Rusla Mama
Customer Service Associate
Narathiwat
Summary
Seasoned Customer Associate with eight years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Associate (Auto Mobil TH)
Teledirect Telecommerce (Thailand)
Bangkok, Bangkok
08.2017 - Current
- Maximize both direct and indirect sales efforts to achieve targets.
- Drive sales and recommend potential customers to our upscale resorts and services.
- Oversee the booking process, handling inquiries via email and chat.
- Efficiently manage high call volumes, demonstrating exceptional time management skills to minimize customer wait times.
- Ensure the highest level of customer service is maintained, addressing all requests and inquiries accurately and promptly.
- Handle customer service complaints with professionalism, resolving conflicts and issues effectively.
- Consistently achieve high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving.
- Maintain in-depth product knowledge to provide accurate and valuable information to customers.
Customer Care Specialist (Thai Support)
Conduent
Kuala Lumpur, Kuala Lumpur
07.2015 - 01.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolve customer issues by offering the best solutions within company guidelines.
- Provide technical troubleshooting for various products, including CPUs and mobile devices.
- Address customer complaints effectively, improving their attitude toward the product.
- Accurately record customer data and document all actions taken for each case.
- Coordinate with other departments to ensure timely and effective resolution of customer issues.
Reservation Assistant
Janesak Travel Co., Ltd.
Bangkok, Bangkok
11.2014 - 06.2015
- Respond to emails from travel agents promptly and professionally.
- Manage the quotation, booking, issuance, and invoicing process efficiently.
- Serve as a local guide when customers travel to Thailand, ensuring a smooth and enjoyable experience.
- Handle customer complaints with professionalism, resolving conflicts and issues appropriately.
Education
Bachelor of Arts - Tourism Industry (Chinese)
SuanSunandhaRajabhat University
Bangkok, Thailand 05.2010 - 10.2013
Skills
- Microsoft office
- Multitasking Abilities
- Problem resolution
- Teamwork and collaboration
- Customer service
- Hospitality and accommodation
Personal Information
Date of Birth: 11/08/91
Timeline
Customer Service Associate (Auto Mobil TH)
Teledirect Telecommerce (Thailand)
08.2017 - Current
Customer Care Specialist (Thai Support)
Conduent
07.2015 - 01.2017
Reservation Assistant
Janesak Travel Co., Ltd.
11.2014 - 06.2015
Bachelor of Arts - Tourism Industry (Chinese)
SuanSunandhaRajabhat University
05.2010 - 10.2013
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