Ratana Buarawong
Logistics And Customer Service Manager
Bangkok
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Overview
19
19
years of professional experience
16
16
years of post-secondary education
Work History
Logistics Manager
THAI GLICO CO., LTD.
01.2024 - Current
- Regional roles of Logistics, Reporting to the regional director of Supply Chain Management.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Monitored logistics performance and identified improvement opportunities.
- Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Department Manager of Logistics
THAI GLICO CO., LTD.
1 2019 - 12.2023
- Set up the Department objective and drive to achieve target
- Budgeting for Logistics activities such as transportation cost, warehouse cost and administration cost as well as foresees the scenario that would effect to cost in each quarter and total year
- Improving the workflow of by implementing technology
- Simplify the flow become more automatic such as implementing software for order receiving and connect with main ERP (SAP) then automate generate the sales order, etc
- Represent of SAP SD module in SAP business council for regional leverage
- Supervision team members to coordinate within SCM Group in order to meet the requirement of production and customers
- Implementing and controlling the cost saving program with the team members and 3PL partners
- Overseeing 3PL for Confectionary & Chocolate distribution in Domestic and Export, Distribution flow for frozen products
- The controlling is in the term of inventory control, traceability and expenses
- Extend the scope to cover Customer service task in order to improve end-to-end process, starting from order receiving until complete delivery
- Reporting the export sales progress and create a cost forecast scenario as well as propose the solution to board of management in Thailand and regional office.
Deputy Department Manager of Logistics
THAI GLICO CO., LTD.
11.2017 - 12.2018
- Reporting the Logistics cost & Forecast to the board of management
- Enhancing and Implement a new warehousing and distributing system with 3PL (WMS/SAP)
- Overseeing of both domestic and export logistics.
Deputy Department Manager of International Sales
THAI GLICO CO., LTD.
01.2017 - 10.2017
Division Manager of International Sales
THAI GLICO CO., LTD.
11.2014 - 12.2016
Overseas Sales Manager
VALQUA INDUSTRIES (THAILAND), LTD.
01.2011 - 11.2014
Deputy Sales Manager
VALQUA INDUSTRIES (THAILAND), LTD.
01.2008 - 12.2010
Assistant Manager (Sales Admin.) Overseas market
VALQUA INDUSTRIES (THAILAND), LTD.
01.2007 - 12.2007
Executive (Sales Administration) Overseas market
VALQUA INDUSTRIES (THAILAND), LTD.
06.2005 - 12.2006
Education
Bachelor of Science (Agriculture) -
Chiang Mai University
01.2000 - 04.2004
High School, Science-Mathematic course - undefined
Montfort College
01.1994 - 04.1999
Elementary school - undefined
Montfort College
01.1987 - 04.1993
Skills
Supply Chain Management
Logistics Management and Analysis
Global Logistics Coordination
Cost control and tracking
Order Fulfillment
Performance Management
Employee Management
Order Processing
Ability
- Fluent command in English both writing and speaking (TOEIC 875; Sep. 23, 2014)
- Computer literacy: MS office – Outlook, Word, Excel, Power point, Access, SAP
- Free Trade Area scheme (AFTA, ASEAN and dialogue partners)
- Import – Export procedure and INCOTERM.
- Warehousing and distribution management through controlling of OEM and 3PL.
Contact
081-0206831
Personal Information
- Date of Birth: 04/14/82
- Nationality: Thai
Training
- Interactive reading (Oxford university press: 10/26/07)
- METI Japan requirement (METI: 2011)
- Executive safety officer (Pintong Group: 07/08/13 - 07/09/13)
- ISO14001: 2004 Requirement and Implementation (TICA: 08/20/13)
- ISO14001: 2004 Internal Audit with workshop (TICA: 09/17/13)
- Effective Manager (JMAC: 2013-2014)
- ISO9001: 2008 Internal Audit with workshop (TPA: 07/07/14 - 07/09/14)
- Opportunity of Thai Halal products (DEP: 2015)
- Acquiring of Indonesia Halal, MUI (BPOM: 2015)
- Industry and logistic 4.0 (Ministry of Industry: 2016)
- Halal products (CICOT: 2016)
- Glico group philosophy training in Japan (11/2016)
- English for intermediate user practice, 25 hours course (Inlingua: 11/2016 - 12/2016)
- Strong Manager camp (Asian Identity: 11/2016 - 02/2017)
- Intercultural communication (Asian Identity: 07/2017)
- Strong Manager camp II (Asian Identity: 08/2017 - 09/2017)
- Modern warehouse management (02/2018)
References
Available upon request.
Timeline
Logistics Manager
THAI GLICO CO., LTD.
01.2024 - Current
Deputy Department Manager of Logistics
THAI GLICO CO., LTD.
11.2017 - 12.2018
Deputy Department Manager of International Sales
THAI GLICO CO., LTD.
01.2017 - 10.2017
Division Manager of International Sales
THAI GLICO CO., LTD.
11.2014 - 12.2016
Overseas Sales Manager
VALQUA INDUSTRIES (THAILAND), LTD.
01.2011 - 11.2014
Deputy Sales Manager
VALQUA INDUSTRIES (THAILAND), LTD.
01.2008 - 12.2010
Assistant Manager (Sales Admin.) Overseas market
VALQUA INDUSTRIES (THAILAND), LTD.
01.2007 - 12.2007
Executive (Sales Administration) Overseas market
VALQUA INDUSTRIES (THAILAND), LTD.
06.2005 - 12.2006
Bachelor of Science (Agriculture) -
Chiang Mai University
01.2000 - 04.2004
High School, Science-Mathematic course - undefined
Montfort College
01.1994 - 04.1999
Elementary school - undefined
Montfort College
01.1987 - 04.1993
Department Manager of Logistics
THAI GLICO CO., LTD.
1 2019 - 12.2023
Similar Profiles
Shadrack AppiahShadrack Appiah
Senior Finance Officer at GLICO Pensions Trustee LTDSenior Finance Officer at GLICO Pensions Trustee LTD
Martin AddisonMartin Addison
AGENCY SALES MANAGER (SNR LEVEL) at GLICO Life InsuranceAGENCY SALES MANAGER (SNR LEVEL) at GLICO Life Insurance
Zhenyu(Sean) ZhaoZhenyu(Sean) Zhao
Marketing Director (Global Brands) at Ezaki Glico FoodsMarketing Director (Global Brands) at Ezaki Glico Foods