RAHUL GUPTA
Hotel General Manager
Pattaya,20
Summary
A dynamic experience individual with a personable nature that is adoptable across varying dimensions in hospitality. I have the ability and drive to stretch for result whilst being innovative to stay ahead which I attribute my success as a multi-tasking manager with the great attitude, availability of globally mobile.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
General Manager
Mind Resort Pattaya
Pattaya, Chon Buri
01.2019 - Current
- General Manager for Mind Resort Pattaya, accountable for 95 rooms, 80 covers restaurants, 80 covers convention Hall with 70+ team members. Directly responsible for delivering exception success in all business achieving 80% -92% occupancy.
- Strategic Planning and Execution: Developing and implementing strategic plans to achieve the hotel's financial and operational goals.
- Financial Management: Managing budgets, controlling expenses, and ensuring profitability.
- Operational Oversight: Overseeing all departments within the hotel, including front desk, housekeeping, food and beverage, and maintenance.
- Staff Management: Hiring, training, and motivating staff, ensuring a positive work environment and high employee morale.
- Guest Satisfaction: Ensuring a positive guest experience and resolving any issues or complaints.
- Sales and Marketing: Developing and implementing sales and marketing strategies to attract guests and maximize revenue.
- Quality Control: Maintaining high standards of service, cleanliness, and safety within the hotel.
- Reporting and Analysis: Analyzing performance, identifying areas for improvement, and reporting to stakeholders.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
General Manager
Pattaya Loft, Hotel (Citin Loft by Compass)
Pattaya, Chon Buri
01.2015 - 01.2019
- Directly responsible for the success of the reputation of Pattaya Loft, Hotel within the local market place and local community.
- Represents the property in a professional manner ensuring positive relationships are developed and maintained with all relevant external parties, including government, industry and suppliers.
- Carrying out inspections of property and services, watch and monitor workers' presentation to confirm that hotel rules and procedures are being followed.
- Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure compliance with industry regulations, health and safety standards and brand guidelines.
- Collaborate with corporate stakeholders to align strategies and achieve organization goals.
- Reports all details in required format and within set time frames.
- Supporting and enforcing all hotel operating policies and procedures.
- Assessing guest challenges and taking proper, prompt and effective corrective action to ensure the best possible satisfaction of guests while ensuring viability for the company.
Resorts Manager
Royal Orchid Resort, Pattaya
Pattaya, Chon Buri
01.2014 - 01.2015
- Royal Orchid Resort has a total inventory of 120 rooms, targeting mostly Chinese and Indian market. Due to the location, most of the business came from TA's.
- I was personally looking after sales and marketing. I helped to get increased total revenue by contacting more TA's, OTA's, B2B, corporate markets and managing online reputations.
- At the same time managing all resorts operations including all departments starting from guests stay till the guest check out.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating situations.
- Focusing on maintaining profit margins without compromising guest or employee satisfaction, reviewing comment cards, guest satisfaction results.
- Assessing guest challenges and taking proper, prompt and effective corrective action to ensure the best possible satisfaction of guests while ensuring viability for the company.
- Comfortable working closely with ownership while maintaining autonomy and respect.
- Reports all details in required format and within set time frames.
- Financially literate with hands-on P&L, pricing, and cost control experience.
- Implemented regular facility maintenance programs to preserve the aesthetics and functionality of the resort premises.
- Evaluated customer feedback systematically, utilizing insights for continuous improvement initiatives.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Developed contingency plans for unanticipated challenges arising during peak holiday seasons or adverse weather conditions affecting overall business operations at resorts located in popular tourist destinations worldwide-ensuring minimal service disruptions despite external factors beyond one's control.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Organized events and functions at the resort, promoting positive brand image within the local community.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Established partnerships with local businesses, enhancing guest experience through unique activities and excursions.
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
Resident Manager
Suncity Hotel, Pattaya (Infinity Hotels and Resort)
Pattaya, 20
01.2012 - 01.2014
- Maintaining P&L cost and expenses within budget.
- Ensuring employees work productively and develop professionally.
- Recruitment and training of new employees with help from the HR department.
- Evaluating and improving operations and financial performance.
- Directing and executing the employee assessment process.
- Preparing the regular reports for upper management.
- Reporting regularly to upper management.
- Planning and organizing accommodation, promoting and marketing the business.
- Managing budgets and financial plans as well as controlling expenditure.
- Setting and achieving sales and profit targets.
- Managed, scheduled and determined workload for 60-member property management team.
Hotel Manager
Citin Loft, Hua Hin (Compass Hospitality)
Hua Hin, Prachuap Khiri Khan
01.2009 - 01.2012
- Managed 2 properties loft Hotel and Royal Express Inn.
- Worked as a Hotel Manager. Manage hotel operations in accordance with the Standard Operating Procedures and Policies.
- Inspired and leading the team by giving example, to promote their selves in order to make guest feel more comfortable and return to the property through Implement optimal and attractive products and services required to address the hotel's target groups, based on pre-agreed marketing plans and budgets.
- He is responsible for the day-to-day management of a hotel and its staff.
- He has commercial accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping, While taking a strategic overview and planning ahead to maximize profits.
- Planning and organizing accommodation, promoting and marketing the business.
- Managing budgets and financial plans as well as controlling expenditure.
- Setting and achieving sales and profit targets.
- Analyzing sales figures and devising marketing and revenue management strategies.
- Developed and implemented marketing strategies to promote hotel services.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Provided services efficiently and with high level of accuracy.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Education
MBA - Hotel and Business Management - Focus on Strategy for Hotel and Tourism Management, Global marketing, Hotel assets Management, managerial economics and financial management
Siam University
Bangkok, Thailand 01.2006 - 01.2008
Bachelor Degree - Bachelor of Arts - Economic and Social Science
Shimla Govt. University
Himachal Pradesh 01.2003 - 01.2006
Some College (No Degree) - Hotel Management, Front Office management, F&B Management, Housekeeping Management, Communication skills
Regional Institute of Management
Parwanoo, Himachal Pradesh, India 01.2005 - 01.2006
Skills
Hotel and Resorts Management
- Revenue Management
- Team Development
Customer retention
Websites
Accomplishments
- Increased guest satisfaction scores by 15% within one year through enhanced service protocols.
- Reduced operational expenses by 18% by implementing cost-effective initiatives while maintaining service quality.
- Achieved a 28 - 40% increase in revenue within the first year through effective sales and marketing.
- Successfully developed and executed annual operating budget.
- Consistently delivered and exceeded the annual profit target.
- Successfully improved and upgraded property to be a 4 star in all OTA's site as well on Google.
Open To Travel
True
Open To On Site
True
Disclaimer
I hereby declare that all the info mentioned above is true to the best of my knowledge.
Open To Relocate
True
Timeline
General Manager
Mind Resort Pattaya
01.2019 - Current
General Manager
Pattaya Loft, Hotel (Citin Loft by Compass)
01.2015 - 01.2019
Resorts Manager
Royal Orchid Resort, Pattaya
01.2014 - 01.2015
Resident Manager
Suncity Hotel, Pattaya (Infinity Hotels and Resort)
01.2012 - 01.2014
Hotel Manager
Citin Loft, Hua Hin (Compass Hospitality)
01.2009 - 01.2012
MBA - Hotel and Business Management - Focus on Strategy for Hotel and Tourism Management, Global marketing, Hotel assets Management, managerial economics and financial management
Siam University
01.2006 - 01.2008
Some College (No Degree) - Hotel Management, Front Office management, F&B Management, Housekeeping Management, Communication skills
Regional Institute of Management
01.2005 - 01.2006
Bachelor Degree - Bachelor of Arts - Economic and Social Science
Shimla Govt. University
01.2003 - 01.2006
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