Rattakan Boonlerd
Hospitality
Nonthaburi,Thailand
Summary
17 years of hospitality business (food and beverage department) from restaurants to luxury hotels in Thailand with 10 years experience on the celebrity cruise line with more than 3 years experience on management possition
Overview
17
17
years of professional experience
3
3
Certificates
Work History
Head Waiter
Celebrity Cruise Lines
Miami
12.2022 - 03.2024
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Trained staff members on use of POS system.
Restaurant Hostess
Celebrity Cruise Lines
Miami
05.2021 - 11.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Increased efficiency by organizing menus and updating daily specials boards before each shifts
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Captain Waitress
Gainni Italian Restaurant
Bangkok
06.2020 - 05.2021
- Ensured strict adherence to health codes and safety regulations within both front-of-house and back-of-house operations.
- Assisted management in menu planning, contributing to the creation of innovative dishes that attracted repeat clientele.
- Managed reservations system effectively, optimizing seating arrangements to accommodate maximum occupancy.
- Exceeded sales targets consistently by effectively promoting daily specials and encouraging upselling opportunities among waitstaff.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress
Celebrity Cruise Lines
Miami
07.2015 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
Restaurant Hostess
BuddyBeer Wine And Seafood Restaurant
Bangkok
04.2015 - 06.2015
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assistant Waiter
Celebrity Cruise Lines
Miami
10.2014 - 03.2015
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
Waitress
Pathumwan Princess Hotel
Bangkok
06.2010 - 06.2014
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Waitress Trainee
Princess Hotel
Bangkok
05.2007 - 03.2009
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.
Education
High School -
Chinorotwittayalai School
BangkokSkills
Group reservations management
Dining room management
Reservations Coordination
Wine Pairings
Complex Problem-Solving
Handling Complaints
POS system operations
Restaurant layout knowledge
Up-selling techniques
Guest complaint resolution
Telephone reception
Guest Engagement
Restaurant Operations
First Aid Training
Beverage Preparation
POS Software
Interactive communication skills
Food safety understanding
Hospitality service expertise
Certification
Dineawear- Back of the house
Timeline
ServSafe
02-2023
Head Waiter
Celebrity Cruise Lines
12.2022 - 03.2024
STCW saftey training
01-2022
Dineawear- Back of the house
06-2021
Restaurant Hostess
Celebrity Cruise Lines
05.2021 - 11.2022
Captain Waitress
Gainni Italian Restaurant
06.2020 - 05.2021
Waitress
Celebrity Cruise Lines
07.2015 - 03.2020
Restaurant Hostess
BuddyBeer Wine And Seafood Restaurant
04.2015 - 06.2015
Assistant Waiter
Celebrity Cruise Lines
10.2014 - 03.2015
Waitress
Pathumwan Princess Hotel
06.2010 - 06.2014
Waitress Trainee
Princess Hotel
05.2007 - 03.2009
High School -
Chinorotwittayalai School