Rosemarie Hassan
Chief Operating Officer / Operations Architect / Generalist/Customer Success
Hamilton
Summary
Operations leader with over 20 years of experience in establishing operational optimization across diverse industries in both national and international operations. Recognized for talents in strategy development and providing corporate vision. Proven track record of converting strategic plans into tactical reality by guiding companies in establishing themselves as viable businesses. Excels in developing and implementing new programs and initiating successful processes to produce new products with maximum revenue. Diversified background in operations and engineering management. Distinguished for entrepreneurial mindset, creative problem-solving abilities, cross-functional team collaboration, and bottom-line orientation. Offers innovative solutions to operational challenges and leverages decisiveness to implement solutions while minimizing risk and maximizing performance. Expert in transforming strategic plans into tactical initiatives for national and international programs, products, and companies. Motivator and coach who combines business acumen with analytical depth to align operational efficiencies with corporate goals.
Overview
16
16
years of professional experience
2021
2021
years of post-secondary education
11
11
Certifications
7
7
Languages
Work History
Chief of Staff
Caccavo Consulting, LLC
01.2024 - Current
- Drive initiatives for digital transformation within the legal department
- Teaming up with top-tier executives to chalk out and prioritize strategic business moves
- Being the chief executive's personal timekeeper, orchestrating their schedule and planning essential travels
- Guiding department heads with expert advice to enhance overall team efficiency
- Keeping meetings focused and planning and coordinating them effectively
- Setting key performance indicators to measure and improve team performance
- Providing hands-on support to transform ideas into reality and monitor their progress
- Acting on behalf of the chief executive to answer inquiries
- Steering strategic business initiatives from genesis to fruition
- Pinpointing and addressing core issues within business processes
- Presenting the chief executive and other senior leaders with detailed company operations analysis
- Evaluating risk factors when making critical business decisions
- Completing special projects and initiatives with skillful oversight and support
- Leading meetings and workshops with meticulous planning and coordination
- Identifying areas of improvement across the organization and making actionable recommendations
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
- Established successful partnerships with external organizations, expanding business opportunities and resources available to the company.
- Improved internal processes through thorough review, resulting in a reduction of wasted time and resources.
- Led comprehensive budget analysis to pinpoint cost-saving opportunities and enhancements.
Head of Client Relations & Marketing
Market Resource Logistics, LLC
02.2017 - 08.2024
- Led complex departmental and cross-departmental initiatives, driving the successful execution of strategic objectives and ensuring alignment with company goals
- Provided concierge-level service to existing, new, and prospective investors, establishing strong relationships and delivering exceptional customer experiences
- Developed, managed, and delivered streamlined onboarding processes for investors, investments, and assets, enhancing efficiency and improving investor satisfaction
- Leveraged software and automation processes to optimize investor and team experiences, improving operational efficiency and scalability
- Managed all email accounts, text messaging, and incoming calls, ensuring prompt and professional communication with clients
- Developed and executed comprehensive branding and marketing strategies, including the creation of marketing materials, support content, email marketing campaigns, and prospect marketing initiatives
- Conducted new investor onboarding orientations via Zoom, providing in-depth information on investment options, risk profiling, account setup, and deal journeys
- Facilitated access to the CEO for investors in an organized and scheduled manner, ensuring effective communication and relationship management
- Reconciled and supported all finance-related inquiries, including incoming investment funding and monthly billing payments
- Created and maintained support content and materials for investors, ensuring easy access to relevant information and resources
- Managed the fundraising pipeline, matching investors to suitable investments and facilitating the placement of deals
- Developed and implemented a comprehensive closing process for long-term investments, coordinating with title companies, buyers/sellers, and investors to ensure smooth transactions
- Conducted organizational reviews, workflow analysis, and staff analysis, documenting findings and making recommendations for improvement
- Collaborated with multiple departments to provide timely updates, information, and answers to investor inquiries
- Managed company systems, including web operations and the development and maintenance of the Client Portal, ensuring a seamless user experience
- Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
- Enhanced client satisfaction by implementing innovative service strategies and streamlining processes.
- Implemented a robust client feedback system, leading to continuous improvement in service delivery and increased customer loyalty.
- Identified potential risks associated with client engagements early on, enabling proactive measures to mitigate negative impacts on project outcomes effectively.
- Consistently exceeded annual revenue targets by cultivating relationships with new clients and expanding existing accounts.
- Spearheaded initiatives aimed at improving operational efficiency within the department through process optimization and resource allocation adjustments.
- Implemented data-driven decision-making processes, improving the efficiency and effectiveness of client service operations.
- Led efforts to streamline communication channels between clients and internal teams, enhancing the flow of information and reducing response times.
- Improved overall company performance by identifying opportunities for growth and leading cross-functional teams to execute strategic initiatives.
Chief Operating Officer
2Game Digital Ltd.
03.2022 - 03.2024
- Developed and executed comprehensive business strategies, plans, and procedures, driving performance and growth for 2Game Digital Ltd
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
Systems & Operations Manager
Enterprise Lab
02.2019 - 10.2022
- Streamlined operations with the development of efficient workflows and procedures for team members.
- Evaluated vendor proposals, selecting optimal solutions based on cost-benefit analysis and alignment with organizational needs.
- Implemented robust security protocols, safeguarding sensitive data and minimizing risk of breaches.
- Established effective communication channels between IT departments, fostering collaboration in support of company-wide initiatives.
- Championed continuous improvement efforts, staying abreast of industry trends and emerging technologies to maintain a competitive edge in systems operations management.
- Standardized processes across multiple locations to improve consistency in service delivery while mitigating risks associated with disparate systems approaches.
- Managed cross-functional teams to ensure seamless integration of new software and systems into existing infrastructure.
- Recognized as a subject matter expert within the organization, providing guidance on best practices for systems management and operations.
- Executed successful system upgrades, reducing maintenance costs while improving overall functionality.
Chief Operating Officer
Elevated Perspective
06.2019 - 02.2021
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
Chief Operating Officer
Outdoors Online
10.2016 - 02.2018
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Optimized supply chain management strategies; reducing lead times while maintaining product quality standards for increased customer satisfaction rates.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Implemented robust risk management strategies, safeguarding company assets and minimizing potential liabilities.
- Improved employee satisfaction and reduced turnover through the development of effective training programs and performance management systems.
- Spearheaded major organizational restructuring efforts, resulting in a more agile and responsive team structure.
Operations Director
Storkey Media
09.2015 - 11.2016
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Established quality customer relationships through consistent delivery on commitments.
- Spearheaded corporate social responsibility initiatives that positively impacted the local community while enhancing the company''s reputation as a responsible corporate citizen.
- Worked with clients to guarantee satisfactory product specifications prior to production.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Ensured compliance with industry regulations through diligent oversight of daily operations and thorough documentation practices.
- Led, supervised and provided strategic direction for workforce of 60 employees.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Negotiated contracts, pricing structures and delivery schedules.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
Operations Director
Online Growth Lab
09.2014 - 10.2016
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Slashed overtime expenses by restructuring staff and management team schedules.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Established quality customer relationships through consistent delivery on commitments.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Collaborated with executives to develop and execute strategic business plans.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Served as point-of-contact for manufacturers in China, ensuring adherence to production schedules and efficiency of supply chain.
- Developed and presented key projects to board to obtain approval.
- Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
- Championed innovation by encouraging creative problem-solving among team members, yielding new ideas for process improvements and cost reduction initiatives.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Mentored employees and offered constructive feedback for performance improvement.
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Oversaw supply chain management, effectively reducing lead times while maintaining high levels of product quality.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
Director of Operations
The OnlineenilnO Group
09.2008 - 02.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Mentored and coached team members to foster productive and engaging work environment.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw day-to-day production activities in accordance with business objectives.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Streamlined operations across multiple departments, resulting in enhanced efficiency and productivity through integration of advanced project management software.
- Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
- Oversaw successful implementation of new ERP system, ensuring smooth transition and minimal disruption to business operations.
- Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
- Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Education
Bachelor of Business Administration (BBA) - Financial Management
Husson University
Associate of Business Administration - Business of Insurance
Mohawk College
Hamilton, Ontario 04.2001 - 04.2002
Skills
Human Resources/People Management
Certification
Certified Remote Workforce Manager, Management & Strategy Institute, 2022
Public Development
- Developing Your Freelance Identity, Keynote Speaker, McMaster University, 06/2018
- Business Skills and Guest Speaker, Guest Speaker, Mohawk College, 05/2002 - Present
- Economic Empowerment, Keynote Speaker, CMA East Region Association, 09/2014
- New Age Business Empowerment, Keynote Speaker, New Career International, 09/2015
- Digital World of Business and YOU, Keynote Speaker, CMA East Region Association, 03/2016
- Economic Development, Keynote Speaker, New Career International, 04/2016
Timeline
Chief of Staff
Caccavo Consulting, LLC
01.2024 - Current
Chief Operating Officer
2Game Digital Ltd.
03.2022 - 03.2024
Chief Operating Officer
Elevated Perspective
06.2019 - 02.2021
Systems & Operations Manager
Enterprise Lab
02.2019 - 10.2022
Head of Client Relations & Marketing
Market Resource Logistics, LLC
02.2017 - 08.2024
Chief Operating Officer
Outdoors Online
10.2016 - 02.2018
Operations Director
Storkey Media
09.2015 - 11.2016
Operations Director
Online Growth Lab
09.2014 - 10.2016
Director of Operations
The OnlineenilnO Group
09.2008 - 02.2015
Associate of Business Administration - Business of Insurance
Mohawk College
04.2001 - 04.2002
Bachelor of Business Administration (BBA) - Financial Management
Husson University
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