RAJAT MANI TRIPATHI
Lucknow
Summary
Dynamic IT professional with extensive experience in managing and resolving global escalations, specializing in Microsoft 365 Security & Compliance, Exchange Online administration, and hybrid cloud migrations. Proven expertise in PowerShell automation, compliance enforcement, and cross-regional technical support enhances the ability to deliver secure and scalable IT solutions. Strong foundation in L1 network support, particularly with Cisco CUCM and VoIP infrastructure, complements a reputation as a recognized subject matter expert. Demonstrated success in leading critical projects within fast-paced environments while consistently meeting strict deadlines and effectively managing multiple priorities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Advisor I | M365 Security & Compliance Engineer
Concentrix
02.2024 - 01.2025
- Joined Concentrix in 2024 as a Tier-1 Support Engineer in Microsoft365 Security & Compliance.
- Promoted to SME within 12 months for resolving complex cases across Outlook, DLP, eDiscovery, auditing, and retention.
- Currently serve as Backup Escalation Engineer, leading global escalations, hybrid Exchange Online migrations, and advanced compliance implementations to ensure secure, policy-aligned M365 environments.
- Maintain the transition plan. Adhere to the schedule.
- Capture the process (Through video/team room conferences), discuss all exceptions and process gaps with the client and document the SOP & quality matrix.
- Review the drafted SOP with the client and get the same approved.
- Provide training for the team.
- Conduct Testing and policy configuration, with actions setup for cloud devices.
- Review operation readiness and hand off the tasks to client before deadline.
Network Analyst
HCL TECHNOLOGIES Pvt. Ltd.
12.2021 - 01.2024
- Executed QA and data validation to ensure software accuracy and reliability.
- Led system analysis, testing, and implementation across development cycles. Delivered end-user support and technical troubleshooting.
- Applied root cause analysis to resolve application issues and drive process improvements.
- Configured software features and user profiles across multi-regional environments, enhancing usability and operational efficiency.
- Conducted quality assurance and data validation to ensure accuracy in software applications.
- Troubleshot issues related to IP phone registration, voicemail, call routing, high CPU, and media resources. Proficient in Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Real-Time Monitoring Tool (RTMT), and ITSM tools.
- Assisted users with configuration of features such as single number reach, call forwarding, click-to-call, softphones, desk phones, voicemail boxes, and extension mobility profiles across various regions (APAC, EMEA, Standard, GWIM)
Front End Developer
AeoLogic Pvt. Ltd.
01.2021 - 05.2021
- Advised internal users on web service capabilities, principles, and protocols.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Designed and updated layouts to meet usability and performance requirements.
- Collaborated hardware and with software development teams to ensure seamless integration of new systems.
- Implemented new cloud based mobile POS platform, resulting in a 50% increase in customer retention.
- Contract
Education
M.Tech - Software Engineering
Babu Banarsi Das University
01.2022
B. Tech - Computer Science
JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA
01.2020
Skills
- Proficient time management
- Clear verbal and written communication
- Team-oriented and self-sufficient
- Skilled in managing multiple tasks
- Project execution
- Strong written communication
- Problem-solving skills
- Skilled in resolving conflicts
- Workflow improvement
- Quality management experience
- Experience with Exchange Online management
- Security compliance expertise
- Proficient in CSS3 styling
- HTML5
- CUC /CUCM
- Customer Service
- Time Management
- Java
- JavaScript
- Customer Support
- Documentation Review
- SDLC
- Policy analysis
References
GitHub - TRIP95/ONLINE-SHOP, GitHub - TRIP95/PROJECT-X, GitHub - TRIP95/WEB-DESGIN, GitHub - TRIP95/Hotel-management-system
Certification
Microsoft Certified: Azure Administrator Associate exam (AZ-104)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Senior Advisor I | M365 Security & Compliance Engineer
Concentrix
02.2024 - 01.2025
Network Analyst
HCL TECHNOLOGIES Pvt. Ltd.
12.2021 - 01.2024
Front End Developer
AeoLogic Pvt. Ltd.
01.2021 - 05.2021
B. Tech - Computer Science
JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA
M.Tech - Software Engineering
Babu Banarsi Das University