Summary
Overview
Work History
Education
Skills
Training
Guest Speaker Mission
Affiliations
Certification
Languages
Websites
References
Timeline
Generic
Saksith Buathong

Saksith Buathong

Bangkok

Summary

Dynamic hospitality professional with extensive experience at We Hotel Riverfront, excelling in property management and guest satisfaction. Proven leadership in staff training and operational excellence, leveraging hotel PMS and POS skills to enhance service delivery. Committed to maximizing profitability and fostering a positive team environment.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Resident Manager

We Hotel Riverfront
Bangkok
01.2024 - 02.2025
  • Oversee all aspects of property management in accordance with mission statement including maximization of financial performance, guest satisfaction, and staff development.
  • Managed and monitor all about management and operation; human resources, admin & purchasing, accounting, marketing and revenue for hotel room division as front office, housekeeping, engineering & food and beverage in restaurant kitchen and operations.
  • Report to owner directly.
  • Achieve annual budgeted sales and maximum profitability.
  • Be responsible for the hotel's sales & marketing plan by merging with corporate marketing programs.
  • Actively manage the financial statement, review, and critique performance in a timely fashion. Teach the process to all members of the management team.
  • Assess and review the job performance of subordinates and maintain personnel records of assigned employees.
  • Closely monitor solicitation and booking activity through the sales activity reporting process and periodical spot checks.
  • Coordinate internal training and development programs.
  • Create and maintain a 'guest first' priority throughout the property.
  • Create new programs in response to market conditions and revenue opportunities.
  • Develop a goal-oriented business plan to support the financial goals.
  • Develop accurate and aggressive long- and short-range financial objectives consistent with the company's mission statement.
  • Ensure good safety practices of employees and guests assisting in the maintenance of proper emergency and security procedures.
  • Fully utilize and follow through on guest comment programs. Respond quickly to deficiencies and take corrective action.
  • Ensure regular assessment and review of all hotel personnel by appropriate management staff.
  • Maintain high personal visibility throughout the property.
  • Maintain an appropriate level of community public affairs involvement.
  • Maintain knowledge of local competition and general industry trends.
  • Maximize sales potential of the property and the management company.
  • Implement and maintain compliance with all applicable hotel’s policies, requirements, and standards.
  • Implement and maintain professional standards of property operation and the conduct of all staff and management.
  • Where applicable, document, implement and maintain any and all required Standard Operating Procedures for all areas of the property operations and departments.

Hotel Operation Consultant

B Square 61 CO., LTD.
Bangkok
12.2021 - 12.2022
  • Analyze all aspects of hotel operations, including front office, housekeeping, food & beverage, maintenance, and guest services.
  • Conduct operational audits to assess compliance with brand standards, safety protocols, and quality benchmarks.
  • Identify inefficiencies and develop action plans to streamline workflows and improve service delivery.
  • Provide strategic recommendations for cost control, revenue enhancement, and operational improvements.
  • Train and support management and staff on best practices in hospitality and operational excellence.
  • Assist in implementing Standard Operating Procedures (SOPs) and ensure consistency in execution.
  • Monitor guest satisfaction scores and reviews; recommend improvements to elevate guest experiences.
  • Evaluate performance metrics (e.g., RevPAR, ADR, occupancy rate, and labor cost ratio) and advise on adjustments.
  • Stay current with hospitality trends and suggest innovative solutions to stay competitive in the market.

Resident Manager / Cluster Hotel Operation Manager

River Vibe Bar & Restaurant / River View Residence / GN Luxury Hostel
Bangkok
10.2018 - 11.2021
  • Oversee daily hotel operations, including front desk, housekeeping, maintenance, food & beverage, and security.
  • Serve as the acting General Manager in their absence and ensure seamless property management.
  • Ensure guest satisfaction by resolving issues promptly and maintaining a high standard of hospitality.
  • Supervise, train, and support staff to deliver consistent service in line with hotel standards.
  • Monitor occupancy, revenue, and expenses; assist with budgeting, forecasting, and cost control.
  • Maintain property standards, including cleanliness, maintenance, safety, and compliance with local laws.
  • Respond to guest complaints, emergencies, or incidents with professionalism and urgency.
  • Conduct regular property inspections, and address operational issues proactively.
  • Live on-site to provide around-the-clock leadership and emergency response.

Duty Manager

Best Western Plus Wanda Grand Hotel
Nonthaburi
10.2017 - 04.2018
  • Supervise and coordinate the activities of front office, housekeeping, food & beverage, and other operational departments during the shift.
  • Act as the primary point of contact for guest complaints, requests, and emergency situations.
  • Conduct regular property walks to ensure cleanliness, safety, and operational efficiency.
  • Ensure that guest check-in/check-out processes are smooth and in line with SOPs.
  • Maintain accurate logs of incidents, guest feedback, and any actions taken during the shift.
  • Monitor occupancy levels, forecast changes, and coordinate with relevant departments to meet demand.
  • Enforce compliance with company policies, health and safety regulations, and brand standards.
  • Assist in training, mentoring, and coaching team members to uphold service excellence.
  • Support the General Manager or senior leadership team in implementing operational improvements.

Owner / Manager

Episode One Café Ordinary Partnerships
Bangkok
07.2014 - 12.2015
  • Business Management:
    Develop and implement business plans, budgets, and operational goals.
    Monitor financial performance including sales, costs, and profitability.
    Handle vendor relationships and negotiate contracts for supplies, equipment, and services.
  • Operations:
    Oversee daily café operations including food preparation, service, cleanliness, and safety.
    Ensure compliance with health, hygiene, and food safety regulations.
    Manage inventory levels and ordering of supplies.
  • Staff Leadership:
    Hire, train, schedule, and supervise café staff including baristas, cooks, and servers.
    Foster a positive and motivating work environment that encourages teamwork and accountability.
    Address performance issues and ensure excellent service standards.
  • Customer Service & Community Engagement:
    Ensure a high-quality and consistent customer experience.
    Build relationships with guests to encourage loyalty and word-of-mouth referrals.
    Represent the café in the local community and at promotional events.
  • Marketing & Branding:
    Develop and implement marketing strategies, social media campaigns, and promotions.
    Collaborate on menu development and seasonal offerings to attract and retain customers.
    Maintain brand identity through design, ambiance, and service.

Guest Service Supervisor

Tune Hotel Asoke
Bangkok
03.2013 - 09.2013
  • Supervise all operations in hotel with resolve any problems related to guests of associate and handling guests complained also VVIP guests from head office come to inspection hotel as investor’s guests.
  • To monitor manpower and do staff pay roll in our property.
  • Control all inventories of hotel and do weekly hotel manager report within charge as Hotel Manager while she is away.

Assistant Front Office Manager

Oakwood Residence Garden Towers Bangna
Samutprakarn
07.2009 - 10.2012
  • Assist the Front Office Manager in overseeing daily front desk operations, including guest check-ins/check-outs, reservations, concierge services, and cashiering.
  • Supervise and support front office team members, ensuring adherence to service standards and operating procedures.
  • Resolve guest concerns, complaints, and requests promptly and professionally to ensure guest satisfaction.
  • Monitor room availability, occupancy, and rate strategies in coordination with revenue management.
  • Conduct staff training, performance evaluations, and coaching to foster a service-driven culture.
  • Handle VIP arrivals, special requests, and coordinate guest amenities and services as needed.
  • Ensure compliance with safety, hygiene, and brand standards.
  • Assist in preparing reports, scheduling staff, and managing departmental budgets as required.
  • Act as the Manager on Duty when the Front Office Manager or senior management is unavailable.

Customer Service Agent

Northwest Airlines INC. / Delta Airlines INC.
Suvarnabhumi Airport, Samutprakarn
10.2007 - 11.2008
  • Greet passengers and provide assistance with check-in procedures, including verifying identification and travel documents.
  • Issue boarding passes, baggage tags, and process special service requests (e.g., wheelchair assistance, unaccompanied minors).
  • Handle passenger inquiries regarding flight schedules, delays, boarding gates, and baggage claims.
  • Assist in gate operations, including boarding and disembarking flights, announcements, and seat assignments.
  • Coordinate with ground operations, security, and airline staff to ensure timely and safe flight departures.
  • Resolve customer issues, complaints, or disruptions with professionalism and in accordance with company policies.
  • Ensure compliance with aviation security, safety regulations, and airline procedures.
  • Provide multilingual support if required or available.
  • Manage lost-and-found inquiries and coordinate with baggage services for delayed or damaged luggage.

Houseman and Housekeeping

Westgate Historic Williamburg Resort
Williamburg
03.2006 - 05.2006
  • Assist room attendants by delivering linens, towels, and amenities to guest rooms.
  • Collect dirty linens and trash from guest rooms and housekeeping carts.
  • Maintain cleanliness of public areas including lobbies, hallways, restrooms, elevators, and meeting rooms.
  • Set up and break down event spaces and meeting rooms as directed.
  • Refill housekeeping closets and supply carts as needed.
  • Respond to guest and housekeeping requests in a timely and courteous manner.
  • Assist with deep cleaning projects or seasonal maintenance tasks.
  • Report any maintenance issues, safety hazards, or lost and found items to the supervisor.
  • Ensure adherence to health, hygiene, and safety standards at all times.

Education

Bachelor of Business Administration - Hotel Management

Ramkhamhaeng University
Bangkok, Thailand
03-2023

Master of Arts - Law and Management

Nation Institute of Development Administration
Bangkok, Thailand
10-2017

Bachelor of Science - Agribusiness Administration

King Mongkut’s Institute of Technology Ladkrabang
Bangkok, Thailand
03-2008

Skills

  • Ms-Office : Word, PowerPoint, Excel, Outlook
  • Hotel PMS and POS skills
  • OTAs handling and Management
  • OTAs Monitors
  • AI skills : ChatGPT, Canva, Google Slides etc
  • Leadership
  • Teamwork
  • Resident assistance
  • Complaint handling
  • Service Mind
  • Property inspections
  • Vendor coordination
  • Hotel Operation
  • HR Management
  • Staff training
  • Staff coordination

Training

  • Suan Dusit International Culinary School, Bangkok, Thailand, Intensive Thai Cookery Course, 04/30/22, 07/30/22, The National Skill Standard Test on Service Industry Sector, Thai Cook Level 1
  • Thai Traditional Medical Services Society, Pathumthani, Thailand, Thai Traditional Massage Course, 11/01/12, 11/28/12
  • Oakwood Residence Garden Towers Bangna, Bangkok, Thailand, High Performing Teams Program, 02/09/12, 02/09/12
  • First Aid and Health Care Training Center, Thai Red Cross Society, Bangkok, Thailand, Standard First Aid Training Program, 12/26/11, 12/26/11
  • Oakwood Residence Garden Towers Bangna, Bangkok, Thailand, Effective Telephone Techniques & Telephone Sales Program, Professional Image Program, Conducting a Professional Property Viewing Program, Fire Training, 07/13/09, 07/21/09

Guest Speaker Mission

  • Kamphaeng Phet Rajabhat University, The adjustment of hotel staff under the epidemic situation, 09/09/21, 09:00 to 12:00 hrs
  • Ubonratchathani Rajabhat University, Online travel agent (OTA) for hotel business, 01/11/22, 09:00 to 12:00 hrs
  • Buriram Rajabhat University, Hotel internship preparation class, 06/27/22, 13:00 to 16:00 hrs
  • Sakon Nakhon Rajabhat University, Hotel job inspiration for further career, 08/23/24, 10:30 to 12:30 hrs

Affiliations

  • Employee of The Month in July 2010 Certificate at Oakwood Residence Gardens Towers Bangna.

Certification

* The National Skill Standard Test on Service Industry Sector, Thai Cook Level 1.

* Intensive Thai Cookery Course from Suan Dusit International Culinary School.

* Thai Traditional Massage Course from Thai Traditional Medical Services Society.

Languages

Thai
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Resident Manager

We Hotel Riverfront
01.2024 - 02.2025

Hotel Operation Consultant

B Square 61 CO., LTD.
12.2021 - 12.2022

Resident Manager / Cluster Hotel Operation Manager

River Vibe Bar & Restaurant / River View Residence / GN Luxury Hostel
10.2018 - 11.2021

Duty Manager

Best Western Plus Wanda Grand Hotel
10.2017 - 04.2018

Owner / Manager

Episode One Café Ordinary Partnerships
07.2014 - 12.2015

Guest Service Supervisor

Tune Hotel Asoke
03.2013 - 09.2013

Assistant Front Office Manager

Oakwood Residence Garden Towers Bangna
07.2009 - 10.2012

Customer Service Agent

Northwest Airlines INC. / Delta Airlines INC.
10.2007 - 11.2008

Houseman and Housekeeping

Westgate Historic Williamburg Resort
03.2006 - 05.2006

Bachelor of Business Administration - Hotel Management

Ramkhamhaeng University

Master of Arts - Law and Management

Nation Institute of Development Administration

Bachelor of Science - Agribusiness Administration

King Mongkut’s Institute of Technology Ladkrabang

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Saksith Buathong