Optimized marketing budget allocation, ensuring maximum return on investment for each campaign.
Created visually appealing presentations that effectively communicated complex data insights to senior management.
Increased lead generation by conducting comprehensive market research and competitor analysis.
Streamlined marketing processes, resulting in increased efficiency and more effective campaigns.
Fine Wine Broker/Sales Director
Australian Wine Index
12.2006 - 04.2014
Participated in ongoing professional development opportunities, staying current on industry advancements and enhancing skills to better serve clients.
Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
Utilized advanced technology tools to streamline operations and improve efficiency within the brokerage team.
Increased client satisfaction by providing tailored investment advice and personalized service.
Sales Manager
Interval Resorts Networks
10.2000 - 11.2005
Sales Manager
Melia Resorts And Hotels
09.1995 - 03.2000
Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Property Broker
Global
09.1991 - 06.1995
Streamlined processes, optimizing client experience throughout the entire property transaction cycle.
Increased sales volume with effective marketing strategies and comprehensive property presentations.
Managed challenging situations calmly during negotiations or disputes, finding resolutions that satisfied all parties involved.
Collaborated with legal teams to ensure smooth closings and accurate documentation for all transactions.
Overseas Property Agent
Global
08.1990 - 08.1991
Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Developed expertise across various lines of insurance products, enabling informed advice and guidance for clients seeking comprehensive coverage solutions.
Police Constable
Greater Manchester Police
06.1987 - 06.1990
Managed traffic control at accident scenes, ensuring public safety while minimizing congestion-related delays.
Served as a field training officer, mentoring new recruits and helping them acclimate to their roles as constables.
Performed background checks using various databases and resources, ensuring informed decisions were made during hiring processes or licensing approvals.
Improved community relationships through proactive engagement and participation in local events.