
Bangkok, Thailand
02.2018 - 07.2019
  • Joined with the Operations Share Shop Team to provide the appropriate logistics solutions.
  • Cooperated with a Customer Care team to build better standards and customer experience.
  • Ensured that customer requirements and daily shipments are completed and delivered with exceptional satisfaction results.
  • Maintained and updated promotions and all advertising media and online to the customer.
  • Fielded visits to solve customer problems.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.
  • Maintained quality assurance standards for all products and services.

Merchandiser Assistant Manager

Chooyu Commerce Company Limited
Bangkok, Thailand
01.2016 - 08.2017
  • Planned and develop merchandising strategies that balance customers' expectations and company objectives.
  • Analyzed sales figures, customer reactions and market trends to anticipate product needs and plan product ranges/stock.
  • Collaborated with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
  • Maximized customer interest and sales levels by displaying products appropriately
  • Produced layout plans for stores and maintained store shelves and inventory. Forecast profits/sales and plan budgets
  • Collaborated with suppliers, ensured timely delivery of products.
  • Monitored competitor activities for staying ahead in the market.

Education

Bachelor degree - Business English

Ratchabhat Institute Suansunandha
Bangkok,Thailand
05.1998 - 03.2002

Certificate of High School - Mathematics-Art

Mathayom Wat Benjamabopit School
Bangkok,Thailand
05.1992 - 03.1998

Affiliations

  • Tennis and Volleyball

Accomplishments

  • Team Member Of the Month for July 2023
  • Team Member Of The Month for March 2024
  • Team Member Of The Month for October 2024

References

References available upon request.

Timeline

Casino Customer Service

Carnival Cruise Lines
08.2019 - Current

Sales Executive

Alphafast
02.2018 - 07.2019

Merchandiser Assistant Manager

Chooyu Commerce Company Limited
01.2016 - 08.2017

Bachelor degree - Business English

Ratchabhat Institute Suansunandha
05.1998 - 03.2002

Certificate of High School - Mathematics-Art

Mathayom Wat Benjamabopit School
05.1992 - 03.1998

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Santisuk Kamolngam