ROY M. ORACION
Senior Supervisor
BANGKOK
Summary
Dynamic hospitality professional thriving in a Two Star Michelin restaurant, bringing extensive experience in multicultural settings that enhance flexibility and readiness for new challenges. Proven track record in supervising and optimizing team performance, with strong strategic capabilities that add significant value. Expertise in operational management and process improvement consistently leads to high-quality outcomes. Recognized for exceptional leadership skills and adaptability in fast-paced environments, poised to contribute effectively to the next role in a hospitality career.
Overview
12
12
years of professional experience
2
2
Languages
Work History
SENIOR SUPERVISOR
CHEF'S TABLE BY LEBUA
01.2023 - Current
- Ensured world-class service by utilizing refined etiquette and detailed menu understanding. Provided accurate information on dietary restrictions and allergens to ensure guest safety. Executed seamless table service, contributing to memorable dining experiences. Demonstrated professionalism in all guest interactions, enhancing overall satisfaction.
- Managed daily front-of-house operations, focusing on efficiency during service. Ensured strict adherence to service protocols by monitoring waitstaff performance.
- Demonstrated professionalism in high-pressure environments through close collaboration with sommeliers, chefs, and service staff for smooth front-of-house workflow.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
WAITER / SERVICE ATTENDANT
CHEF'S TABLE BY LEBUA
01.2019 - 01.2023
- Provide a warm, professional, and refined welcome to each guest, addressing them by name when possible.
- Maintain graceful and discreet service, ensuring guests feel attended to without intrusion.
- Ensure every detail of the dining experience meets the restaurant's Michelin-level expectation.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
SERVICE ATTENDANT
EL TORO HOUSE OF MEAT
01.2015 - 01.2018
- Adept at taking detailed orders, ensuring accuracy, and delivering food and beverages with precision and timeliness.
- Attention to details and commitment to guest satisfaction. Ability to multitask in a busy environment.
- Exceeded performance targets by prioritizing tasks based on urgency and importance.
- Took orders, made recommendations, offered specials, and inquired regarding special food requirements.
- Managed cash transactions accurately, maintaining financial security within the workplace.
SERVICE ATTENDANT
HOTEL MERMAID
01.2014 - 01.2015
- Experienced in managing early morning service with attention to speed, accuracy, and guest satisfaction.
- Strong understanding of breakfast menus, dietary preferences, and time-sensitive service expectations. A team player with a positive attitude and excellent multitasking abilities.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
Education
ASSOCIATE - HOTEL AND RESTAURANT MANAGEMENT
PINAMALAYAN MARITIME FOUNDATION AND TECHNOLOGICAL COLLEGE
01.2010
Skills
Food and beverage expertise
Point of sale operations
Knowledge of artisan cheese varieties
High-end restaurant service
effective communication
Customer feedback analysis
team oversight
providing professional mentorship
employee training
Quality service standards
customized client support
Addressing customer concerns
Comprehensive menu knowledge
In-depth ingredient understanding
Preparation techniques
Basic wine service skills
Employee supervision
Innovation skills
Areas of Professional Expertise
- Worked with different nationalities.
- Broad food and beverages knowledge.
- Trained in cashier duties and responsible for zero variances in restaurant finances.
- Expertise in cheese presentation, cutting, and service in fine-dining settings.
- Strong communication skills for cheese recommendations based on guest preferences.
- Supervising and mentoring waitstaff.
- Training new staff on service standards and protocols.
- Providing personalized and professional services.
- Handling guest complaints and special requests gracefully.
- Deep understanding of menus, ingredients, and preparation methods.
- Wine pairing and basic sommelier skills.
Timeline
SENIOR SUPERVISOR
CHEF'S TABLE BY LEBUA
01.2023 - Current
WAITER / SERVICE ATTENDANT
CHEF'S TABLE BY LEBUA
01.2019 - 01.2023
SERVICE ATTENDANT
EL TORO HOUSE OF MEAT
01.2015 - 01.2018
SERVICE ATTENDANT
HOTEL MERMAID
01.2014 - 01.2015
ASSOCIATE - HOTEL AND RESTAURANT MANAGEMENT
PINAMALAYAN MARITIME FOUNDATION AND TECHNOLOGICAL COLLEGE