Rutchakarn Charoensuk
Chachoengsao,Thailand
Summary
Dedicated Field Technician focused on providing exceptional customer service and technical support in diverse environments. Executes installations and routine maintenance with precision, ensuring optimal equipment performance and reliability. Fosters strong client relationships through responsive and professional service delivery.
Overview
8
8
years of professional experience
Work History
Field Service Technician
SILVANUS (THAILAND) COMPANY LIMITED
Chonburi
01.2026 - Current
- Perform installation, inspection, and maintenance of customer equipment to ensure optimal performance
- Troubleshoot and resolve technical issues on-site to support smooth customer operations
- Coordinated with internal teams and clients to ensure timely, high-quality service delivery based on system tickets
- Prepared detailed service reports and provided technical recommendations to enhance operational efficiency
- Prioritised customer satisfaction by delivering reliable and responsive service in a professional manner
Field Technician
SVOA PUBLIC COMPANY LIMITED
Chonburi
10.2022 - 12.2025
- Installed and maintained equipment in field locations to ensure operational efficiency
- Install or upgrade equipment in various field locations
- Configure hardware and software components after installation
- Conducted routine maintenance on technology equipment to prevent malfunctions
- Test equipment to troubleshoot issues
- Documented installation and repairs to maintain accurate service records
- Managed tools and equipment for efficient service calls
Sales & Technician
J.I.B COMPUTER GROUP COMPANY LIMITED
Chonburi
04.2022 - 10.2022
- Presented tailored products and services to customers to meet their needs
- Diagnosed issues before repairs and advised customers on optimal solutions
RO CVS
STOREMINDER (THAI) COMPANY LIMITED
Chonburi
01.2022 - 03.2022
- Checked product availability across 7-11 channels to ensure stock readiness
- Promoted new products and coordinated displays with storekeepers to enhance visibility
- Updated promotions and reported progress to track effectiveness
Merchant CVS
DKSH SMOLLAN FIELD MARKETING (THAILAND) LIMITED
Chonburi
01.2018 - 01.2020
- Ensured product availability in multiple retail channels (7-11, Lotus, Watsons, Boots, Big C)
- Promoted sales and updated promotions based on customer briefs
- Developed relationships with vendors to guarantee timely delivery of high-quality goods.
- Fostered a positive working environment, motivating staff to achieve sales targets.
- Trained new staff on product knowledge, customer service techniques, and sales strategies.
Education
Diploma of Higher Education - Business Computer
Chonburi Technological College
Chon Buri, 2001-2026
Skills
- Customer service
- Technical support
- Equipment maintenance
- Troubleshooting skills
Timeline
Field Service Technician
SILVANUS (THAILAND) COMPANY LIMITED
01.2026 - Current
Field Technician
SVOA PUBLIC COMPANY LIMITED
10.2022 - 12.2025
Sales & Technician
J.I.B COMPUTER GROUP COMPANY LIMITED
04.2022 - 10.2022
RO CVS
STOREMINDER (THAI) COMPANY LIMITED
01.2022 - 03.2022
Merchant CVS
DKSH SMOLLAN FIELD MARKETING (THAILAND) LIMITED
01.2018 - 01.2020
Diploma of Higher Education - Business Computer
Chonburi Technological College