Rajesh Cheeyancherry
Bangkok
Summary
Over 15 years of experience in IT industry on different positions in Infrastructure Management. Have good work experience in managing, planning, configuring infrastructure across Windows/Linux Platform, backup, security management, virtualization and the day to day operations. Responsible to manage customer relationship, deliver solution/projects tied to the business needs. Project planning, implementation and supervising IT services which are focusing on monitoring and maintaining service level agreement.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Lead- IT Infrastructure Services
Allianz Technology Co. Ltd
04.2016 - Current
- Support and manage servers across APAC- Windows & Linux
- Support AD environment
- Responsible to monitor and maintain all services
- Project Planning and implementation
- Responsible for backup solutions across APAC in client technology
- Preparation of SOP, reports for all OEs
- Responsible for Monthly Service Review Meetings with Customers
- Security Management services (Antivirus)
- Manage, Configure, support Virtualization Environment
- Migration to AWS/Azure
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
IT Administrator
Coucal Informatics
01.2014 - 01.2016
- Administration of Windows, Linux Servers
- Administer Virtualization Environment, Security Servers, Backup Systems
- Administration of AD
- Responsible to manage, maintain IT Infrastructure
- Coaching Staff on newly implemented tools
- Projects planning and implementation management
- Management of desktop, laptop clients for end users
- Assessment quality of services for services improvement
- Suggest and implements improvement plans which align with business strategies
- Preparation of reports, presentations covering all services to clients
IT Administrator
Primalace Co
01.2012 - 01.2014
- Managing IT infrastructure environment
- Manage the AD, DHCP, DNS, Print servers
- Administration of Server upgrades, application implementation, system builds
- Patch management, Security Policy and Virus Protection
- LAN, WAN, Backup Administration
- Technical Support to end users
System Administrator
Electroclay Special Steel Castings Pvt Ltd
01.2010 - 01.2012
- Managing IT infrastructure environment
- Administer AD, member Servers and clients
- Application implementation, Upgrades and support
- Plan and build new systems, servers and migration of OS
- Develop, Manage and run HR Application
- Patch management using WSUS
- Planning and budgeting of IT department
- Management of technical support to end users
Technical Support Executive(US Support)
Sutherland Global Services
01.2008 - 01.2009
- Technical Support to US Customers of ACER, Gateway
- On-Call Session Support to enterprise customers
- Logging the queries of customers and employees
- Responding to call-outs in a timely fashion
- Maintain the records of customer issues with proper SR
- Provide weekly and monthly report
Technical Support
Digits Innovators
01.2007 - 01.2008
- Support, maintain desktops and laptops
- Application, Hardware Support to End users
- Maintenance of LAN
Education
Adv Diploma in Hardware & Networking -
JETKING
Diploma in System Management - undefined
APTECH
Board of Technical Education - Electronics and Communication Engineering
01.1999
Board of Higher Secondary Education - Higher Secondary Education
01.1996
Board of Public Exam - High School Diploma
01.1994
Skills
- Technical:
- OS: Windows- 2022/2019/2016/2012/R2/2008/R2 and Windows 2007/8/10/11
- Linux-Redhat 7/ 8 Centos 5
- Backup Technology: Dell EMC Avamar, CA Arcserve, Veeam, Quest, VRanger, Commvault
- Antivirus : Symantec, Trend Micro, Eset
- Virtualization: VMware 5//55/6/6/5/7, Vcenter 55/65/7 and VMware VDI 600 and 701
- Training:
- Quality control
- ISO IT Service Management: ISO20000
- Regulatory compliance
- Azure Administrator
- Talent acquisition
- Commvault Administrator
- Client communication
- Operations management
- Strategic planning
- Relationship building
Certification
- Microsoft Certified Professional
- Microsoft Certified Solution Expert
- Azure Fundamentals-AZ-900
- Azure Administrator-AZ-104
- AWS Certified SysOps Admin
- Cisco Certified Network Associate
- Commvault Certified Professional
- ITIL V4- Pursuing
Languages
English
Advanced (C1)
Thai
Beginner (A1)
Hindi
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Team Lead- IT Infrastructure Services
Allianz Technology Co. Ltd
04.2016 - Current
IT Administrator
Coucal Informatics
01.2014 - 01.2016
IT Administrator
Primalace Co
01.2012 - 01.2014
System Administrator
Electroclay Special Steel Castings Pvt Ltd
01.2010 - 01.2012
Technical Support Executive(US Support)
Sutherland Global Services
01.2008 - 01.2009
Technical Support
Digits Innovators
01.2007 - 01.2008
Diploma in System Management - undefined
APTECH
Board of Higher Secondary Education - Higher Secondary Education
Board of Public Exam - High School Diploma
Adv Diploma in Hardware & Networking -
JETKING
Board of Technical Education - Electronics and Communication Engineering
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