Ratchamanan Tongkian
Cross-cultural Business Relations
Chachoengsao
Summary
Passionate and determined individual thriving on challenges as opportunities for personal and professional growth. Highly adaptable, effortlessly adjusting to new environments and remaining calm under pressure to effectively solve unexpected problems. Consistently demonstrating flexibility in navigating real-life challenges with confidence and resilience.
Overview
1
1
year of professional experience
2046
2046
years of post-secondary education
1
1
Language
Work History
Giftshop Clerk and Barista
Westmark Fairbanks Hotel & Conference Center
04.2025 - 06.2025
- As a barista with Holland America Princess, I was responsible for delivering exceptional customer service by providing friendly, personalized attention, and educating guests about premium coffee and tea offerings.
- My duties included taking and preparing made-to-order beverages, accurately processing transactions, and maintaining high product quality in line with company standards.
- I ensured a clean and welcoming environment, responded to customer inquiries, and addressed concerns proactively.
- I developed a strong understanding of coffee blends and preparation techniques, while also supporting clerical tasks and phone communication.
- Throughout my role, I consistently upheld the brand’s image through professionalism, efficiency, and a customer-focused approach, contributing to a positive and engaging guest experience.
- Moreover, within these roles, it is indeed such a great opportunity for me to grow as a person, not merely about fully adapting myself to the new environment, but I also have the capability of interacting with people who come from diverse backgrounds.
Communications and Events Intern
Thai-Norwegian Chamber of Commerce
08.2024 - 12.2024
- In this role, I was actively involved in managing and creating content for the Chamber’s social media platforms, website, circulars, email campaigns, and visual materials.
- I supported digital marketing efforts by optimizing content and landing pages for search engine visibility through ongoing SEO research and implementation.
- Additionally, I managed databases by inputting and organizing essential information, maintaining accurate records, and sourcing relevant data.
- I played a key role in the planning, execution, and evaluation of various events, such as seminars and networking sessions, overseeing tasks from start to finish.
- My responsibilities also included responding to member inquiries, coordinating with business partners, and fostering strong relationships with stakeholders.
- Furthermore, I provided administrative support to the Executive Director in daily operations, including document filing, and coordination with external organizations.
Education
Bachelor of Political Science - International Relations
Mahidol University International College
Salaya, Thailand10-2025
High School Diploma -
Saint Louis School
Chachiengsao 04.2001 - 12.2020
Skills
Committed to excellence
Collaborative team management
Versatile approach
Interpersonal communication
Experienced in effective problem-solving
Responsive to new challenges
Employee relations expertise
Strong verbal communication
Effective public speaking
Regulatory analysis
Statistical analysis
Cross-functional collaboration
Workplace professionalism
Eagerness to learn
Office administration
Client satisfaction management
Timeline
Giftshop Clerk and Barista
Westmark Fairbanks Hotel & Conference Center
04.2025 - 06.2025
Communications and Events Intern
Thai-Norwegian Chamber of Commerce
08.2024 - 12.2024
High School Diploma -
Saint Louis School
04.2001 - 12.2020
Bachelor of Political Science - International Relations
Mahidol University International College