Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rattakan Boonlerd

Hospitality
Nonthaburi,Thailand

Summary

17 years of hospitality business (food and beverage department) from restaurants to luxury hotels in Thailand with 10 years experience on the celebrity cruise line with more than 3 years experience on management possition

Overview

17
17
years of professional experience
3
3
Certificates

Work History

Head Waiter

Celebrity Cruise Lines
Miami
12.2022 - 03.2024
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
  • Implemented quality control measures that helped maintain consistent food presentation across all menu items served in the dining area.
  • Conducted regular performance evaluations for wait staff to continually improve service quality.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Trained staff members on use of POS system.

Restaurant Hostess

Celebrity Cruise Lines
Miami
05.2021 - 11.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Increased efficiency by organizing menus and updating daily specials boards before each shifts
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Captain Waitress

Gainni Italian Restaurant
Bangkok
06.2020 - 05.2021
  • Ensured strict adherence to health codes and safety regulations within both front-of-house and back-of-house operations.
  • Assisted management in menu planning, contributing to the creation of innovative dishes that attracted repeat clientele.
  • Managed reservations system effectively, optimizing seating arrangements to accommodate maximum occupancy.
  • Exceeded sales targets consistently by effectively promoting daily specials and encouraging upselling opportunities among waitstaff.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Waitress

Celebrity Cruise Lines
Miami
07.2015 - 03.2020
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.

Restaurant Hostess

BuddyBeer Wine And Seafood Restaurant
Bangkok
04.2015 - 06.2015
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Assistant Waiter

Celebrity Cruise Lines
Miami
10.2014 - 03.2015
  • Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
  • Collaborated with kitchen staff to ensure timely delivery of meals, contributing to a seamless dining experience.
  • Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.

Waitress

Pathumwan Princess Hotel
Bangkok
06.2010 - 06.2014
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Waitress Trainee

Princess Hotel
Bangkok
05.2007 - 03.2009
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Facilitated smooth transitions between shifts by thoroughly reviewing reservations, table assignments, and special requests with incoming staff members.

Education

High School -

Chinorotwittayalai School
Bangkok

Skills

Group reservations management

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Certification

Dineawear- Back of the house

Timeline

ServSafe

02-2023

Head Waiter

Celebrity Cruise Lines
12.2022 - 03.2024

STCW saftey training

01-2022

Dineawear- Back of the house

06-2021

Restaurant Hostess

Celebrity Cruise Lines
05.2021 - 11.2022

Captain Waitress

Gainni Italian Restaurant
06.2020 - 05.2021

Waitress

Celebrity Cruise Lines
07.2015 - 03.2020

Restaurant Hostess

BuddyBeer Wine And Seafood Restaurant
04.2015 - 06.2015

Assistant Waiter

Celebrity Cruise Lines
10.2014 - 03.2015

Waitress

Pathumwan Princess Hotel
06.2010 - 06.2014

Waitress Trainee

Princess Hotel
05.2007 - 03.2009

High School -

Chinorotwittayalai School

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