Sansanee Na Ayutthaya
Food And Beverage Attendance
Bangkok
Summary
Reliable individual proudly offering 15 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable customer with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Experienced Bar Manager offering 5 years in restaurant service. Knowledgeable about sales, marketing and inventory controls. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bar Assistant Manager
Palate Bar
Bangkok
02.2020 - 09.2025
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Improved customer service rankings by resolving issues quickly and accurately.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Restaurant Manager
Black Cabin Bar
Bangkok
03.2017 - 01.2020
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Restaurant Manager
2The big mango Co.,Ltd.
Bangkok
08.2013 - 02.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Motivated staff to perform at peak efficiency and quality.
Waitress
Irish Emerald Co.,Ltd.
Bangkok
10.2009 - 06.2013
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
Education
Bachelor of Arts - Tourism And Hotel Studies
Bangkok University
Bangkok 06.2000 - 02.2004
Skills
Team Building
Safety awareness
Wine and liquor knowledge
Group reservations management
Training and mentoring
Recipes and menu planning
Scheduling
Food plating and presentation
Cost controls
Certification
[Area of certification] Training - [Timeframe]
Timeline
Bar Assistant Manager
Palate Bar
02.2020 - 09.2025
[Area of certification] Training - [Timeframe]
04-2019
Restaurant Manager
Black Cabin Bar
03.2017 - 01.2020
Assistant Restaurant Manager
2The big mango Co.,Ltd.
08.2013 - 02.2017
Waitress
Irish Emerald Co.,Ltd.
10.2009 - 06.2013
Bachelor of Arts - Tourism And Hotel Studies
Bangkok University
06.2000 - 02.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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