Timeline
Summary
Education
Overview
Work History
Skills
Work Availability
Work Preference
Software
Languages
Interests
Pyi Phyo Kyaw

Pyi Phyo Kyaw

Customer Service/ IT Technician
Bangkok,10
"Life's simple, you make choices and you don't look back,"
Han (Tokyo Drift)

Timeline

Customer Support Technician - Myanmar Information Highway Limited
04.2018 - 10.2024
Sales Agent - Star Hub
02.2015 - 10.2015
Customer Service Cashier - Cool Internet Cafe'
12.2010 - 02.2015
Dagon University (Distance Education) - Bachelor of Arts, English
05.2007 - 11.2010
BEHS3 Dagon Myothit-Northern - High School Diploma,
06.1999 - 03.2005

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Education

High School Diploma -

BEHS3 Dagon Myothit-Northern, Myanmar
06.1999 - 03.2005

Bachelor of Arts - English

Dagon University (Distance Education), Myanmar
05.2007 - 11.2010

Overview

9
9
years of post-secondary education
14
14
years of professional experience

Work History

Customer Support Technician

Myanmar Information Highway Limited
Yangon, Yangon
04.2018 - 10.2024
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
  • Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
  • Assisted in developing training materials for new employees, ensuring a strong foundation in company procedures and product knowledge.

Sales Agent

Star Hub
Singapore, Singapore
02.2015 - 10.2015
  • Product Consultation & Education: Provided specialized customer service by explaining complex product features and service plans clearly, ensuring customer understanding and successful uptake.

    Detailed Client Support: Consistently handled sensitive client inquiries, quickly diagnosing service issues and offering reliable, step-by-step solutions to ensure operational continuity.

    Professional Communication: Acted as a direct point of contact for service education, leveraging strong English communication skills to build client confidence and positive brand perception.

Customer Service Cashier

Cool Internet Cafe'
Yangon, Yangon
12.2010 - 02.2015
  • Efficiently managed high-volume check-in/check-out processes, accurately processing payments (cash/digital), and handling all daily till reconciliation.
  • Provided front-line customer support, clearly explaining service packages, and ensuring high user satisfaction.
  • Served as first-line technical resource, quickly diagnosing and troubleshooting connectivity, hardware, and software issues to maintain continuous service operation.

Skills

Teamwork and collaboration

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursWork from home option

Software

Microsoft 360

Google

IT Networking

Languages

English
Intermediate (B1)
Finnish
Intermediate (B1)

Interests

Football

Movie

Movies

Sneakers

Pyi Phyo KyawCustomer Service/ IT Technician