SAMIT SUKJAEMSAI
Chonburi
Summary
More than 20 years of experience working in the infrastructure sector in IT systems, including security, network, Windows systems and non-windows, both in industrial plants and offices. We would like to be a part of the growth and support of the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Specialist
RealTruck
04.2020 - Current
- Serve as the main contact for inquiries about IT, Analyze, look into, diagnose, and fix connectivity issues Conduct research, record event summaries, and produce reports that are well-structured and logical.
- Troubleshoot, assess, and enable the best solutions; comprehend and carry out the proper notification and escalation protocols using good judgment; Uphold response times and IT service level agreements. Understand different network topologies and offer prompt, accurate, and high-quality end-to-end support for any issues within your functional area of responsibility.
- Make sure to accurately record every action and the amount of time spent on each assignment. Offer coaching, training, and mentoring to peers. additional tasks or projects as delegated, Involve many carriers to efficiently address a variety of issues,
- Oversee incident management activities, involving the necessary parties and starting chat and bridge communication channels, Make and monitor tickets for alarm-driven events. possess knowledge of enterprise IT infrastructure design, construction, operation, and documentation using the following technical item.
- Assist in the execution of IT projects and other technical initiatives, ensuring they are completed on time
- Ensure all IT activities comply with corporate policies, procedures, and standards, Recommend process improvements as needed upon service level agreement (SLAs) and make adjustments as necessary to maintain or exceed service standards.
- Server: Windows and Linux (hardware, install, maintenance, operations)
- Virtualization & Cloud Computing: VMware, AWS, Azure
- Network: LAN, WAN or Web (VPN, F/W, VLAN)
- Backup solution: PC, Laptop Backup, Windows server backup
- Security: Anti-virus, Proxies
- VDO call conference, Telephone, Fax, Multifunction Printer, PC, Laptop and all helpdesk support
- Design, construct, operate IT infrastructure with Server, Network, Backup Solution, Security (Finger print), Time attendance record, Virtualization and Cloud Computing
Network Operation Tech II
SUPERNAP THAILAND
03.2018 - 04.2020
- Act as primary point of contact for IT investigations and actively monitor SUPERNAP Thailand internal IT infrastructure using various tools and applications
- Interpret, investigate, diagnose and remediate connectivity alerts, Lead incident management events, engaging requisite parties and initiating bridge/chat communication channels
- Create and track alarm/alert driven event tickets
- Perform various configuration tasks as instructed while adhering to SUPERNAP Thailand’s Information Security Policy Research and document summaries of events and provide coherent and organized reports
- Engage various carriers to effectively resolve a multitude of events on behalf of SUPERNAP Thailand’s customers
- Provide input and feedback for the use and optimization of internal network management and NOC processes and procedures
- Troubleshoot, evaluate and facilitate best solutions as well as understand and execute appropriate escalation and notification procedures utilizing sound judgement
- Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility
- Accurately document all actions and corresponding time allocated to tasks
- Provide peer to peer coaching/training; mentoring
Senior system Support
Datapro computer system company
05.2004 - 03.2020
- Analyze and support in Administrator of Infrastructure case base on Window & Non-windows system, Security system, Network system, AS400 and solving any problem to Knowledge base and escalate to Special list in special case
- Planning to support infrastructure unit teams and management of weekly meeting, performance planning, operation meeting, management review and KPI & PP update
- Monitor to backup in operation system and backup to operation datacenter management
- Follow routine case in task, incident, change and problem to Knowledge base
- Provide daily, weekly, monthly report to Project manager in Capacity, Alert, mistake, complaint etc
- Over Instructor to internal transition and training
- Participate in the creation of standards-based systems with ISO20000 , ISO27001 and ISO22301
- Assist in the execution of IT projects and other technical initiatives, ensuring they are completed on time
- Responsible in Identify management & Entitlement process, Present support customer site visit to DR planning and provide facility system of customer recovery on Business Continuity Plan
System SUPPORTER
American International Assurance
03.2002 - 05.2004
- Cover Positions at the qualified working for Hardware and software of Personal Computer supporting
- To provide front line or first level problem determination and Co-ordination among ATDC Helpdesk staff
- Providing training to users in using PC, Lan, Application software Mainframe & AS/400 system
- Co-ordinate with Security Administrator of users and data security
Education
Bachelor’s Degree - Industrial technology education
Burapha University
01.2002
Master’s Degree - Information Management technology
Thai-Nichi Institute of Technology
01.2012
Skills
- Windows Server OS
- Virtualization Platform
- Microsoft Active Directory
- Domain Controller Server
- Microsoft Outlook
- OS400
- AIX
- Linux OS
- ESXi
- Nutanix Server
- Dell EMC
- Application Management
- VERITAS Backup Exec
- Net Backup
- Unitrends
- WSUS
- HyperVisor
- VMware
- MIMIX
- Clonezilla
- Zenoss
- Nexus scan
- Network Monitoring
- CISCO Switch
- CISCO Router
- Meraki
- Solarwind
- Security Firewall
- Stonegate
- Checkpoint
- Zywall
- Fortigate
- Juniper
- Websense
- VEEM Backup
- Trend Micro Antivirus
- Kaspersky Antivirus
- Symantec Endpoint
- MacAfee Antivirus
- ISO20000
- ISO27001
- ISO22301
- Business Continuity Planning
- Disaster Recovery Plan
- PCI/DSS
- IATF16949:2016
- VDA63:2016
- ISO14001
- ADaudit Plus
- Event LogAnalyze
- BlueCoat Proxy
- IWSS
- Cisco CUCM
- Pelco CCTV
- OpenProject
- Ennergi Universal
- TOPDesk
- Remedy
- Microsoft Dynamic C5
Accomplishments
Part of a team that has been transforming the IT service business for over 20 years, adhering to world-class service standards and service quality.
Certification
- MCTS, Windows Server 2008 Active Directory, Configuration Window
- AWS, Solution Architect Associate
- AWS, Solution Training
- Cisco, CCNA
- Linux, Basic and troubleshooting
- VMware, vSphere 6.7 Foundations
Training
- Basic Command AS400 System, 02/2005
- Security AS400 System Course, 03/2005
- Basic CCNA and Network Security, 02/28/2008
- Basic AIX Training, 05/04/2008
- Windows Server 2008 Technical Workshop, 06/16/2008
- Leadership Mindset
- Decision Making
- IBM Power System Technical Day (iSecurity & Tuning Performance)
- ISO20000 Scope of Hosting Services, Data Center, Service Desk Support
- ISO27001 Scope of Hosting Services, Data Center, Service Desk Support
- ISO22301 Scope of Data Center, Service Desk Support, Software as Services
- IATF16949:2016, VDA6.3:2016
- Fire Drill
- AWS: Certificate Technical Professional
- VMware vSphere 6.7 Professionals
Languages
English
Professional Working
Japanese
Elementary
Thai
Native or Bilingual
Timeline
IT Specialist
RealTruck
04.2020 - Current
Network Operation Tech II
SUPERNAP THAILAND
03.2018 - 04.2020
Senior system Support
Datapro computer system company
05.2004 - 03.2020
System SUPPORTER
American International Assurance
03.2002 - 05.2004
Master’s Degree - Information Management technology
Thai-Nichi Institute of Technology
Bachelor’s Degree - Industrial technology education
Burapha University
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