Summary
Overview
Work History
Education
Skills
Qualifications And Training
Personal Information
Certification
Timeline
Generic
Samuele Noli

Samuele Noli

Hospitality manager
Bangkok,Thailand

Summary

Completed a Bachelor Degree of International Hotel and Resort Management at William Angliss Institute. Helping people in developing their skills and achieving their career goals is what I love and am passionate about. Industry professional with experience and passion for any task I undertake with the ability of managing and training large and small teams improving the service. Strong communicator, able to build and maintain relationships with internal and external stakeholders. Past experiences include the luxurious the Grand Hyatt Melbourne, Pullman on the Park and Mandarin Oriental Milan and the prestigious Food Genius Academy Milan which I was involved in department planning, daily operations, staffing and inventory management. The opportunity to work for a school represents the professional challenge that I was looking for, in order to put my skills at the service of your organization.

I am a reliable, passionate and motivated person, with strong leadership skills and with the will of continue my professional trajectory in this sector that I love.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Didactic Coordinator

Food Genius Academy
01.2024 - 03.2025
  • Responsible for the smooth and efficient running of school activities.
  • Monitors the efficiency of technical and administrative services.
  • Corrects inappropriate behavior in the event of critical incidents by providing constructive feedback.
  • Creates an environment conducive to learning.
  • Collaborates, together with teachers, in compiling, updating, and implementing the Curriculum Plan.
  • Maintains the enrollment register.
  • Coordinates educational planning activities and initiatives aimed at expanding the curriculum.
  • Participates in the design of internship plans, facilitating the provision of tutoring based on the needs of users (students).
  • Offer post-course job search counseling.
  • Monitor training outcomes (both for tutors and students).

Conference and Banqueting Manager

The Lodge at Ashford Castle
01.2023 - 12.2023
  • Responsible for the management and delegation of duties within the events team to achieve the best possible customer experience.
  • Attending and taking the lead at regular meetings to brief and support the team in order that all staff are aware of their duties.
  • Generate, maximise and develop hospitality and all future, or potential private functions and events in order to generate new income.
  • Inspire and motivate hospitality staff, with a 'hands on' attitude.
  • Oversee staff recruitment, including carrying out staff appraisals on a regular basis.
  • Be efficient and effective in resolving any relevant complaints or conflicts.
  • Take responsibility for actively delegating for the preparation and organising of event paperwork including schedules, budgets, terms and conditions and payments record keeping.

Room Service Manager

Palazzo Parigi
06.2022 - 12.2022
  • Assist in the organisation, management and administration and all operational aspects for the in room catering department.
  • Maintain high quality products and service levels.
  • Oversee all aspects of the day-to-day operation of the hotel room service.
  • Supervise all room service personnel.
  • Respond to guest complaint in a timely manner.
  • Organize all shiftwork documentation on a day-to-day basis, including pre-shift reports, daily training topics, shift schedule, request for drinks, food and sundries, and manage work on a day-to-day basis through the time management.
  • Ensure that all personnel meet all established service standards through ongoing and periodic training systems.
  • Monitor and test staff service skills, retrain and enforce all standards on food, quality and service details on a daily basis..



Room Service Manager

Mandarin Oriental Milano
06.2021 - 06.2022
  • Complete detailed checks of the entire In Room operation during all service periods taking necessary actions to correct any deviation from quality standards.
  • Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by individuals concerned.
  • Cooperate with and drive forward the implementation of Mandarin Oriental Legendary Service Training in the In Room Dining team with direct follow up with the F&B manager.
  • Ensure disciplinary procedures are properly adhered to and followed.
  • Handle customer complaints and comments and take swift corrective action after consultation with the F&B manager and department heads concerned.

Conference Operations Manager

Mantra Resort, Lorne Surf Coast, Victoria
12.2019 - 03.2021
  • Responsible for the general promotion, co-ordination and administration of the Banqueting and Conference facilities, ensuring efficient and effective service is provided to Conference guests, so as to establish the property as the preferred Conference and Incentive venue.
  • Ensure customer needs and satisfaction are given priority over all other activities.
  • To promptly handle any customer complaints in accordance with policy and ensure prompt follow up and investigation.
  • Maintain a high level of leadership and delegation skills at all times, whilst also ensuring Team Members morale and teamwork are maintained at a high level.
  • To prepare and inform on a daily basis to the General Manager a forecast of conference activities and stages of enquiries, i.e. contracts, quotes requirements.
  • Ensure that all Occupational Health and Safety requirements for the company are met within your department.
  • Represent the company in a positive manner expounding the values, ethics and pride at all times.

Food & Beverage Supervisor

Pullman Melbourne on the Park
07.2018 - 12.2019
  • To assist with managing all aspects of the Outlet, with emphasis on achieving the best possible efficiency and profitability, whilst establishing and maintaining the highest service standards and associates' morale.
  • Co-ordinate with other departments in order to maintain the standard of operation within the outlet.
  • Training of new and existing employees.
  • Implement control procedures in order to minimize errors.
  • Maintaining and control wage costs and productivity and efficiency of the team.
  • Development of Team Leaders.
  • Perform all administrative requirements.
  • Initiate and perform counseling, disciplinary action and commendation as necessary.
  • Coordinating with various departments in order to enhance guests' experience.
  • Maintain productivity level and improving performances by implementing steps of service.

Education

Bachelor of Hotel and Resort Management - Hospiyality

William Angliss Institute
Melbourne, Australia
08-2019

Advanced Diploma - Hospitality

William Angliss Institute
Melbourne, Australia
07-2015

Skills

Qualifications And Training

  • Dux of the Faculty of Higher Education, 2019-08-20, For the outstanding academic achievements in my studies.
  • IELTS, Academic Module 7 overall.

Personal Information

Date of Birth: 02/03/1986

Certification

Dux of the Faculty go Higher Education for outstanding academic achievement

Timeline

Didactic Coordinator

Food Genius Academy
01.2024 - 03.2025

Conference and Banqueting Manager

The Lodge at Ashford Castle
01.2023 - 12.2023

Room Service Manager

Palazzo Parigi
06.2022 - 12.2022

Room Service Manager

Mandarin Oriental Milano
06.2021 - 06.2022

Conference Operations Manager

Mantra Resort, Lorne Surf Coast, Victoria
12.2019 - 03.2021

Dux of the Faculty go Higher Education for outstanding academic achievement

08-2019

Food & Beverage Supervisor

Pullman Melbourne on the Park
07.2018 - 12.2019

Bachelor of Hotel and Resort Management - Hospiyality

William Angliss Institute

Advanced Diploma - Hospitality

William Angliss Institute

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