SANE LAI YEE

• In charge of the smooth operation when manager is not around, negotiation skills to deal with different kinds of customers
• Optimized scheduling processes to ensure adequate staffing levels during peak hours while controlling labor costs effectively.
• File and update contact information of customers, suppliers, and external partners
• Administer the completion of all the regular reports and transactions, expenses, and hand in reports
• Handling the ladies wedding event efficiently and filing the needful reports for the revenue of business
• Manage the daily, weekly, and monthly agenda for supervising all the required maintenance for restaurant and kitchen equipment

F & B Captain

• Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
• Coordinated team members to take, serve and clear orders accurately and promptly.
• Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
• Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.
• Resolved customer complaints promptly, escalating larger operational concerns to management.

• Managed waiting list and communicated information to guests about availability of tables, providing exceptional customer service.
• Keep abreast of special promotion and hotel product knowledge.
• Actively use the database of customer details and history to assist in guest recognition.
• Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes based on requirements.
• Conducted general administration duties by taking reservations, responding to email enquiries and answering external calls.
• Assist the outlet manager with the administrative work of the outlet.

• Schedule services for individual and groups using sap reservation software system.
• Promoted daily spa and beauty treatment offers, increasing spa revenue and business efficiency.
• Proactively upsold spa treatments and services based on current promotions and client booking.
• Processed spa guest information precisely and securely, maintaining full GDPR compliance.
• Stayed up to date on latest client services, prices and availability to knowledgeably answer customer queries.
• Checked guests into spa experiences, processing payments and providing treatment and lunch schedules.

• Handling table reservation, there by effectively control and maximize the flow of the guest and supervise the assigned station.
• To handle the guest enquiries either by telephone or in person a courteous and efficient manner and report guest complains or problems to supervisor if no immediate solution can be found and assure follow up with the guest.
• Supervise opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Processed payments by cash, cheque, or card to complete transactions.
• Worked closely with front-of-house staff to facilitate positive the guest experiences.