Rayen Ng
Summary
Performance-driven Sales Consultant with more than 10 years of experience selling in dynamic and fast-paced environments within multiple industries. Proven track record in exceeding sales targets and growing business for a non performing sales site. Committed to working with sense of urgency to meet and exceed sales goals. Adaptable and flexible to accommodate growing customer needs and requests.
Proven team player who works with marketing team to generate new clients for the company and also encourage and helped train fellow team mates with better product knowledge and selling skills.
Overview
16
16
years of professional experience
Work History
Senior Personal Wealth Manager
AIA Singapore Pte Ltd
03.2022 - Current
- Increased client satisfaction by providing personalized wealth management solutions and tailored financial strategies.
- Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management.
- Developed comprehensive financial plans for clients, including investment strategy, retirement planning, and estate planning.
- Cultivated strong relationships with clients through regular communication and in-person meetings to review progress toward financial goals.
Sales Consultant
Marriott Vacation Club Asia Pacific
02.2020 - 01.2021
- Able to adapt to online selling from convention FTF selling amid Covid situation within a short time frame.
- Conduct detailed sales presentations to communicate product features and close a sales in 90 minutes.
- Cultivated lasting rapport with clients by providing accurate pricing and credit terms to meet customer objectives.
Sales Consultant
Anantara Vacation Club
06.2019 - 09.2019
- Broke sales site record within first 2 weeks.
- Addressing existing unhappy customer concerns and up-sell them within 60 minutes.
- Closing sales for team mates when other managers are engaged with other clients.
- Designed and implemented sales training for team mates.
Sales Consultant
Anantara Vacation Club
09.2013 - 02.2018
- Top 3 position in sales at all time.
- Top Sales position 2nd year in the company with 40 sales people.
- Highest referral lead generation working closely with Marketing team director.
- Highest return clients conversion.
- Jan-May 2017 (Maternity Leave)
Sales Consultant
Expat Motor Singapore Pte Ltd
07.2012 - 05.2013
- Offered Expat Clients top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Business Development Manager
OCBC Bank
04.2011 - 06.2012
- Performed cold calling and outreach to build sales pipeline.
- Offered competitive commercial banking solutions and financing options suitable to clients business cycle.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Able to handle the entire process of loan submission, approval and disbursement independently.
Sales Designer
2Form Interior Pte Ltd
12.2008 - 12.2010
- Provided Interior Design services to clients
- Created detailed sales presentations to communicate product features and design.
- Developed space planning concepts, color palette selections and textile presentations.
- Developed and initiated projects, managed costs, and monitor project completion.
Education
Specialist Diploma - Human Capital Management
Human Capital Singapore
11.2018
Diploma - Management Studies
Singapore Institute of Management
03.2011
Skills
- Product Presentation according to different client demographic
- Interpersonal communication skills
- Persuasive communication
- Problem solving strength
- Retention strategies
- Lead prospecting
- Time management
Learning new things, Workout, Travel, Talking
Whenever I have time, I workout to keep myself alert, fit and looking good as I believe in first impression especially working in Sales.
I travel at least four times a year as I believe in taking breaks to recharge and reward myself every time I exceed my sales target.
I am always into learning new sports like tennis, surfing, golfing and meeting new people as you can learn not only from books but also from people.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Senior Personal Wealth Manager
AIA Singapore Pte Ltd
03.2022 - Current
Sales Consultant
Marriott Vacation Club Asia Pacific
02.2020 - 01.2021
Sales Consultant
Anantara Vacation Club
06.2019 - 09.2019
Sales Consultant
Anantara Vacation Club
09.2013 - 02.2018
Sales Consultant
Expat Motor Singapore Pte Ltd
07.2012 - 05.2013
Business Development Manager
OCBC Bank
04.2011 - 06.2012
Sales Designer
2Form Interior Pte Ltd
12.2008 - 12.2010
Specialist Diploma - Human Capital Management
Human Capital Singapore
Diploma - Management Studies
Singapore Institute of Management
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