Rattanaporn Narnboon
Bank Employee
Nonthaburi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Risk Service Manager
KASIKORNBANK Public Company
03.2023 - Current
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Facilitated open communication channels between departments for better identification and assessment of interconnected risks.
- Conducted regular reviews of existing risk management practices, recommending improvements as needed.
Product Manager
KASIKORNBANK Public Company
10.2018 - 02.2023
- Enhanced user experience, resulting in increased customer satisfaction and retention rates.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Customer Relations Manager
KASIKORNBANK Public Company
04.2014 - 09.2018
- Instituted structured follow-up processes with clients post-issue resolution, ensuring satisfaction and gathering valuable feedback for continuous service improvement.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Championed improvements in after-sales support services that led to higher levels of referral business from satisfied clients over time.
Foreign Exchange Specialist
Siam Commercial Bank Public Company
Bangkok, Bangkok
03.2002 - 12.2010
- Developed rapport with returning customers, creating a positive atmosphere that encouraged repeat business.
- Collaborated with team members to ensure seamless service during peak business hours, minimizing wait times for customers.
- Boosted overall client satisfaction scores by offering personalized recommendations based on individual travel plans.
- Elevated branch performance metrics by consistently meeting or exceeding individual sales targets for foreign exchange productsservices.
Debit Card Disputes Advisor
Thai Military Bank
Bangkok, Bangkok
03.2001 - 02.2002
- Matched purchase orders with invoices and recorded necessary information.
Event Assistant
Major Rajchayothin
Bangkok, Bangkok
04.2000 - 01.2001
- Ran concession stand by preparing food and serving drinks for patrons.
Education
Master of Science - Information Technology
National Institute of Development Administration
Bangkok, Thailand 04.2001 -
Master of Arts - Business Administration
National Institute of Development Administration
Bangkok, Thailand 04.2001 -
Bachelor of Arts - Political Science
Kasetsart University
Bangkok, Thailand 04.2001 -
Skills
Conflict Resolution
Staff Supervision
Customer Service
Customer Service Management
After-sales support
Continuous Improvement
MS Office
Risk Management
Problem-Solving
Positive Attitude
Timeline
Risk Service Manager
KASIKORNBANK Public Company
03.2023 - Current
Product Manager
KASIKORNBANK Public Company
10.2018 - 02.2023
Customer Relations Manager
KASIKORNBANK Public Company
04.2014 - 09.2018
Foreign Exchange Specialist
Siam Commercial Bank Public Company
03.2002 - 12.2010
Master of Science - Information Technology
National Institute of Development Administration
04.2001 -
Master of Arts - Business Administration
National Institute of Development Administration
04.2001 -
Bachelor of Arts - Political Science
Kasetsart University
04.2001 -
Debit Card Disputes Advisor
Thai Military Bank
03.2001 - 02.2002
Event Assistant
Major Rajchayothin
04.2000 - 01.2001