Ramida Thepanondh
Business Operations Manager
Bangkok
Summary
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities
to meet team goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Business Operations Manager
Axinan (Thailand) Co., Ltd. (Iglooinsure.com)
Bangkok
11.2021 - Current
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated project planning and execution with team members and team leads.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Coordinated design meetings and decisions with internal departments and teams.
Service Operations and Project Manager
eTouch Co., Ltd. (by University of the Thai Chamber of Commerce)
Bangkok
08.2021 - 10.2021
- Act as the Alibaba Authorized partner, conducting trainings and consulting the new and existing Alabama merchant accounts.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Conducted research to determine current benchmark trends and audience preferences.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Managed relationships with third-party vendors and suppliers to establish timely delivery of services.
Business Development Manager
Oyo Technology & Hospitality (Thailand) Ltd.
Bangkok
09.2019 - 08.2021
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed both short-term and long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Customer Success Consultant
SiteMinder Ltd.
Bangkok
06.2015 - 09.2016
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Tested new software and hardware prior to deployment.
- Conducted training courses and prepared videos for customer's long-term use.
- Configured, installed and handled troubleshooting tasks for variety of different applications for customer.
Reservations Manager
Amari Hotels and Resort Co., Ltd.
Bangkok
04.2013 - 05.2014
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Consulted with central reservations to discuss new rate plans and promotions.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Reservations Supervisor (Pre-Opening Team)
Hilton Hotel and Resort
Pattaya
08.2010 - 02.2011
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Used problem-solving and issue-resolution skills to promptly and successfully address problems.
Group Reservations Supervisor (Pre-Opening Team)
Ibis Erawan (Thailand)
Bangkok
03.2008 - 08.2010
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - English Language And Literature
Burapha University
Chonburi, Thailand 10.2004 - 03.2008
Skills
Operations management
Timeline
Business Operations Manager
Axinan (Thailand) Co., Ltd. (Iglooinsure.com)
11.2021 - Current
Service Operations and Project Manager
eTouch Co., Ltd. (by University of the Thai Chamber of Commerce)
08.2021 - 10.2021
Business Development Manager
Oyo Technology & Hospitality (Thailand) Ltd.
09.2019 - 08.2021
Customer Success Consultant
SiteMinder Ltd.
06.2015 - 09.2016
Reservations Manager
Amari Hotels and Resort Co., Ltd.
04.2013 - 05.2014
Reservations Supervisor (Pre-Opening Team)
Hilton Hotel and Resort
08.2010 - 02.2011
Group Reservations Supervisor (Pre-Opening Team)
Ibis Erawan (Thailand)
03.2008 - 08.2010
Bachelor of Arts - English Language And Literature
Burapha University
10.2004 - 03.2008
Similar Profiles
Teeratorn SirivichitvorakarnTeeratorn Sirivichitvorakarn
Japanese’s Support Staff at Co., Ltd.Japanese’s Support Staff at Co., Ltd.
Gamolmat MokharatGamolmat Mokharat
Accounting Intern at ThailandAccounting Intern at Thailand
Aung Khant KyawAung Khant Kyaw
Office Assistant at ThailandOffice Assistant at Thailand
Mariia SmirnovaMariia Smirnova
Service Engineer Intern at Medtronic (Thailand) LimitedService Engineer Intern at Medtronic (Thailand) Limited
PASSANANTA SANTISOPASRIPASSANANTA SANTISOPASRI
Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.Product Specialist – Psychiatric Team at Thai-Otsuka Pharmaceutical Co., Ltd.