SAMANCH KLAIKLUAN
Senior Solution And Project Manager
Bang Phli, Samut Prakan
Summary
15-year project management experiences working within the Banking, Telecom, and Insurance Industries multi-national organizations across South East Asia achieving successful project results. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2024
2024
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR SOLUTION & PROJECT MANAGER
WIZ AI COMPANY LIMITED
1 1 - 10.2023
- AI Debt Collection Talkbot System, Co., Ltd
- AI Premium Reminder System Talkbot Tokio Marine Safety Insurance Co., Ltd
- Auto Loan AI Talkbot Debt Collection, Thai Thanachart Bank Co., Ltd
- AI Lead Filtering Talkbot, Singtel Optus Telecommunication, Australia
- AI Premium reminder Inventory Management Agoda Thailand Co., Ltd.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
SENIOR PROJECT MANAGER
AVAYA THAILAND
07.2020 - 05.2023
- Hybrid Cloud transformation call center, Siam Commercial Bank of Thailand
- Integrated Call Center Client data to Customer Relationship Management
- Data Center and Disaster Recovery center hardware and software replacement & enhancement on production system
- Launched Robinhood food delivery call center hotline 7 Oct 2021
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
PROJECT MANAGER
EXPERIAN ASIA PACIFIC
12.2018 - 06.2019
- Decision Engine using Power Curve Customer Management, Thanachart Bank of
- Thailand
- Toyota Leasing Thailand for Loan Origination Power Curve Strategy Management
PROJECT MANAGER
SERVION GLOBAL SOLUTIONS
12.2015 - 11.2018
- Awarded best Project Manager, handled high-level solutions presentation to customers and generated opportunities
- Call Center Credit and Debit Card Project Bangkok Bank PLC using agile methodology rollout 2017
- Simplified Interactive Voice Response Call Center Project, Awarded best cooperated project team Kasikorn Bang Project 2018
- Cisco Outbound version 11 Project, Kasikorn Bank 2019.
PROJECT MANAGER
AVAYA THAILAND
07.2012 - 11.2015
- Enhanced Advanced Call Center and awarded best APAC call center in 2015
- Launched new Hub Advanced Call Center in Northeast of Thailand.
- Disaster Recovery Site of Advanced Call Center.
PROJECT MANAGER
WIPRO LIMITED
12.2011 - 06.2012
- Distributed Management System Total Access Communication PLC
Project Manager
Teradata Corporation
Bangkok
07.2008 - 11.2011
- Production launch first Enterprise Data Warehouse of Thailand, Siam Commercial Bank of Thailand
- Analytic Data Mart, Celcom Axiata Bernard, Malaysia
- Risk Management Data Mart, Malayan Banking Berhad Malaysia
- Enterprise Data Warehouse, Bank of Ayutthaya, Thailand
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Presales and Project Manager
Quad Consulting LTD
Bangkok
07.2007 - 06.2008
- Business Intelligent report migration, Kasikorn Bank, Thailand
- Business Intelligent report, Big C Super Center
- MicroStrategy for Air Asia
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Senior IT Consultant
Team Consulting Group
Bangkok
08.2004 - 07.2007
- The 50-sub airport systems of Suvarnabhumi airport of Thailand (AOT)
- IT Master Plan of Provincial Waterworks of Thailand (PWA)
- IT Master Plan of National Telecommunication Commission (NTC)
- Business Process Management of Ministry of Commerce (MoC)
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Adjusted design parameters to incorporate new features.
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
Education
MASTER OF INFORMATION TECHNOLOGY -
QUEENSLANDS UNIVERSITY OF TECHNOLOGY
01.2002 - 04.2004
HONOR DIPLOMA OF INFORMATION TECHNOLOGY - undefined
MARTIN COLLEGE
01.2000 - 04.2001
Skills
Cloud TransformationInternational English Language Testing System(IELTS) Score 7Agile MethodologyBusiness IntelligenceEnterprise Data WarehouseInteractive Voice Response Call CenterTechnology
Firewalls, VPNs and security products
Software development life cycle (SDLC)
Customer proposals
Cloud services
Organization and Time Management
Problem-Solving
Critical Thinking
Accomplishments
- First Enterprise Data Warehouse of Thailand at Siam Commercial Bank of Thailand
- Analytic Data Mart, Celcom Asiata Bernard, Malaysia
- Risk Management Data Mart, Maybank Meara, Malaysia
- Enterprise Data warehouse, Bank of Ayutthaya, Thailand
- Business Intelligent report migration, Kasikorn Bank, Thailand
- Business Intelligent report for Big C Super Center
- MicroStrategy Business Intelligence for Air Asia
- The 50-sub airport systems of Suvarnabhumi Airport of Thailand (AOT)
- IT Master Plan of Provincial Waterworks of Thailand (PWA)
- IT Master Plan of National Telecommunication Commission (NTC)
- Business Process Management of Ministry of Commerce (MoC)
Timeline
SENIOR PROJECT MANAGER
AVAYA THAILAND
07.2020 - 05.2023
PROJECT MANAGER
EXPERIAN ASIA PACIFIC
12.2018 - 06.2019
PROJECT MANAGER
SERVION GLOBAL SOLUTIONS
12.2015 - 11.2018
PROJECT MANAGER
AVAYA THAILAND
07.2012 - 11.2015
PROJECT MANAGER
WIPRO LIMITED
12.2011 - 06.2012
Project Manager
Teradata Corporation
07.2008 - 11.2011
Presales and Project Manager
Quad Consulting LTD
07.2007 - 06.2008
Senior IT Consultant
Team Consulting Group
08.2004 - 07.2007
MASTER OF INFORMATION TECHNOLOGY -
QUEENSLANDS UNIVERSITY OF TECHNOLOGY
01.2002 - 04.2004
HONOR DIPLOMA OF INFORMATION TECHNOLOGY - undefined
MARTIN COLLEGE
01.2000 - 04.2001
SENIOR SOLUTION & PROJECT MANAGER
WIZ AI COMPANY LIMITED
1 1 - 10.2023