REJOPRIL PETRACORTA
Teacher
Liloan, Southern Leyte
Summary
Industrious educator with solid history of successfully stepping into diverse classroom environments and supporting students with solid lectures, discussions and activities. Implement intervention strategies and discipline management techniques to enhance student success. Personable Call Center Agent with 2 years' experience in providing customers with premium assistance over the phone on company products to ensure full satisfaction.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
IEP/MEP Teacher
Anuban Loei School
3 2018 - Current
- Plan and prepare Math lessons and educating students at all levels
- Presenting lessons to facilitate student's understanding and application of mathematical concepts
- Supervise classes to ensure all students are learning in a safe and productive environment.
Team Leader/Teacher
QQEnglish Seafront Campus
04.2015 - 03.2018
- Planning, preparing and delivering English lessons to all students of different nationalities in the class
- Provide appropriate feedback on work
- Strive for team consensus and win-win agreements.
Customer Service Representative
Convergys
11.2014 - 04.2015
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
Technical Support Specialist
Qualfon
11.2013 - 11.2014
- Manage American customer's accounts
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries.
Education
MASTERS - Early Childhood Education
Cebu Normal University
11.2013 - 05.2014
B.Sc - Elementary Education
Southern Leyte State University - Tomas Oppus
06.2009 - 05.2013
Skills
Computer skills (MS Word, Excel, Adobe, Canvas, PowerPoint)
Communication skills
Problem analysis and resolution
Organizational and planning skills
Adaptability
Testing and grading
Basic video editing
Locations
Muaeng Loei, Loei, Thailand, 42000
References
- Charina B. Gemeno, TESOL Trainer, +66956727321, onemegach@gmail.com
- Nerizza C. Dador, Supervisor, +639771452710, cathleya@qqeng.com
- Surat Thongdaeng, AnubanLoei School Teacher, +66845058336, nairakcup@gmail.com
Accomplishments
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
Certification
TESOL Certified
Reading books
Reading a book for me can be a fun and enjoyable way to spend leisure time. Books can take you to new worlds, introduce you to new characters, and provide a way to escape from everyday life. Books are also a great way to learn new things.
Timeline
TESOL Certified
10-2022
Team Leader/Teacher
QQEnglish Seafront Campus
04.2015 - 03.2018
Customer Service Representative
Convergys
11.2014 - 04.2015
Technical Support Specialist
Qualfon
11.2013 - 11.2014
MASTERS - Early Childhood Education
Cebu Normal University
11.2013 - 05.2014
B.Sc - Elementary Education
Southern Leyte State University - Tomas Oppus
06.2009 - 05.2013
IEP/MEP Teacher
Anuban Loei School
3 2018 - Current
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