Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 7 years of progressive training experience and take on challenging new role with your organization. Additionally I am a creative professional experienced in increasing social media engagement and revenues through compelling digital marketing content.
Hi, I’m
Samantha Nhema
Learning & Development Manager
Summary
Overview
18
years of professional experience
Work History
CLUB MED
SEA Regional Learning & Development Manager
04.2024 - Current
Job overview
- Manage all training and development needs for six Club Med resorts in the Southeast Asia Region
- Organize regional managerial training workshops for over 300 employees
- Manage and coordinate all resort training in the region as well as managing a regional team of 7 Resort Training Managers in 6 countries to ensure consistency with Club Med worldwide values, policies and methods
- Create, develop, and update training modules and tools
- Define the training scheme in accordance with the Talent Committee and the HR strategic plan
- Guarantee the quality and relevance of training solutions (individual or collectives), using our different training offers (digital, classroom and blended learning)
- Lead top level management training sessions to managers and developing managers across the region.
CLUB MED
Training & Development Manager
05.2018 - 04.2024
Job overview
- Coordinating & administering over 100 employees' integration & training every 6 months and ongoing service training resulting in up to a 10% increase in customer satisfaction over 6 months
- Running regional managerial training workshops for over 300 employees
- Managing and delegating to a Training Supervisor for all local training
- Analyzing, developing, and improving training modules and tools
- Assessing performance issues/reviews
- Management coaching for a team of 20 managers
- Calculating and reporting training results and achieving highest training figures in the region 4 out of 6 months
- Assuring training compliance resulting in 4 years Green Globe certification.
CLUB MED
Social Media (Community) Manager
11.2015 - 04.2018
Job overview
- Creation, editing and promotion of engaging photo, video and mobile app content for the Cherating Beach (Feb '17-May ‘18), Bintan (May '16-Feb '17) and Phuket (Nov '15-May '17) resorts
- Managing social media pages, mobile app & in-resort digital outlets
- Monitoring & replying to Trip Advisor reviews with timely follow up
- Targeted social media promotions for individual, country-specific markets to align with marketing strategies
- Ranked highest in the region for revenues resulting from online promotions during Bintan, Indonesia tenure.
CLUB MED
Transport Coordinator
05.2015 - 11.2015
Job overview
- Organized, updated and booked air and ground transportation for clients
- Liaised with booking agents, airport staff and ground transport companies for efficient, personalized service
- Resolve travel related conflicts including lost baggage, cancelled flights etc
- Upselling ground transport options to increase local sales
- Tracking and reporting on weekly and monthly occupancy and revenue.
CLUB MED
Accommodations Manager
10.2014 - 05.2015
Job overview
- Assigned guest rooms based on information received from booking agents
- Liaised with all departments regarding room requests, room moves, room lists, VIP guests, and special needs
- Tracked and reported monthly, weekly and daily occupancy reports
- Promoted local sales and upselling room categories.
CARRY ON LLC
Web Content Editor
08.2012 - 07.2013
Job overview
- Created SEO-driven content for all destination and landing pages
- Conducted email marketing and blogger outreach campaigns
- Collaborated on social media initiatives & campaigns
- Sourced and liaised with travel influencers to drive more traffic to the site.
BENCHMARK HOSPITALITY
Front Desk Agent / Trainer
06.2011 - 06.2012
Job overview
- Conducted training sessions for new employees as and when required
- Created custom standard training outlines and resources
- Contributed to monthly career development workshops
- Performed front and back of the house duties including managing reservation bills, conference schedules, event planning and handling VIPs.
ZAJI MAGAZINE
Contributing Travel Writer/Editor
08.2006 - 06.2012
Job overview
- Writing travel and lifestyle features for each issue
- Copy editing
- Interviewed notable figures including best-selling author Paulo Coelho and international music sensations Miri Ben Ari and Debi Nova.
Education
University of North Texas
MASTER OF SCIENCE IN HOSPITALITY MANAGEMENT
01.2011
University Overview
University of Texas
BACHELOR OF ARTS IN COMMUNICATIONS (JOURNALISM)
01.2007
University Overview
Skills
- Managerial Training
- Video creation & editing
- Photography
- SEO-driven content creation
- Multicultural experience living & working in Asia, Africa, North & Central America & the Middle East
- Proficient in Adobe Creative Suite, Microsoft Office
- Training delivery
- Stakeholder Management
- Course design
- Training material development
- New Employee Training
- Coaching and Mentoring
Timeline
SEA Regional Learning & Development Manager
CLUB MED
04.2024 - Current
Training & Development Manager
CLUB MED
05.2018 - 04.2024
Social Media (Community) Manager
CLUB MED
11.2015 - 04.2018
Transport Coordinator
CLUB MED
05.2015 - 11.2015
Accommodations Manager
CLUB MED
10.2014 - 05.2015
Web Content Editor
CARRY ON LLC
08.2012 - 07.2013
Front Desk Agent / Trainer
BENCHMARK HOSPITALITY
06.2011 - 06.2012
Contributing Travel Writer/Editor
ZAJI MAGAZINE
08.2006 - 06.2012
University of North Texas
MASTER OF SCIENCE IN HOSPITALITY MANAGEMENT
University of Texas
BACHELOR OF ARTS IN COMMUNICATIONS (JOURNALISM)
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