SAMANCH KLAIKLUAN
Senior Solution And Project Manager
Bang Phli, Samut Prakan
Summary
15-year project management experiences working within the Banking, Telecom, and Insurance Industries multi-national organizations across South East Asia achieving successful project results. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2024
2024
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR SOLUTION & PROJECT MANAGER
WIZ AI COMPANY LIMITED
1 1 - 10.2023
- AI Debt Collection Talkbot System, Co., Ltd
- AI Premium Reminder System Talkbot Tokio Marine Safety Insurance Co., Ltd
- Auto Loan AI Talkbot Debt Collection, Thai Thanachart Bank Co., Ltd
- AI Lead Filtering Talkbot, Singtel Optus Telecommunication, Australia
- AI Premium reminder Inventory Management Agoda Thailand Co., Ltd.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
SENIOR PROJECT MANAGER
AVAYA THAILAND
07.2020 - 05.2023
- Hybrid Cloud transformation call center, Siam Commercial Bank of Thailand
- Integrated Call Center Client data to Customer Relationship Management
- Data Center and Disaster Recovery center hardware and software replacement & enhancement on production system
- Launched Robinhood food delivery call center hotline 7 Oct 2021
- Communicated project plans and progress to key stakeholders and project contributors.
- Partnered with project team members to identify and quickly address problems.
PROJECT MANAGER
EXPERIAN ASIA PACIFIC
12.2018 - 06.2019
- Decision Engine using Power Curve Customer Management, Thanachart Bank of
- Thailand
- Toyota Leasing Thailand for Loan Origination Power Curve Strategy Management
PROJECT MANAGER
SERVION GLOBAL SOLUTIONS
12.2015 - 11.2018
- Awarded best Project Manager, handled high-level solutions presentation to customers and generated opportunities
- Call Center Credit and Debit Card Project Bangkok Bank PLC using agile methodology rollout 2017
- Simplified Interactive Voice Response Call Center Project, Awarded best cooperated project team Kasikorn Bang Project 2018
- Cisco Outbound version 11 Project, Kasikorn Bank 2019.
PROJECT MANAGER
AVAYA THAILAND
07.2012 - 11.2015
- Enhanced Advanced Call Center and awarded best APAC call center in 2015
- Launched new Hub Advanced Call Center in Northeast of Thailand.
- Disaster Recovery Site of Advanced Call Center.
PROJECT MANAGER
WIPRO LIMITED
12.2011 - 06.2012
- Distributed Management System Total Access Communication PLC
Project Manager
Teradata Corporation
Bangkok
07.2008 - 11.2011
- Production launch first Enterprise Data Warehouse of Thailand, Siam Commercial Bank of Thailand
- Analytic Data Mart, Celcom Axiata Bernard, Malaysia
- Risk Management Data Mart, Malayan Banking Berhad Malaysia
- Enterprise Data Warehouse, Bank of Ayutthaya, Thailand
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Designed and implemented system security and data assurance.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Presales and Project Manager
Quad Consulting LTD
Bangkok
07.2007 - 06.2008
- Business Intelligent report migration, Kasikorn Bank, Thailand
- Business Intelligent report, Big C Super Center
- MicroStrategy for Air Asia
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Senior IT Consultant
Team Consulting Group
Bangkok
08.2004 - 07.2007
- The 50-sub airport systems of Suvarnabhumi airport of Thailand (AOT)
- IT Master Plan of Provincial Waterworks of Thailand (PWA)
- IT Master Plan of National Telecommunication Commission (NTC)
- Business Process Management of Ministry of Commerce (MoC)
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Adjusted design parameters to incorporate new features.
- Instructed proposal team in use of computer software graphical elements, page design and aesthetic standards.
Education
MASTER OF INFORMATION TECHNOLOGY -
QUEENSLANDS UNIVERSITY OF TECHNOLOGY
01.2002 - 04.2004
HONOR DIPLOMA OF INFORMATION TECHNOLOGY - undefined
MARTIN COLLEGE
01.2000 - 04.2001
Skills
Cloud Transformationundefined
Accomplishments
- First Enterprise Data Warehouse of Thailand at Siam Commercial Bank of Thailand
- Analytic Data Mart, Celcom Asiata Bernard, Malaysia
- Risk Management Data Mart, Maybank Meara, Malaysia
- Enterprise Data warehouse, Bank of Ayutthaya, Thailand
- Business Intelligent report migration, Kasikorn Bank, Thailand
- Business Intelligent report for Big C Super Center
- MicroStrategy Business Intelligence for Air Asia
- The 50-sub airport systems of Suvarnabhumi Airport of Thailand (AOT)
- IT Master Plan of Provincial Waterworks of Thailand (PWA)
- IT Master Plan of National Telecommunication Commission (NTC)
- Business Process Management of Ministry of Commerce (MoC)
Timeline
SENIOR PROJECT MANAGER
AVAYA THAILAND
07.2020 - 05.2023
PROJECT MANAGER
EXPERIAN ASIA PACIFIC
12.2018 - 06.2019
PROJECT MANAGER
SERVION GLOBAL SOLUTIONS
12.2015 - 11.2018
PROJECT MANAGER
AVAYA THAILAND
07.2012 - 11.2015
PROJECT MANAGER
WIPRO LIMITED
12.2011 - 06.2012
Project Manager
Teradata Corporation
07.2008 - 11.2011
Presales and Project Manager
Quad Consulting LTD
07.2007 - 06.2008
Senior IT Consultant
Team Consulting Group
08.2004 - 07.2007
MASTER OF INFORMATION TECHNOLOGY -
QUEENSLANDS UNIVERSITY OF TECHNOLOGY
01.2002 - 04.2004
HONOR DIPLOMA OF INFORMATION TECHNOLOGY - undefined
MARTIN COLLEGE
01.2000 - 04.2001
SENIOR SOLUTION & PROJECT MANAGER
WIZ AI COMPANY LIMITED
1 1 - 10.2023
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