Microsoft 360
Pyi Phyo Kyaw
Customer Service/ IT Technician
Bangkok,10
"Life's simple, you make choices and you don't look back,"
Han (Tokyo Drift)
Timeline
Customer Support Technician - Myanmar Information Highway Limited
04.2018 - 10.2024
Sales Agent - Star Hub
02.2015 - 10.2015
Customer Service Cashier - Cool Internet Cafe'
12.2010 - 02.2015
Dagon University (Distance Education) - Bachelor of Arts, English
05.2007 - 11.2010
BEHS3 Dagon Myothit-Northern - High School Diploma,
06.1999 - 03.2005
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Education
High School Diploma -
06.1999 - 03.2005
Bachelor of Arts - English
05.2007 - 11.2010
Overview
9
9
years of post-secondary education
14
14
years of professional experience
Work History
Customer Support Technician
Myanmar Information Highway Limited
Yangon, Yangon
04.2018 - 10.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
- Assisted in developing training materials for new employees, ensuring a strong foundation in company procedures and product knowledge.
Sales Agent
Star Hub
Singapore, Singapore
02.2015 - 10.2015
- Product Consultation & Education: Provided specialized customer service by explaining complex product features and service plans clearly, ensuring customer understanding and successful uptake.
Detailed Client Support: Consistently handled sensitive client inquiries, quickly diagnosing service issues and offering reliable, step-by-step solutions to ensure operational continuity.
Professional Communication: Acted as a direct point of contact for service education, leveraging strong English communication skills to build client confidence and positive brand perception.
Customer Service Cashier
Cool Internet Cafe'
Yangon, Yangon
12.2010 - 02.2015
- Efficiently managed high-volume check-in/check-out processes, accurately processing payments (cash/digital), and handling all daily till reconciliation.
- Provided front-line customer support, clearly explaining service packages, and ensuring high user satisfaction.
- Served as first-line technical resource, quickly diagnosing and troubleshooting connectivity, hardware, and software issues to maintain continuous service operation.
Skills
Teamwork and collaboration
Problem-solving
Excellent communication
Friendly and patient
Adaptability and flexibility
Technical troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursWork from home optionSoftware
IT Networking
Languages
English
Intermediate (B1)
Finnish
Intermediate (B1)
Interests
Football
Movie
Movies
Sneakers