Sakon Soranun
Bangkok,10
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Manager - Customer Experience
Siam Makro Public Company Limited
01.2019 - 02.2022
- Identified plans and resources required to meet project goals and objectives.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Assitant Manager - Customer Experience
Siam Makro Public Company Limited
08.2018 - 01.2019
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Translated complex business objectives into actionable data management plans for individual clients and customer classes.
Transport Supervisor
Siam Makro Public Company Limited
02.2018 - 08.2018
- Determined most effective mode and routing of materials to customer locations and company facilities.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
Management Trainee
Charoen Pokphand Group Co .,Ltd
07.2017 - 02.2018
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Grocery Team Member (Part-Time)
Woolworths Supermarket
08.2022 - 12.2023
Education
Master of Science - Master of Statistics And Operations Research
RMIT
Melbourne 06.2024
Bachelor of Science - Economics
Kasetsart University
Bangkok06.2017
Skills
- Project Management
- Project Development
- User Experience
- Simulation Modeling
- Statistical Analysis
- Database Management
- Data Analysis
- SQL
- R Programming
- SAS Programming
- Data Storytelling
Timeline
Grocery Team Member (Part-Time)
Woolworths Supermarket
08.2022 - 12.2023
Manager - Customer Experience
Siam Makro Public Company Limited
01.2019 - 02.2022
Assitant Manager - Customer Experience
Siam Makro Public Company Limited
08.2018 - 01.2019
Transport Supervisor
Siam Makro Public Company Limited
02.2018 - 08.2018
Management Trainee
Charoen Pokphand Group Co .,Ltd
07.2017 - 02.2018
Master of Science - Master of Statistics And Operations Research
RMIT
Bachelor of Science - Economics
Kasetsart University
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