Excel
Rattana Tangkupatanon
Assistant Reservation Manager
Bangkok,10
Summary
Dynamic Assistant Reservation Manager at Royal Orchid Sheraton Riverside Hotel Bangkok, adept at enhancing guest relations and streamlining booking management. Successfully improved team productivity and consistently exceeded performance metrics. Skilled in online marketing and fostering a collaborative team environment, ensuring exceptional customer satisfaction and effective issue resolution.
Attending in the Operating meeting with management team to update all information what we did and what we will do.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Assistant Reservation Manager
Royal Orchid Sheraton Riverside Hotel Bangkok
09.2011 - Current
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information by emails, response pending request through OTAs and incoming calls.
- Streamlined reservation processes for improved booking experience and increased team productivity.
- Addressed guest complaints or concerns promptly, resolving issues effectively while maintaining professionalism at all times.
- Monitored daily performance metrics within the reservations team to ensure targets were consistently met or exceeded expectations.
- Review all group inventories/clear inventories from room and control balancing inventory.
- Daily sending reports.
Education
Bachelor of Arts - Humanities
Ratchaphat Chandra Kasem
Bangkok, Thailand 04.2001 -
Skills
Guest relations
Strong organization
Booking management
Online marketing
Improving team and strongly build one as team
Reservations management
Teamwork and collaboration
Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of accounting team in the development of Payment Gateway 2c2p system.
Software
Microsoft Word
Power point
Certification
Fire Evaculation Drill Training - [1day)
Interests
General information to improve my skill and more knowledge
Timeline
Fire Evaculation Drill Training - [1day)
10-2025
Certified track force (W Bangkok) - [one month)]
07-2024
Assistant Reservation Manager
Royal Orchid Sheraton Riverside Hotel Bangkok
09.2011 - Current
Bachelor of Arts - Humanities
Ratchaphat Chandra Kasem
04.2001 -