RAPATPORN THONGDEE
Bangkok,Thailand
Summary
Results-driven hospitality professional with extensive expertise in Food & Beverage operations, strategic planning, financial management, and revenue optimization. Demonstrates strong leadership in driving business performance, enhancing profitability, and delivering exceptional guest experiences. Skilled in team development, cross-functional collaboration, and data-driven decision-making, with a proven ability to manage complex operations and achieve business objectives in dynamic hospitality environments. Committed to operational excellence, continuous improvement, and sustainable business growth.
Overview
1
1
Language
11
11
years of professional experience
Work History
Assistant Director of Food & Beverage
Hyatt Regency Bangkok Sukhumvit
01.2025 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed team communications and information for meetings.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Assistant Food & Beverage Manager
Hyatt Regency Bangkok Sukhumvit
09.2022 - 12.2024
Restaurant Manager (La Scala)
The Sukhothai Bangkok
10.2019 - 09.2022
Assistant Manager, Meetings & Events
The Okura Prestige Bangkok
03.2019 - 10.2019
Assistant Customer Retention Manager
The Sukhothai Bangkok
05.2016 - 03.2019
Restaurant Captain
The Sukhothai Bangkok
07.2015 - 05.2016
Education
Bachelor of Business Administration - Hotel and Lodging Management
Silpakorn University
Skills
1 F&B OPERATIONS
Food Safety and Regulatory Compliance
Menu Planning and Development
POS systems and operational efficiency
2 FINANCIAL & BUSINESS MANAGEMENT
Budgeting, Financial Management
Food and Beverage Cost Control
Performance Analysis and Problem Solving
3 LEADERSHIP & PEOPLE DEVELOPMENT
Team Leadership and Motivation
Conflict Resolution
4 GUEST EXPERIENCE & COMMUNICATION
Customer Service & Complaint Resolution
Stakeholder Coordination
Communication & Public Speaking
Analytical Thinking & Decision-Making
Websites, Portfolios, Profiles
LinkedIn: https://th.linkedin.com/in/rapatporn-thongdee-8387a0275
Accomplishments
- Progressed from Captain to Assistant Director of Food & Beverage within leading luxury hospitality organizations.
- Promoted to Assistant Food & Beverage Manager at Hyatt Regency Bangkok Sukhumvit on 12 September 2022 and further promoted to Assistant Director of Food & Beverage in January 2025.
- Directed Food & Beverage operations across 6 outlets including Banqueting.
- Led a team of approximately 70 colleagues across Food & Beverage operations.
- Drove annual Food & Beverage revenue to THB 250 million in 2024.
- Achieved annual Food & Beverage revenue of THB 238 million in 2025.
- Delivered GOP of THB 81,960,028 in 2024 through disciplined cost control and revenue optimization.
- Delivered GOP of THB 78,448,313 in 2025 while maintaining luxury service standards and operational efficiency.
- Led festive campaigns, themed promotions and strategic partnerships that generated incremental revenue.
- Successfully managed VIP events, international conferences, weddings and corporate functions.
Languages
English
Upper Intermediate
B2
Timeline
Assistant Director of Food & Beverage
Hyatt Regency Bangkok Sukhumvit
01.2025 - Current
Assistant Food & Beverage Manager
Hyatt Regency Bangkok Sukhumvit
09.2022 - 12.2024
Restaurant Manager (La Scala)
The Sukhothai Bangkok
10.2019 - 09.2022
Assistant Manager, Meetings & Events
The Okura Prestige Bangkok
03.2019 - 10.2019
Assistant Customer Retention Manager
The Sukhothai Bangkok
05.2016 - 03.2019
Restaurant Captain
The Sukhothai Bangkok
07.2015 - 05.2016
Bachelor of Business Administration - Hotel and Lodging Management
Silpakorn University