Rojana Pongpairoj (Neung)
Bangkok,10
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Cluster Director of Opearations
Courtyard by Marriott Bangkok Sukhumvit 20 and Madi Paidi Bangkok, Autograph Collection
Bangkok
8 2022 - Current
- Pre-Opening Select Brand Courtyard by Marriott and 1st Autograph Collection in Thailand
- Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Departments to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the team
- Achieved 'Green Zone' in annual Brand Standard Audit in 2024 for Courtyard Sukhumvit 20 at 94.4 AND Madi Paidi Bangkok Autograph Collection at 99.7.
Director of Rooms
Renaissance Bangkok Ratchaprasong
Bangkok
06.2016 - 08.2022
- Responsible for Front Office, Housekeeping, Loss & Prevention and Spa
- Achieved Front Office Upselling 2.3% of total room revenue in 2018 YTD
- Achieved 'Green Zone' in annual Brand Standard Audit in 2022
- Achieved 'Green Zone' for all GXP Performance
- GSS intent to recommended improved by 8% compared to 2019
- ES score Room Division YTD stands at 95%.
Director of Rooms
Aloft Bangkok
Bangkok
03.2014 - 05.2016
- Selective Brand, 275 guest rooms, 3 F&B Outlets, sq
- Fl 498 banquet space
- Responsible for Front Office Operation and Housekeeping Operation
- Strives to achieve the highest possible percentage of Rooms Division profit while maintaining strict standards of quality
- Develops specific training programs addressing guest relations’ procedures for all Rooms Division Departments
- Develop and execute Room’s division budget and revenue forecasts
- Develop and implement controls for expense management
- Utilize labor management tools to schedule and control labor costs
- Achieved highest improvement on Guest Experience Index – Check in Friendly Welcome among Starwood Hotels and Resorts in Thailand, Vietnam and Cambodia in 2014.
Front Office Manager
JW Marriott Bangkok
Bangkok
07.1997 - 02.2014
- Luxury Brand, 441 guest rooms, 7 F&B outlets, sq
- Ft 15,027 banquet space
- Pre-Opening team as Guest Relation Office
- Achieved 97% in Guest Satisfaction Rating in 2006
- No1 in Asia Pacific and No2 Internationally
- Elite recognition award, only given to top 3 hotels globally for achieving best GSS
- Achieved US$332K in upsell revenue and increase 62% from the previous year.
Education
Bachelor of Arts - Hotel And Tourism
RAJABHAT SUANDUSIT UNIVERSITY
Bangkok, Thailand06.2000
Timeline
Director of Rooms
Renaissance Bangkok Ratchaprasong
06.2016 - 08.2022
Director of Rooms
Aloft Bangkok
03.2014 - 05.2016
Front Office Manager
JW Marriott Bangkok
07.1997 - 02.2014
Cluster Director of Opearations
Courtyard by Marriott Bangkok Sukhumvit 20 and Madi Paidi Bangkok, Autograph Collection
8 2022 - Current
Bachelor of Arts - Hotel And Tourism
RAJABHAT SUANDUSIT UNIVERSITY
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