Samith Ton
Operations Trainer
Bangkok,10
Summary
- Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
- Organized operations trainer with 3 years of operations experience. Expert in social media standards training with extensive knowledge of CSOD use and industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
- Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as upskilling, refresher and targeted sessions. Enthusiastic personality with a hands-on, creative style. Ready to apply 5 years' experience to a challenging long-term position.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Operations Trainer
TDCX
Bangkok, Bangkok
09.2018 - Current
- Develop effective induction programs to assure new hires embrace the FB culture and understand required (potentially-lacking) cultural context for markets to be supported.
- Plan, design and deliver training sessions; including induction, upskilling / cross skilling for both new and existing team members.
- Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action is done when needed.
- Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.
- Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training.
- Conduct ongoing and thorough analysis of organizational, departmental and individual training needs.
- Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.
- Manage participation during training delivery to ensure maximum contribution – test for understanding, observe behavior and alter delivery methods as necessary.
WordPress Designer
Camsonet Technology LLC
Battambang, Battambang
07.2017 - Current
- Meeting with clients to discuss website design and function.
- Designing and building the website front-end.
- Creating the website architecture.
- Designing and managing the website back-end including database and server integration.
- Generating WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Conducting WordPress training with the client.
- Monitoring the performance of the live website.
School Manager
CFI
Battambang, Battambang
07.2015 - 02.2018
- Create and oversee education curriculum: themes, teaching strategies, and implementation – according to NGO’s values and mission (ensure activities are creative and fun).
- Organize workshops and training, for both students and staff, related to education.
- Connect with external training partners to deliver training goals.
- Develop curriculum to meet the specific needs of students with physical or developmental disabilities, and/or emotional or behavioral challenges.
- Communicate and develop professional relationships with other local organizations.
- Manage programs budget including procuring supplies for all programs materials.
- Document classroom sessions in coordination with media department.
- Monitor and assess quality control of programs.
- Organize all programs-related documents and update regularly.
General Manager Administration
MSAC
Battambang, Battambang
02.2012 - 02.2015
- Monitor Budget, Communicate over and under-spending to relevant staff.
- Attend monthly meeting with project management team about budget versus expense report.
- Work closely with program staff and provide necessary support on finance issues.
- Analyze project data, check, consolidate all necessary activities.
- Prepare Staff contracts, Staff orientation on NGO policies.
- Provide overall support to office to ensure compliance with policies and procedures and accountability standards.
- Ensure all documents are kept in the right places.
Teacher of English
AKD
Battambang, Battambang
01.2007 - 01.2012
- Established appropriate deadlines and provided complete instructions for reading assignment and homework.
- Prepared comprehensive English curriculum for multiple classes.
- Kept classroom organized, clean, and safe for students and visitors.
- Adapted lesson plans and curricula to student interests, increasing scores and student engagement.
- Worked with administrators on behavioral issues to support needs of students.
- Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Education
MBA - General Management
08.2021 - Current
Bachelor of Arts - English For Education
11.2012 - 07.2016
Higher Diploma - English Proficiency
12.2012 - 07.2014
Graphic Design III - Graphic Design
01.2009 - 09.2011
Skills
Classroom expertise
Training material development
Employee training
Online training experience
Training program development
Project implementation
Problem-Solving
Teamwork and Collaboration
Decision Making
Planning and Coordination
Certification
Certified Operations Trainer, TDCX - 2020
Reading
- My hobby is to read newspaper, blogs and knowledgeable sources across the internet. Furthermore, reading specific skill instructions are to gain how I can develop myself further to foster cultural connections with others and it is really helpful for the whole organization.
Timeline
Certified Operations Trainer, TDCX - 2022
01-2022
University of Management And Economics (UME) - MBA, General Management
08.2021 - Current
Certified Operations Trainer, TDCX - 2021
01-2021
Certified Operations Trainer, TDCX - 2020
01-2020
Operations Trainer - TDCX
09.2018 - Current
WordPress Designer - Camsonet Technology LLC
07.2017 - Current
School Manager - CFI
07.2015 - 02.2018
University of Management And Economics (UME) - Higher Diploma, English Proficiency
12.2012 - 07.2014
University of Management And Economics (UME) - Bachelor of Arts, English For Education
11.2012 - 07.2016
General Manager Administration - MSAC
02.2012 - 02.2015
Battambang Institute of Technology (BIT) - Graphic Design III, Graphic Design
01.2009 - 09.2011
Teacher of English - AKD
01.2007 - 01.2012