Rhythm Maudgalya

Commercially astute, performance & goal oriented professional with 23 years of Global experience and in-depth knowledge of Automotive & related industries gained through exhaustive works done across Asia Pacific, CIS & Caucasus. A team player with an excellent leadership, negotiating & networking skills combine with high sense of intercultural sensitivity.

OBJECTIVE Seeking senior level assignment in Sales/Business Development/Channel Management /Business Start-up/ After Sales commensurate to my Skills & Functional competencies preferably in Automotive, Industrial, or related Industries in Thailand/APAC

Asia Pacific, CIS, Caucasus with FPT Industrial

• “Network Road map” a 5-year comprehensive Distribution network expansion plan has been successfully developed & deployed keeping in view the growth markets in this region.
• 90% growth of Distributor/Dealer footprint in the region in 2022 compared to 2019. Sales revenue doubled in Power generation/Marine & off-road powertrain segment
• Digitization of the support functions platform introduced with improved capillarity of the service network. This has immensely improved reach to our customers & their satisfaction level.
• “5 Pillar’s strategy” an exhaustive assessment program for existing FPT Distributor network in 21 countries of this regions has been developed and implemented which is KPI based program connected to Distributor Bonus.
• New Business (Distributors) acquisition in Taiwan, Vietnam, Thailand, India, Sri Lanka, Turkey, Bangladesh, Indonesia, Australia, New Zealand, Pakistan for Marine, Off road & Power generation powertrain business. Discussions ongoing with potential partners in Malaysia, Philippines & China for Marine & Industrial segments.
• Introduction of FPT new brand standard and identity for the entire region.
• Conducted successfully the first ever FPT APAC Distributors/OEM convention in 2022.
• Introduced FPT Digital training platform & Web Academy for all Distributors in 2020 to improve efficiency and reduce the risk of physical contacts caused due to Covid pandemic.

Thailand with Tata Motors

• Achieved a Revenue target of US $ 21 Million from spare parts sales in 2013 with a growth of 25% over the previous year’s sales revenue with an inventory of 45 days. 95% first fill rate of spare parts was achieved against dealers’ orders.
• Established Tata owned Multi-utility aftersales facility in Bangkok in 2014. It an unique creation which houses a Multi-model Tata Passenger cars, Pickups & Light/Heavy commercial vehicle workshop, Reconditioning center, State of Art Training facility, PDI Centre and In-field Quality/Warranty garage, Product Engineering cell and connected with National Spare Parts Warehouse & Parts logistics. Entire operation was based on CRM-DMS platform. The Multi-utility facility was awarded the prestigious "Best Customer Care Facility'2015"- A Global award by Tata Motors, International Business.
• Started the Tata genuine Spare Parts Retail Sales Channel in Thailand in 2011. Developed the National Dealer Standard, Process & Facility Manual in Local Language which encompasses all the facets of Tata Motors (Thailand) business operations. Successfully ensured that process Guidelines are implemented simultaneously in 100% of the dealership network.
• Being the pioneer member of Tata Motors (Thailand) Ltd. team, supported & achieved an outstanding growth of Vehicle sales as a team. The overall market share had grown to 1.3% of the TIV & 11% of the TIV in 1Ton CNG commercial Pickup segment in Thailand in 2010 which is a significant growth for the then newcomer into the Detroit of East.
• Developed & released National Warranty Policy Manual.
• Successfully Appointed 53 Nos of 3S Dealership Network for Pickup within a span of 6 ½ years. 16 more are in various stages of development. In addition, 13 Nos of exclusive 3S Heavy Truck Dealerships have been appointed within a short span of last 9 months.
• Spearheaded the 3000 km On road & Tortured track trials of TATA LCV with Royal Thai Army (RTA) beating the competition in terms of performance. This led to the introduction of Tata LCV in RTA in 2014

Malaysia with Tata Motors

• To enhance CSI, Internal CSI study in each dealership locations covering 33 dealers across Malaysia was conducted followed by Gap Analysis & implemented the action plan for After sales operation with installation of CRM DMS. This has enhanced the overall CSI score to 88, the highest ever achieved in Malaysia for Tata Motors
• Started the first ever Tata Authorized Overseas 2S service station. 5 such service stations were made operational in Malaysia in 2007 & controlled directly by Tata Motors enabling better CSI & brand building.
• Established a strong & effective 3rd party 3S/2S/1S dealer’s network across East & Peninsular Malaysia to cater sales & service of Tata vehicles to every nook & corner in the country. A total of 18 new dealerships were introduced during the period
• Introduced for the first time a 4-wheel drive Tata light commercial vehicle in Malaysia through various NPI processes & though a series of all terrain trials. The model became one of the best sellers in the plantation industry

Australia with Tata Motors

• Being a core member of Tata Motors, Australia, startup team, developed the Business plan and road map for Australia
• Appointed a dedicated Importer Distributor for Tata vehicles with 3S facilities in Queensland, Victoria & NSW
• As an expert, delegated with the responsibility of setting up the After Sales Organization, Policies & Standard for the Importer distributor & its dealers which was accomplished within a span of 6 months through various onsite & overseas consultation & training.

Myanmar with Tata Motors

• Selected ads On road Trial specialist to conduct Tata Heavy commercial vehicle trial in Myanmar, in 2010 during the initial start-up operation of Tata Motors in Myanmar.
• Established first PDI (Pre-Delivery Inspection) center for Tata Motors, Myanmar.

FUNCTIONAL / IT SKILLS

ERP -SAP – MM Module

CRM Software-CRM DMS

Operating Systems-Windows, IOS

Application Packages- Office 365

TRAININGS / WORKSHOPS ATTENDED

• 1 year comprehensive Technical & Soft Skills Training Program on Product, Aggregates, Systems & Processes conducted by Tata Motors for Graduate Engineer trainee.
• Situational Leadership (Core & Influence) - By the Centre of Leadership Studies, Inc.
• Training on Building a High-Performance Cross-Cultural Team
• Workshop on How to Handle Customers Effectively
• TS16949 Certification Audit Program
• CNH Industrial Code of Conduct
• Understanding Information Security and Protection by Cornerstone.
• Compliance and Anti-Bribery training by Cornerstone
• Program on Soft Skills Enhancement Attributes - by Mercury Goldman
• CRM-DMS Training Program
• E- Learning Module on Vehicle Aggregate & Applications
• Workshop on Vehicle & Spare Parts Selling Skills
• EVA Calculation Program
• 5S-Increasing Productivity & Kaizen Initiatives