Ramida Thepanondh
Business Operations Manager
Bangkok
Summary
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities
to meet team goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Business Operations Manager
Axinan (Thailand) Co., Ltd. (Iglooinsure.com)
Bangkok
11.2021 - Current
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Coordinated design meetings and decisions with internal departments and teams.
Service Operations and Project Manager
eTouch Co., Ltd. (by University of the Thai Chamber of Commerce)
Bangkok
08.2021 - 10.2021
- Act as the Alibaba Authorized partner, conducting trainings and consulting the new and existing Alabama merchant accounts.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Conducted research to determine current benchmark trends and audience preferences.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
Business Development Manager
Oyo Technology & Hospitality (Thailand) Ltd.
Bangkok
09.2019 - 08.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed both short-term and long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Customer Success Consultant
SiteMinder Ltd.
Bangkok
06.2015 - 09.2016
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Tested new software and hardware prior to deployment.
- Conducted training courses and prepared videos for customer's long-term use.
- Configured, installed and handled troubleshooting tasks for variety of different applications for customer.
Reservations Manager
Amari Hotels and Resort Co., Ltd.
Bangkok
04.2013 - 05.2014
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Reservations Supervisor (Pre-Opening Team)
Hilton Hotel and Resort
Pattaya
08.2010 - 02.2011
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Used problem-solving and issue-resolution skills to promptly and successfully address problems.
Group Reservations Supervisor (Pre-Opening Team)
Ibis Erawan (Thailand)
Bangkok
03.2008 - 08.2010
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - English Language And Literature
Burapha University
Chonburi, Thailand 10.2004 - 03.2008
Skills
Operations management
Timeline
Business Operations Manager
Axinan (Thailand) Co., Ltd. (Iglooinsure.com)
11.2021 - Current
Service Operations and Project Manager
eTouch Co., Ltd. (by University of the Thai Chamber of Commerce)
08.2021 - 10.2021
Business Development Manager
Oyo Technology & Hospitality (Thailand) Ltd.
09.2019 - 08.2021
Customer Success Consultant
SiteMinder Ltd.
06.2015 - 09.2016
Reservations Manager
Amari Hotels and Resort Co., Ltd.
04.2013 - 05.2014
Reservations Supervisor (Pre-Opening Team)
Hilton Hotel and Resort
08.2010 - 02.2011
Group Reservations Supervisor (Pre-Opening Team)
Ibis Erawan (Thailand)
03.2008 - 08.2010
Bachelor of Arts - English Language And Literature
Burapha University
10.2004 - 03.2008
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